Audi Palo Alto

Appreciative yet frustrated. Over all service has been great. John and the techs working on the car have been awesome. They’ve explained the issues and fixed them each time. Unf Over all service has been great. John and the techs working on the car have been awesome. They’ve explained the issues and fixed them each time. Unfortunately, my car never gets detailed. Even the last time that I brought it in and specifically requested that service and fully expected to pay for it. My car was in for most of a week and sat for a couple of days waiting for a part. I didn’t get charged for it, but I also didn’t have time to bring it up and stay to have it done. More

Worst service I ever done with I brought my vehicle in for maintenance service and they found the engine light was on so they ran diagnostic on it causing $200. After that I was tol I brought my vehicle in for maintenance service and they found the engine light was on so they ran diagnostic on it causing $200. After that I was told that it was caused by the broke of air oil separators. I paid $1200 to get it replaced and picked up my car the other day. One day after I picked up my car, the engine light was on AGAIN, and they came up with a different reason this time. Matt said that it should only take one to two hours of work but I still didn’t get a call back after I dropped off my car 3 days ago. What’s worst, Matt didn’t pick up the phone at all every time I called and no call back at all even though I left him voice mail. Calling service department got hang up directly without anyone answering. Totally disappointed! More

Great service and support buying a used car Easy service and negotiation buying the car. Radi was awesome to deal with. He made it stress free and fun to buy the car. Much thanks for that. Easy service and negotiation buying the car. Radi was awesome to deal with. He made it stress free and fun to buy the car. Much thanks for that. More

Great car, great dealership I had a wonderful experience purchasing my new-to-me Subaru Outback. Both Drew Michaels and Gino Maynetto made the process pain-free and actually fun. I had a wonderful experience purchasing my new-to-me Subaru Outback. Both Drew Michaels and Gino Maynetto made the process pain-free and actually fun. I kept them working way past closing time and they helped me buy a solid and amazing vehicle. More

Fantastic team Great tram that provided clear and wonderful service. Easy to work with and ensured that the process went smoothly and efficiently. My next Audi wil Great tram that provided clear and wonderful service. Easy to work with and ensured that the process went smoothly and efficiently. My next Audi will be from Audi Palo Alto. More

Great car buying experience Tony and a Michael were great. Process was fast and seamless. Felt like I got a great deal. I love my car and will buy there again! Tony and a Michael were great. Process was fast and seamless. Felt like I got a great deal. I love my car and will buy there again! More

Poor communication I dropped off at 7:30 because my car had 3 check engine and get support now messages. I asked about a loaner and they did not have any, that is fine I dropped off at 7:30 because my car had 3 check engine and get support now messages. I asked about a loaner and they did not have any, that is fine but I said the following day I would need one. I called and texted 4 times with now response until 5:50 and was told they did not even look at my car yet. I was asked if I want a loaner but by that time I had already made arrangements. It’s ok to be busy but there is no excuse for lack of follow up and basic communication. I am leasing now and this will make me less likely to chose Audi next time! More

A3 Service and delivery They did a great job and helped me get the car back to the house. I was out of town - Matt and team delivered to the house for me! Thank you 🙏🏻 They did a great job and helped me get the car back to the house. I was out of town - Matt and team delivered to the house for me! Thank you 🙏🏻 More