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Audi Palo Alto

Palo Alto, CA

4.1
2,835 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,835 Reviews of Audi Palo Alto

April 18, 2019

Great Audi dealership Five days ago we purchased a new Audi. Experience during the whole process was great. We did not experience any pressure and all of our questions were More

by ervunlaura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Javier Victor, Gino Maynetto
April 18, 2019

It was a quick and easy process! Thank you. Everybody is very friendly and welcoming. Made my experience very quick and easy. I would definitely recommend all my friend and family to come to Aud More

by LILLY.OUDOM97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Larry Ofori, Howard Currey, Gino Maynetto, Peter Chantharath, Armi Villarreal
April 18, 2019

Great Experience I was offered an opportunity to learn more about my new Audi Q5. I learned a lot and was able to get my questions answered. I was also given a free ca More

by unasirena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do Nguyen
April 18, 2019

Luan’s the best. Luan Nguyen and his partner Michael Cortez were excellent at putting this deal together. They both easy to be around. I would certainly return for f More

by David
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Michael Cortez-Mejia
April 17, 2019

Sales yes! Service no!! Service consistently ‘recommends’ thousands of dollars of work that is NOT needed. It’s dishonest. Once told we needed valve job. Never did it, and ev More

by Notneeded5)
Recommend Dealer
No
Employees Worked With
Matthew Rost
Apr 17, 2019 -

Audi Palo Alto responded

I am sorry you truly feel that way. I have researched the inspection that was performed by our shop foreman who has been working and using the diagnostic computers on Audi for over 20 years. The codes are saying your fuel pump is having problems and yes maybe a small fix would work for the short time. Parts do wear out on a vehicle with approximately 90k miles that is having oil burning issues. None the less, I have requested my service manager to refund your diagnostic expense. If you would like to speak further, please feel free to call me. Thank you Jon Bittrolff General Manager

April 17, 2019

Used Audi Allroad Purchase I had a great experience purchasing a used Audi Allroad from this dealership. It was straight forward and pressure free. The dealership was also able More

by danielpross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Oliva, Radi Tamimi
April 17, 2019

Excellent Leasing Experience for Audi Q7 I felt very comfortable working with Radi from Audi Palo Alto to lease our new Audi Q7. He is extremely competent, patient, courteous, polite, and hon More

by AEDRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino Maynetto, Radi Tamimi
April 17, 2019

Great customer service Ludmila was very helpful and knowledgeable about the Audi A5 I purchased. She worked with me to obtain a what I wanted. I would use her again for my n More

by SGD1440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ludmila Hasan , Gino Maynetto, Peter Chantharath
April 17, 2019

Excellent service I was helped almost immediately as l arrived at the dealership. John Su was very knowledgeable and professional. I was given a nice loaner. My veh More

by marcelinoty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
April 15, 2019

Nice service. 25 word minimum is a joke tbh. John did a good job and it doesn’t require 25 words to recognize it. Thanks. More

by STANGOHU
Recommend Dealer
Yes
Employees Worked With
John Su
Apr 18, 2019 -

Audi Palo Alto responded

THANK YOU! Cheers, Marie Kolda Audi Palo Alto

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