
Audi Palo Alto
Palo Alto, CA
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2,839 Reviews of Audi Palo Alto
Great car buying experience Tony and a Michael were great. Process was fast and seamless. Felt like I got a great deal. I love my car and will buy there again! Tony and a Michael were great. Process was fast and seamless. Felt like I got a great deal. I love my car and will buy there again! More
Poor communication I dropped off at 7:30 because my car had 3 check engine and get support now messages. I asked about a loaner and they did not have any, that is fine I dropped off at 7:30 because my car had 3 check engine and get support now messages. I asked about a loaner and they did not have any, that is fine but I said the following day I would need one. I called and texted 4 times with now response until 5:50 and was told they did not even look at my car yet. I was asked if I want a loaner but by that time I had already made arrangements. It’s ok to be busy but there is no excuse for lack of follow up and basic communication. I am leasing now and this will make me less likely to chose Audi next time! More
A3 Service and delivery They did a great job and helped me get the car back to the house. I was out of town - Matt and team delivered to the house for me! Thank you 🙏🏻 They did a great job and helped me get the car back to the house. I was out of town - Matt and team delivered to the house for me! Thank you 🙏🏻 More
John Su MVP! I will always ask for John Su. I know he will always return my calls or texts in a timely matter. He is knowledgeable and helps to make the service I will always ask for John Su. I know he will always return my calls or texts in a timely matter. He is knowledgeable and helps to make the service experience as smooth and painless as possible. Thank you John! More
Great Audi dealership Five days ago we purchased a new Audi. Experience during the whole process was great. We did not experience any pressure and all of our questions were Five days ago we purchased a new Audi. Experience during the whole process was great. We did not experience any pressure and all of our questions were answered. More
It was a quick and easy process! Thank you. Everybody is very friendly and welcoming. Made my experience very quick and easy. I would definitely recommend all my friend and family to come to Aud Everybody is very friendly and welcoming. Made my experience very quick and easy. I would definitely recommend all my friend and family to come to Audi Palo Alto. More
Great Experience I was offered an opportunity to learn more about my new Audi Q5. I learned a lot and was able to get my questions answered. I was also given a free ca I was offered an opportunity to learn more about my new Audi Q5. I learned a lot and was able to get my questions answered. I was also given a free car wash! More
Luan’s the best. Luan Nguyen and his partner Michael Cortez were excellent at putting this deal together. They both easy to be around. I would certainly return for f Luan Nguyen and his partner Michael Cortez were excellent at putting this deal together. They both easy to be around. I would certainly return for future business. More
Sales yes! Service no!! Service consistently ‘recommends’ thousands of dollars of work that is NOT needed. It’s dishonest. Once told we needed valve job. Never did it, and ev Service consistently ‘recommends’ thousands of dollars of work that is NOT needed. It’s dishonest. Once told we needed valve job. Never did it, and even on the next visit they didn’t recommend it - likely because they recommended a fuel pump, fuel pump pressure gage, new set of plugs and coils, etc. NONE OF THAT WAS NECESSARY TO ADDRESS ISSUE. They wanted $3500. Actual fix was $65. More
Used Audi Allroad Purchase I had a great experience purchasing a used Audi Allroad from this dealership. It was straight forward and pressure free. The dealership was also able I had a great experience purchasing a used Audi Allroad from this dealership. It was straight forward and pressure free. The dealership was also able to be my bank’s rate for financing. I am thankful for the Audi of Palo Alto team, especially Radi who worked with my closely and kept me updated throughout the process. More