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Audi Palo Alto

Palo Alto, CA

4.1
2,839 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,839 Reviews of Audi Palo Alto

April 19, 2019

Great car buying experience Tony and a Michael were great. Process was fast and seamless. Felt like I got a great deal. I love my car and will buy there again! More

by gretchorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Low, Tony Oliva
April 19, 2019

Poor communication I dropped off at 7:30 because my car had 3 check engine and get support now messages. I asked about a loaner and they did not have any, that is fine More

by SEAN.STEVENSON21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Rost
April 19, 2019

A3 Service and delivery They did a great job and helped me get the car back to the house. I was out of town - Matt and team delivered to the house for me! Thank you 🙏🏻 More

by HOLLY.HOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred, Matthew Rost
April 19, 2019

John Su MVP! I will always ask for John Su. I know he will always return my calls or texts in a timely matter. He is knowledgeable and helps to make the service More

by BAVAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
April 18, 2019

Great Audi dealership Five days ago we purchased a new Audi. Experience during the whole process was great. We did not experience any pressure and all of our questions were More

by ervunlaura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Javier Victor, Gino Maynetto
April 18, 2019

It was a quick and easy process! Thank you. Everybody is very friendly and welcoming. Made my experience very quick and easy. I would definitely recommend all my friend and family to come to Aud More

by LILLY.OUDOM97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Larry Ofori, Howard Currey, Gino Maynetto, Peter Chantharath, Armi Villarreal
April 18, 2019

Great Experience I was offered an opportunity to learn more about my new Audi Q5. I learned a lot and was able to get my questions answered. I was also given a free ca More

by unasirena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do Nguyen
April 18, 2019

Luan’s the best. Luan Nguyen and his partner Michael Cortez were excellent at putting this deal together. They both easy to be around. I would certainly return for f More

by David
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Michael Cortez-Mejia
April 17, 2019

Sales yes! Service no!! Service consistently ‘recommends’ thousands of dollars of work that is NOT needed. It’s dishonest. Once told we needed valve job. Never did it, and ev More

by Notneeded5)
Recommend Dealer
No
Employees Worked With
Matthew Rost
Apr 17, 2019 -

Audi Palo Alto responded

I am sorry you truly feel that way. I have researched the inspection that was performed by our shop foreman who has been working and using the diagnostic computers on Audi for over 20 years. The codes are saying your fuel pump is having problems and yes maybe a small fix would work for the short time. Parts do wear out on a vehicle with approximately 90k miles that is having oil burning issues. None the less, I have requested my service manager to refund your diagnostic expense. If you would like to speak further, please feel free to call me. Thank you Jon Bittrolff General Manager

April 17, 2019

Used Audi Allroad Purchase I had a great experience purchasing a used Audi Allroad from this dealership. It was straight forward and pressure free. The dealership was also able More

by danielpross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Oliva, Radi Tamimi
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