Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,834 Reviews of Audi Palo Alto
March 12, 2019
Great customer service Made it very easy to drop off my car and although I didn’t need any service done, the my inspected, cleaned and topped off the oil in my car. Great ex Made it very easy to drop off my car and although I didn’t need any service done, the my inspected, cleaned and topped off the oil in my car. Great experience. More
by Ksimo
Verified CustomerEmployees Worked With
Sergio Rizo, Ahres Yasin
March 12, 2019
Overview of Car I spent time with Do Nguyen yesterday as he went over the features of my A4 with me. I appreciated his knowledge and patience. I've enjoyed my new I spent time with Do Nguyen yesterday as he went over the features of my A4 with me. I appreciated his knowledge and patience. I've enjoyed my new car and now I can maximize all of the features the car has to offer. Thank you Do! Love the trunk access :) Michael Cortez-Meja was my sales person and he was fantastic. More
by klem
Employees Worked With
Do Nguyen, Michael Cortez-Mejia
March 12, 2019
Good Buying Experience Salesman David was friendly and helpful. Also prompt with response times and very willing to accommodate our schedules. Would do business again at thi Salesman David was friendly and helpful. Also prompt with response times and very willing to accommodate our schedules. Would do business again at this place. More
by nsx241
Employees Worked With
Tony Oliva, David Young
March 11, 2019
Absolutely the best dealership experience I’ve had. I bought my Audi A4 in Burlingame. Car wasn’t cheap. They treated me like crap not to mention messed up a break installation by misinstalling my back I bought my Audi A4 in Burlingame. Car wasn’t cheap. They treated me like crap not to mention messed up a break installation by misinstalling my back right break to where my caliper was loose for 4 days as I was driving it with my kids in the car. I received WORSE service after that if you can believe it. The service manager that oversaw the mess up on my brakes didn’t even apologize in person. The replaced my breaks and I never heard from them again about it. Audi Palo Alto has been amazing in every way. I will not go to another dealership or mechanic. More
by Mariobiancalana
Employees Worked With
Sergio Rizo
March 11, 2019
Get Adblue Very helpful took less than 30 min with no appointment. Had my car refilled with Adblue with no hassle or problems which was great as I was in a hur Very helpful took less than 30 min with no appointment. Had my car refilled with Adblue with no hassle or problems which was great as I was in a hurry. More
by CSHOWALTER11
Employees Worked With
Matthew Rost
March 10, 2019
85k service/ John is very personable and knowledgeable. He was also resourceful. He told me no loaner cars were available. Ugh! But finally found one for me. John is very personable and knowledgeable. He was also resourceful. He told me no loaner cars were available. Ugh! But finally found one for me. More
by Hoya
Employees Worked With
John Su
March 09, 2019
Many hiccups, all resolved in the end. Introduced a problem during service, but didn't detect it. After I reported it, it got fixed within a week. Many back and forths during this time, a Introduced a problem during service, but didn't detect it. After I reported it, it got fixed within a week. Many back and forths during this time, and wrong diagnosis of issue and when it'll get fixed. Confusion about whether replacement part has arrived caused me to waste days. Thanks for offering Lyft codes, but ended up being late to work a few times, and my family had to suffer hardships. Tried to tell me that problem was a coincidence, which I do not believe one bit. More
by PKANTAWALA
Employees Worked With
John Su
March 09, 2019
No communication If someone would like to contact me regarding my experience I would be more than happy to have the conversation. Unfortunately the series of events t If someone would like to contact me regarding my experience I would be more than happy to have the conversation. Unfortunately the series of events that transpired while my car was in for service is too lengthy for me to write here. In a nut shell, there was no communication from my service advisor, nor did my service advisor bother to return any phone calls and messages that I left for him regarding the status of my vehicle. I ended up having to go through my sales person in order just to get a callback from the service manager so that I could understand what was happening with my vehicle. What started out as an anticipated three day repair ended up becoming a three week ordeal. More
by JOLEECS
Employees Worked With
Denis is amazing and always responsive. If it weren’t for him I’d never get a response!, Denis Kaganovich, Sergio Rizo
March 09, 2019
Great experience! Great experience from Bruce! Took care of my concerns and needs. Didn’t pressure me about my decision to purchase. This car is my first Audi and from Great experience from Bruce! Took care of my concerns and needs. Didn’t pressure me about my decision to purchase. This car is my first Audi and from the type I stepped foot into the delearship to driving around a week later I’m highly satisfied I not only picked this car, but that I purchased it at Audi Palo Alto! More
by GPREZ2004
Employees Worked With
Bruce Andreu
March 09, 2019
Great overall Recall was taken care of. Needed new brakes and rotor but way too expensive. Opted out. Wish it were in a more affordable range. $2k is way too much Recall was taken care of. Needed new brakes and rotor but way too expensive. Opted out. Wish it were in a more affordable range. $2k is way too much. More
by FLORIZALUCE
Employees Worked With
Matthew Rost
