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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
March 09, 2019
Great service I was able to get an appointment for my car's 10K service within a few days. John attended to me when I brought my car in. Since it was only a two hou I was able to get an appointment for my car's 10K service within a few days. John attended to me when I brought my car in. Since it was only a two hours wait time, i waited in the showroom where they have snacks and drinks and free WiFi. They had my car ready within the two hours time frame which waa great. More
by roxtsl
Verified CustomerEmployees Worked With
Michael Low, John Su
March 09, 2019
Great experience My car buying experience was great. The staff was friendly and knowledgeable. My salesman was Larry. He was very friendly and a pleasure to work with. My car buying experience was great. The staff was friendly and knowledgeable. My salesman was Larry. He was very friendly and a pleasure to work with. Larry did not try to sell me more than I wanted and made me and my family comfortable. I highly recommend Palo Alto Audi and will return soon to buy an Audi for my wife. More
by AllanMan
Employees Worked With
Larry Ofori
March 09, 2019
Recall Visited dealership to have a recall service. John Su was professional and friendly and took great care of me. I requested a car to borrow but was to Visited dealership to have a recall service. John Su was professional and friendly and took great care of me. I requested a car to borrow but was told none were available. Lyft rides were the alternative. Lyft was unsatisfactory as the cars were in horrible shape and I did not feel safe with the drivers. More
by auto13look
Employees Worked With
John Su
March 07, 2019
Great service! This dealership is what you would want in a Audi dealership. The employees are very honest and straightforward. I will definitely come back for all my This dealership is what you would want in a Audi dealership. The employees are very honest and straightforward. I will definitely come back for all my car needs. More
by Derek87
Employees Worked With
Tony Oliva, Bruce Andreu, Marie Kolda
March 07, 2019
Best car buying experience ever! I am proud to say I am a new owner of an Audi Q3 and I owe it all to my amazing experience at Audi Palo Alto. Car buying is stressful and in the past I am proud to say I am a new owner of an Audi Q3 and I owe it all to my amazing experience at Audi Palo Alto. Car buying is stressful and in the past I have not had the best customer service at dealerships. My experience at Audi Palo Alto was the opposite. I was helped by Armi quickly with a specific car I was looking for. Armi was so wonderful, she listened to me and never once pushed me to buy anything or spend more than I was looking to spend. When I found the car I was interested in Armi and Christina worked with me to get the car for me at a price within my budget. They were incredibly accommodating and treated me so well. The entire buying experience was so positive and I left feeling happier than ever. I love my new car and I am so grateful to have had such a positive buying experience. Thank you Armi, Christina and Tony More
by megancullen
Employees Worked With
Christina Ramos, Tony Oliva, Armi Villarreal
March 06, 2019
Recall Changes Excellent customer services, patient and courteous staff, very clean facility. Very accessible location. Always clean the vehicle being repaired. Deta Excellent customer services, patient and courteous staff, very clean facility. Very accessible location. Always clean the vehicle being repaired. Details explained very clearly at the check out time. More
by jarnail.dhalla
Employees Worked With
Ahres Yasin
March 06, 2019
Bad experience in all aspects 1. Service advisor John was extremely rude and refused to talk to further assist. Initially told me that they will finish the job same day, ended up t 1. Service advisor John was extremely rude and refused to talk to further assist. Initially told me that they will finish the job same day, ended up taking 5 days. Did not keep me informed where the car was in the process. Talked very unprofessionally. I tried to call several times and the service extension was never received or would immediately hang up. 2. Tried to overcharge for the part that costs $100 less on every other Audi dealership. They only corrected when I challenged that it’s against state law to charge over MSRP. Made the comment, I am “negotiating”! 3. No courtesy car or ride offered all this while. 4. Highest per hour cost of all dealerships. 5. Manager said that the service advisor is the best they got. If that’s your best I am never coming back. More
by VIsh
Employees Worked With
John Su
March 06, 2019
Excellent experience No pressure sales. Spent my time looking at various cars. Sales person answered all my questions. My first visit to the dealership and I bought a car. No pressure sales. Spent my time looking at various cars. Sales person answered all my questions. My first visit to the dealership and I bought a car. More
by DHULIPALA
Employees Worked With
Bruce Andreu
March 05, 2019
A flawless experience! You'd expect to hate the process of buying a car, but this was anything but. I had an excellent experience with Denis. He insisted I only leave with a You'd expect to hate the process of buying a car, but this was anything but. I had an excellent experience with Denis. He insisted I only leave with a car that had ALL the features I was looking for and not settle for what was on their lot that day. He ordered me the PERFECT model that had everything I was hoping for and more from a nearby sister dealership and it arrived within a day or so. Everyone I worked with was professional, courteous, and kind - from filling out the finance paperwork to learning all the new technology features. It was the full white-glove experience. I would highly recommend this dealership! More
by happy_audi_driver
Employees Worked With
Denis Kaganovich
March 05, 2019
Buying A4 We did our research on vehicle, options, pricing and availability in Bay Area. We presented these facts to Palo Alto Audi and they met our expectation We did our research on vehicle, options, pricing and availability in Bay Area. We presented these facts to Palo Alto Audi and they met our expectations. Within a week they located the car, color, options--and offered reasonable pricing compared to MSRP. They were also reasonable on the trade in value of our car. We completed the process all in one day over a three hour period--from arrival, test drive, paper work and driving our new car home. All went well with excellent service. More
by jjmassociates
Employees Worked With
Larry Ofori, Bruce Andreu
