Audi Palo Alto

Unprofessional service from the service department The service department at Palo Alto is unprofessional with their service: - make assumption about the cause of car issue, and jump to conclusion with The service department at Palo Alto is unprofessional with their service: - make assumption about the cause of car issue, and jump to conclusion without thorough investigation. - not professional communicating with the customer. Different advisors and manager make contradictory statements about the car problem. The communication was poorly and vague, left us feel not trusting their diagnosis. - our car stayed in the service for a month. During which time we never got updates, and we had to chase them down to find our what’s going on with the car service. - they damaged my SQ5 during service: the car started vibrating when driving when we picked it up after service. We didn’t have that problem before the service. They never responded when we report the issue. We had to take the car to a different Audi service location ( Burlingame, CA), and the diagnosis was the road cancelling form disengaged in the left front tire. We were told it typically happen when the car had a major impact on the road during driving, such as hit a big hole. We know it didn’t happen before we took the car to Palo Alto service, but felt it right away when picking up from Plato service, so the only explanation could be something wrong occurred during the service time period at Plato Alto location. Also disturbing was that they didn’t check the car after the service was completed, which should be a routine thing to do. - based on all the experience we had as stated above, we are extremely disappointed with the service at Palo Alto. Ot’s Unrealizable, unfriendly, dry slow response, totally lack of communication, and no management oversight. - such behaviors from a supposed to be prestigious service company are not acceptable, and we do plan to take this to legal action. More

Audi Palo Alto Great customer experience. Sales staff were extraordinary attentive and went above and beyond to make the experience as painless as possible. I apprec Great customer experience. Sales staff were extraordinary attentive and went above and beyond to make the experience as painless as possible. I appreciate the extra steps taken by both Radek and Omar to help expedite my purchase. More

The best! I went to several other Audi dealerships and this one blew them away with their service and knowledge about their products. No pressure sales or gimmi I went to several other Audi dealerships and this one blew them away with their service and knowledge about their products. No pressure sales or gimmicks. More

Had a very Great experience Radi is an awesome sales man. Very polite and gentle. He took utmost care and gave us maximum rebate possible compared to any other store. When we are Radi is an awesome sales man. Very polite and gentle. He took utmost care and gave us maximum rebate possible compared to any other store. When we are about to pick up the vehicle, we saw a slight scar and Radi & team fixed it by polishing the whole front part of car in just 15 mins. Gino, the finance guy is also a very good gentleman who explained me things in detail. I had a great customer experience and I highly recommend going to Audi Palo Alto More

Service Above and Beyond I was having trouble pairing my garage door opener with my new Q5. I was told to bring it in. While the pairing was better than before, it still didn’ I was having trouble pairing my garage door opener with my new Q5. I was told to bring it in. While the pairing was better than before, it still didn’t work. Audi of Palo Alto sent out one of their service people to my house. Matt successfully accomplished the pairing and I am very happy. Howard In Sales also offered to come out and help me. More

sales Excellent sales service. Bought new Audi from Bruce and he was fantastic and very efficient. Got the exact suv we were loooking for same day. Excellent sales service. Bought new Audi from Bruce and he was fantastic and very efficient. Got the exact suv we were loooking for same day. More

Great experience at Audi Palo Alto We bought an A7 last week and received great service from the manager, sales person Larry and the finance person Tony who did the paperwork. The entir We bought an A7 last week and received great service from the manager, sales person Larry and the finance person Tony who did the paperwork. The entire transaction was quick and smooth though we got to the dealership at close time. After we got our keys Do Nguyen, the trainer gave us a quick overview of the key features but since it was close to 9pm - we decided to schedule another time. He came home last Friday eve and patiently walked us through all the imports features! Great service and very pleasant experience. More

Prompt, friendly service I was very pleased with the hassle-free buying experience. Everyone was friendly and courteous, and we got the trade-in and purchase done amazingly fa I was very pleased with the hassle-free buying experience. Everyone was friendly and courteous, and we got the trade-in and purchase done amazingly fast. Many thanks to the team for a smooth process. More