Audi Palo Alto

Good attentive service Generally I am pleased with the service. There was a bit of a wait to hand to the car over to service since there were a few people out sick in the se Generally I am pleased with the service. There was a bit of a wait to hand to the car over to service since there were a few people out sick in the service dept. Also, the car wash wash not the greats: car was still wet and dirt along the side was still there. Otherwise good! More

Oil change @ first 10000 miles Person supposed to attend me was out of office but Kiara(Not sure if I got the name correct but she was on the loan admin desk next to Sergio) and Ser Person supposed to attend me was out of office but Kiara(Not sure if I got the name correct but she was on the loan admin desk next to Sergio) and Sergio helped me with the service and provided great experience. More

Friendly, efficient service Service was friendly, efficient, and relatively fast. The one downside was the lack of loaner vehicles (which is an issue I've run into before). Tho Service was friendly, efficient, and relatively fast. The one downside was the lack of loaner vehicles (which is an issue I've run into before). Though they did arrange Lyft rides for drop-off and pick-up, which was helpful. More

Excellent customer care This is our second Audi and our family and I was really pleased to do business with Audi Palo Alto. .Drew Michaels was outstanding in getting me thro This is our second Audi and our family and I was really pleased to do business with Audi Palo Alto. .Drew Michaels was outstanding in getting me through my purchase. More

First Service Great service! Would recommend this dealership for repairs and maintenance. Very friendly and helpful. The service was completed on time and I was Great service! Would recommend this dealership for repairs and maintenance. Very friendly and helpful. The service was completed on time and I was texted with updates . More

Great service John Su was very friendly, professional and efficient. The link to Lyft was helpful and faster than waiting for a shuttle. 235$ for reinstalling the c John Su was very friendly, professional and efficient. The link to Lyft was helpful and faster than waiting for a shuttle. 235$ for reinstalling the charger panel in the passenger seat seems too expensive, it cannot take more than 15 min to fix. More

Great putchase experience Very good experience overall. Smooth price negotiation, helpful sales and finance. Car inventory selection is very good, friendly place. I would reco Very good experience overall. Smooth price negotiation, helpful sales and finance. Car inventory selection is very good, friendly place. I would recommend this place to friends. More

Friendly service Friendly, easy, quick service. Flexible with loaner car. Nice facility. One thing that was a little disappointing was that they promised a car wash bu Friendly, easy, quick service. Flexible with loaner car. Nice facility. One thing that was a little disappointing was that they promised a car wash but didn’t do it. Also there are a couple scratches on the car. More

Maintenance service Excellent service. Courtesy and very informative. Answer questions related to my Audi maintenance program and mechanical issues. I would recommend him Excellent service. Courtesy and very informative. Answer questions related to my Audi maintenance program and mechanical issues. I would recommend him to my friend and else. More