Audi Palo Alto

Friendly, efficient service Service was friendly, efficient, and relatively fast. The one downside was the lack of loaner vehicles (which is an issue I've run into before). Tho Service was friendly, efficient, and relatively fast. The one downside was the lack of loaner vehicles (which is an issue I've run into before). Though they did arrange Lyft rides for drop-off and pick-up, which was helpful. More

Excellent customer care This is our second Audi and our family and I was really pleased to do business with Audi Palo Alto. .Drew Michaels was outstanding in getting me thro This is our second Audi and our family and I was really pleased to do business with Audi Palo Alto. .Drew Michaels was outstanding in getting me through my purchase. More

First Service Great service! Would recommend this dealership for repairs and maintenance. Very friendly and helpful. The service was completed on time and I was Great service! Would recommend this dealership for repairs and maintenance. Very friendly and helpful. The service was completed on time and I was texted with updates . More

Great service John Su was very friendly, professional and efficient. The link to Lyft was helpful and faster than waiting for a shuttle. 235$ for reinstalling the c John Su was very friendly, professional and efficient. The link to Lyft was helpful and faster than waiting for a shuttle. 235$ for reinstalling the charger panel in the passenger seat seems too expensive, it cannot take more than 15 min to fix. More

Great putchase experience Very good experience overall. Smooth price negotiation, helpful sales and finance. Car inventory selection is very good, friendly place. I would reco Very good experience overall. Smooth price negotiation, helpful sales and finance. Car inventory selection is very good, friendly place. I would recommend this place to friends. More

Friendly service Friendly, easy, quick service. Flexible with loaner car. Nice facility. One thing that was a little disappointing was that they promised a car wash bu Friendly, easy, quick service. Flexible with loaner car. Nice facility. One thing that was a little disappointing was that they promised a car wash but didn’t do it. Also there are a couple scratches on the car. More

Maintenance service Excellent service. Courtesy and very informative. Answer questions related to my Audi maintenance program and mechanical issues. I would recommend him Excellent service. Courtesy and very informative. Answer questions related to my Audi maintenance program and mechanical issues. I would recommend him to my friend and else. More

Very courteous and helpful Service did a good job covering the blemish on the rear fender which was undetected when I picked up the vehicle for the first time in the rain, but d Service did a good job covering the blemish on the rear fender which was undetected when I picked up the vehicle for the first time in the rain, but did not complete cover the blemish. Also, I had purchased a weatherkit pad for the trunk with a bumper protector flap, but Service installed a lesser one without the flap. More