Audi Palo Alto

very smooth service experience My service was done great. I booked a courtesy vehicle online so didn’t have to wait for the service. Everything was great. In general, audi service i My service was done great. I booked a courtesy vehicle online so didn’t have to wait for the service. Everything was great. In general, audi service is pretty expensive. I got the service package when I bought the car, so the regular services were covered which was great. More

Great service My advisor was very responsive to my text messages and truly tried to get my car back to me as soon as possible. The parts and tires are very pricey b My advisor was very responsive to my text messages and truly tried to get my car back to me as soon as possible. The parts and tires are very pricey but I guess that’s just what comes with owning an Audi. Service is great here and the people are very nice and helpful. More

Jerked around First, I made an appointment and gave my vin so they knew exactly what I was coming in for. I get to my appt and turns out you don't have the part, ev First, I made an appointment and gave my vin so they knew exactly what I was coming in for. I get to my appt and turns out you don't have the part, even though you knew I would need it! I reschedule to come back the following weekend. I am told it will take less than an hour. I have the email to prove it. Last weekend I arrive at my early appt and no one is there to check me in. I have to wait 30+ min to check in. I am told the work will take about 3 hours because there are two recalls. They knew this the weekend before when I was told 1 hour! The service rep doesn’t care at all that I’m upset. Just wants to get me in a Lyft and get rid of me. Overall very dissatisfied with the information i was given. I felt jerked around and unvalued. I won't be returning here, even for recall work. More

Safety recall I had an appointment to change a part after a safety call and when I came the part was not in. So I had to come back later the same week when they ha I had an appointment to change a part after a safety call and when I came the part was not in. So I had to come back later the same week when they had te-stocked the part. Then it was ok, except that my car was not ready (clean) after the time it was supposed to be ready. More

Palo Audi is a great dealership I have been with Palo Alto Audi from the start. I just went past 110,000 miles and my car runs like a top. I will be back. I have been with Palo Alto Audi from the start. I just went past 110,000 miles and my car runs like a top. I will be back. More

Better transparency can improve car buying experience Overall no hassle process. Warranty pricing seemed random. Entire process was done via email. Car was not clean when we went for pickup for first time Overall no hassle process. Warranty pricing seemed random. Entire process was done via email. Car was not clean when we went for pickup for first time but was detailed for second visit. More

Positive experience buying an A7 at Audi Palo Alto The process was straightforward and the team was friendly. I was able to view details for the car online before scheduling a test drive the same day. The process was straightforward and the team was friendly. I was able to view details for the car online before scheduling a test drive the same day. I was given a straight and fair offer off the bat when I asked about available deals. Radek in Sales was very helpful, transparent, and responsive throughout. I didn’t feel pressured to buy, but did find it easy to do so once I made the decision—within 24 hours of the test drive. Radek and team have been reponsive with post-purchase matters as well. I would (and have) recommended Audi Palo Alto and Radek to friends thinking about making the switch to Audi. More