Audi Palo Alto

Repair of radio and zone 3 heater and a/c The work was done perfectly. Took a week but the loaner car made it no problem. Nice, friendly, and professional help staff. Thanks to all. The work was done perfectly. Took a week but the loaner car made it no problem. Nice, friendly, and professional help staff. Thanks to all. More

Great Service I needed an expensive repair. I had and estimate from another independent shop which they matched, and in addition gave me a loaner for about 10 days, I needed an expensive repair. I had and estimate from another independent shop which they matched, and in addition gave me a loaner for about 10 days, which is what it took for the part to arrive from Germany. More

Not particularly customer-friendly (a) the online reservation system offers a useless loop that prevents making a service appointment; (b) the srvice representative was polite but flood (a) the online reservation system offers a useless loop that prevents making a service appointment; (b) the srvice representative was polite but flooded me with details yet did not address the particular issues (tire rotation and wiper replacement) at check out that I requested at check-in, dismissing them with ”the technicians did not mention them as needing any change; (c) he came to the waiting area for me to settle the bill despite a subsequent delay of >20 min while the car was washed. In short, I am sure that the car service itself was “fine” although expensive but the several other area suggest the possibility of improving the customer-friendly orientation. More

Very efficient service Minimal wait time to drop off & pick up car. Complimentary Lyft ride to & from work was very convenient (instead of having a loaner car). The comp Minimal wait time to drop off & pick up car. Complimentary Lyft ride to & from work was very convenient (instead of having a loaner car). The complimentary car wash (“$$25 value”) was not very good: left many water spots & dirty spots were & wheels not cleaned. Should have not done it & car would have been in better looking condition. More

Ahres was great We bought our Q7 on a rainy Saturday (January 5) and before driving it off the lot, discovered a small bit of chipped paint missing on the front bumpe We bought our Q7 on a rainy Saturday (January 5) and before driving it off the lot, discovered a small bit of chipped paint missing on the front bumper. We showed it to Michael Low’s sales partner – Paula, I think. Paula spoke with Michael and he assured us that we could return on Monday (January 7) and get that fixed. On that Monday, January 7 morning, Ahres called and asked if we could reschedule to the following Monday, January 14 because of the rain and how it'd be better for the paint touch-up with less moisture. So, that's what we did. If I could split hairs on this survey, I would give five stars to Ahres as well as Michael and then three stars to others. Michael made our purchasing experience simple and relatively stress-free. Ahres was attentive and also had excellent customer service. That said, the three stars would go to those who saw me this past Monday sort of standing and looking around the service area and didn't ask me if I'd been helped, even though I didn't remotely look as though I knew what I was doing or where I should go. Three stars would also go to the service guy who helped me in Ahres' absence (lunch break) and here’s why: To this substitute for Ahres, I explained how the driver side wiper was not working, leaving a sort of transparent residue, not exactly streaking, as we drove our new Q7 off the lot in the rain. (I tried to take a photo of it, but it’s not apparent in a photo.) When it quickly became clear that I might have to pay for wiper replacement, I asked why when the wiper wasn't working properly the day that we drove off the lot. In reply, this substitute then asked quickly, a bit pointedly, and slightly accusatorily, "Why didn't you turn around and come back right away?" I was caught off guard by the tone of that question. I explained that we had to be somewhere (not mentioning that we were already late), but to this substitute I did _not_ feel the need to detail how we had already been told that day of buying the Q7 to bring the vehicle back the Monday after our Saturday purchase...and that I was standing there on January 14 before this substitute a full week and a half later simply because I was *asked* to reschedule. The substitute then asked another service representative about this situation and who would cover the cost of the wiper replacement. That other service representative was only two desks away, probably overhearing the situation while helping another customer. It took him less than five seconds to declare that the replacement would be at no cost to me. Thumbs up to Michael Low and Ahres (with whom I later spoke about the whole thing). Sideway thumbs for the others. More