Audi Palo Alto

Unprofessional and rude service staff The service individual (Duke Lee) was rude and unprofessional. When I requested to work with another individual he simply walked away and did not ensu The service individual (Duke Lee) was rude and unprofessional. When I requested to work with another individual he simply walked away and did not ensure I was being appropriately helped my another individual. As I was waiting for someone else to help me, he walked back through the service area right past me and out the door without mentioning to anyone that I was waiting to be helped. In addition I was told there were no loaners available despite having a 7:30am appointment, yet a woman waiting with me in the waiting area received a loaner. I was not told that she received the last one, I was just told there was none available without the service individual even checking or telling me it was her that received the last one and that he was sorry for the inconvenience. Instead I was told, there is none available and “what do you want me to do about it”, which is when I requested to work with someone else. Lastly, I left with unresolved questions about a tear in the clear bra on the hood of my car, as the second service individual said he would “text” the individual to see what could be done but I have yet to receive a corresponding response as to how to have the clear bra fixed, which was put on initially this past March at Palo Alto Audi. Overall, the individuals I worked with were not helpful and unprofessional. I was quite disappointed given such a fabulous experience I had when purchasing my Q7. More

Smooth buying experience Radi was very patient to explain in details the functioning of the Q7 and help find a pre-owned model with all the options I needed (at a good price) Radi was very patient to explain in details the functioning of the Q7 and help find a pre-owned model with all the options I needed (at a good price) vs a new model. More

Bad experience with Tony Oliva. For my $154k Audi R8 purchase Tony knew I was shipping the car to Honolulu with Matson in Oakland and he did not take me to the port, so I had to ride For my $154k Audi R8 purchase Tony knew I was shipping the car to Honolulu with Matson in Oakland and he did not take me to the port, so I had to ride with the transport truck and although we arrived 1 hour before the confirmed Matson closure time, they were closed so I had to drive the car from a very bad part of Oakland to your dealership and missed my flight out, had to stay overnight and fly out the next day. More

Buying Audi Q7 Sales person Omar and finance person Gino both were very knowledgeable , accommodating and very friendly. they gave us correct advice and vehicle we l Sales person Omar and finance person Gino both were very knowledgeable , accommodating and very friendly. they gave us correct advice and vehicle we liked. Reason we bought was nice experience. More

Good service I normally have my Audi Q5 service at Audi Steven creeks, this is the first time I have my service at Audi Palo Alto where is the closest location fro I normally have my Audi Q5 service at Audi Steven creeks, this is the first time I have my service at Audi Palo Alto where is the closest location from my home, I met a very nice service adviser -John and his colleagues there, helpful and patiently. Very appreciated! More

Issues not solved I delivered my car for the 20k Miles service and explained that I have two other issues. In particular the issue that my iPhone does not connect to th I delivered my car for the 20k Miles service and explained that I have two other issues. In particular the issue that my iPhone does not connect to the Audi system is a problem for me. The Bluetooth works but the maps and applications from the phone will not appear on the Audi screen even if connected via cable. I run the newest SW on my phone and assume the system needs maybe an update I received the car back. At checkout the person seemed to be rushed and not interested in checking at all if the issue is now resolved. He just said ‘we did a reset of your electronics, that might have helped ‘and then disappeared. What about just asking if I could connect my phone so that we can verify if the problem is solved.? It is not solved! I can’t be the only Client with this issue. There is nothing special about my iPhone. It felt the service people just did not really care and wanted to have the client off their yard quickly. I had also another issue with the cover of the airbag at the overhead frame next to the wind screen. It deformed it seems and shown now a gap. I was told that this could not be fixed and a spare part has been ordered. It should be there in a few days. Nobody came back to me to give me an update or plan the repair. It’s just superficial and does not feel that anyone really cares. Duke who served me was by the way very friendly and did a good job in capturing my issues. He was gone however when I picked up my car. Regards Markus Ogurek (Audi Q7 - 2017) More