Audi Palo Alto

Excellent experience. Outstanding support from all involved in the transaction. I recommend Palo Alto Audi to anyone in the market for a new or used Audi. Thanks for eve Outstanding support from all involved in the transaction. I recommend Palo Alto Audi to anyone in the market for a new or used Audi. Thanks for everything. More

Larry Ofori rocks it Larry came in on his day off to oversee the pick up of the Q8. He is very professional & courteous. Overall excellent experience. I would do it again Larry came in on his day off to oversee the pick up of the Q8. He is very professional & courteous. Overall excellent experience. I would do it again More

Audi Palo Alto took absolute care of me again I had an Appointment with John Su Service Consultant. I arrived from Monterey California at 7:00 for a 7:45 appointment. They took me in before they I had an Appointment with John Su Service Consultant. I arrived from Monterey California at 7:00 for a 7:45 appointment. They took me in before they were officially open at 7:15 so I didn’t have to wait. We discussed what needed to be done I was in for my 75,000 mile Inspection 2012 Audi A6 3.0 T Quattro Brilliant Black which Audi Care took care of along with my next Inspection. I highly recommend you pre pay for Audi Care. I also was there for my Rear Brakes and Rotors to be changed. I drive an average of 150 miles a day from Monterey to San Jose. After John Su and I conversed about what I needed. I went to pick up my Loaner a Brand New 2018 A5 Sportback Quattro Prestige with only 1,000 miles on it. It took less than 10 minutes and I was on my way to my next destination. I was called by John Su my Service Consultant that I needed Front Pads and Rotors and Rear Pads and Rotors. I was also told that it would take at least 2 days to complete which I completely understand. After the Service was completed John Su called me to tell me it was completeted and I could pick up my Audi. I was already Home in Monterey and told him I would pick it up tomorrow in the afternoon. When I arrived at Audi Palo Alto I parked the Loaner Audi. Handed John Su my keys and paid for my Service he went over what was done on my Audi handed to me the Inspection Report and I was on my way after he retrieved my Audi. Thank You John Su for making my experience and his associates a most pleasant one. More

Excellent support Matt and team did a terrific job and highly appreciate the follow up and follow through. I had previous experience with other Audi dealers and Palo Matt and team did a terrific job and highly appreciate the follow up and follow through. I had previous experience with other Audi dealers and Palo Alto dealership is the best in the area More

Best Audi dealer to do business with. My broker contacted sales manager, Drew, at Palo Alto Audi and he had closed the deal in an hour or so. All I needed to do was to test drive, sign th My broker contacted sales manager, Drew, at Palo Alto Audi and he had closed the deal in an hour or so. All I needed to do was to test drive, sign the documents, and pick up the car. Drew is very professional,courteous, knowledgeable in car sales business. He went over all the details of functions of Audi and features. Finance dept experience was also really easy to deal with, straight-forward, and stress-free. Overall very satisfied. More

Poor customer service We brought our car on for a 10,000 service. We came all the way from Santa Cruz. We told the service rep that the gas pedal squeezed every time we pre We brought our car on for a 10,000 service. We came all the way from Santa Cruz. We told the service rep that the gas pedal squeezed every time we pressed it and would like it looked at. He said that was normal. I reiterated that this was a new problem. He never had the mechanic check it. When we picked up the car, we asked the mechanic to come out and check it. He was fantastic. His name is Alias. We had to schedule yet another visit—from Santa Cruz to Palo Algol to get it repaired. Both times we told them we needed a loaner car. Neither time was one available. 5 stars to Alias. Very poor customer service! More