Audi Palo Alto

Lacking when compared to other Audi service centers Up front, I was not offered a clear set of options for my 75k service. I needed to ask and pry about combined service packages to get both the 75k and Up front, I was not offered a clear set of options for my 75k service. I needed to ask and pry about combined service packages to get both the 75k and 85k service. Initial estimate was approximately a $1700 cost for just the 75k service, which included scrubbing the carbon off the fuel intake manifold. Ultimately did not do this. It felt like an upsell. Recommendation to frame the options better up front. After first day, I was told they did not have the transmission fluid refill tool. Tool checks should be done before accepting the vehicle for a given service. This feels like a common tool. How was it missed? Car was held for an extra day. Inconvenient to have to travel back and forth to pick up a loaner vehicle. After day 2, I didn’t not receive an update until I texted close to end of day for an update. Attendee initially told me car would be done in the morning. When picking up car, service mats and plastic were still in the interior. I threw them out myself. Interior was not cleaned at all. Exterior was not washed properly either. Overall a very disappointing service. Have never had issue with Audi as a customer of 7 years. Will be looking for a new service center moving forward. Doesn’t seem like there is an attention to detail across the board. More

Efficient and friendly service! We had John from the service department and he was great to deal with as he has always been. I have no reservation recommending this service departmen We had John from the service department and he was great to deal with as he has always been. I have no reservation recommending this service department. I have purchased 2 vehicles from Audi Palo Alto and plan to purchase my next vehicle there. The service department is one reason I will do so. Kudos to them! More

Best new car buying experience ever I first called and negotiated the price over the phone. Drove there and got my new Q5 in 3 hours. Everything was efficient. Highly recommended for any I first called and negotiated the price over the phone. Drove there and got my new Q5 in 3 hours. Everything was efficient. Highly recommended for anyone wants to buy a new car for this dealership. More

Very prompt this time Happy to report that the bottleneck for service seems to be solved. Called and got an appointment within a few days. Service was impeccable, loaner pr Happy to report that the bottleneck for service seems to be solved. Called and got an appointment within a few days. Service was impeccable, loaner provided and my car was done with service and recall fix within one day Great experience- keep it up! More

Very pleasant and positive experience I saw that this dealership had a used A5 with low miles and a manual transmission and inquired by email. I received an immediate response from Radi, w I saw that this dealership had a used A5 with low miles and a manual transmission and inquired by email. I received an immediate response from Radi, who was terrific to work with. From that contact through the test drive, an explanation of the CPO inspection process and final delivery, he made the experience easy and enjoyable. I was impressed with my entire experience at the dealership. More

Very disappointed I received a recall notice and arranged for an appointment on line. When I arrived I was told the parts weren’t in stock. I had to follow up despite p I received a recall notice and arranged for an appointment on line. When I arrived I was told the parts weren’t in stock. I had to follow up despite promises from Audi to do so. When I brought the car back I requested that the door seal be replaced , which I was told they did. When I got home the rubber seal was still loose in the same area where it have come loose before. Audi insisted that it had been replaced. The frame seal looked like it hadn’t. I have to bring the car back again for repair. Never had sevice problem like this with my BMWs or Lexus. More

Very good customer service Visited Palo Alto Audi for the first time for routine maintenance. Very friendly, professional team. Did not buy car here partly because of previous Visited Palo Alto Audi for the first time for routine maintenance. Very friendly, professional team. Did not buy car here partly because of previous reviews. This experience was quite the opposite. More