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Audi Palo Alto
Palo Alto, CA
2,836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,836 Reviews of Audi Palo Alto
January 04, 2019
Customer Service Ahres is an amazing service rep. My service experience is alway friendly, pleasant and quick. His eagerness to make sure my vehicle is properly taken Ahres is an amazing service rep. My service experience is alway friendly, pleasant and quick. His eagerness to make sure my vehicle is properly taken care of makes me feel like I am trusting my vehicle with the right people, who care about my car as much as I do. More
by karina4
Verified CustomerEmployees Worked With
Ahres Yasin
January 03, 2019
Extremely Poor Service for Takata Airbag Recall On December 1, 2018, I made an appointment to have the Takata airbag replaced in my A3 pursuant to an Audi recall notice. The appointment was schedul On December 1, 2018, I made an appointment to have the Takata airbag replaced in my A3 pursuant to an Audi recall notice. The appointment was scheduled for December 22. I arrived at the service department on December 22. After confirming my appointment and checking in the vehicle, the service advisor informed me that they did not have the replacement airbag in stock and so the service could not be completed. He asked me whether I knew if the part had been ordered. I fail to understand how, when I made the appointment on December 1, Audi Palo Alto did not ensure that the proper part would be available when I brought the vehicle in for service three weeks later. The service advisor told me that he would order the part that day, and that it would arrive the following Thursday (December 27). He said he would call as soon as the part arrived and that I could bring in my vehicle for the recall work then. As I write this review on January 2, 2019, I have never received a follow-up call from Audi Palo Alto. Bringing my vehicle in for service on December 22 only to find that the part was not in stock was a significant inconvenience to me. Receiving no subsequent follow-up from the service department is just icing on the cake. My family owns two Audis. With other dealers in the area, we will *not* purchase or service another vehicle at Audi Palo Alto. More
by MILLER_P
Employees Worked With
This is not about the individual service advisor; this is about the dealership culture that allows this to happen.
January 03, 2019
Best Audi dealer in the Bay Area. Audi Palo Alto provide great customer services. I would like to personally thanks Radek for an excellent service and took care us during our vehicle p Audi Palo Alto provide great customer services. I would like to personally thanks Radek for an excellent service and took care us during our vehicle purchase. More
by Tino707
Employees Worked With
Radek Kubiak, Gino Maynetto
January 03, 2019
Replace recalled parts Service in was easy. Loner vehicle was great. Slightly confused by checkout process. Called service for an update and they said they would call back. Service in was easy. Loner vehicle was great. Slightly confused by checkout process. Called service for an update and they said they would call back. Never received a call but did receive text. Should have just followed the text. More
by Nancy65
Employees Worked With
Sergio Rizo
January 03, 2019
Lease of new vshicle Great service in looking at options, selecting the vehicle, agreeing upon terms and completion of the lease. Sales and finance staff were polite and r Great service in looking at options, selecting the vehicle, agreeing upon terms and completion of the lease. Sales and finance staff were polite and responsive. More
by mbertelsen
Employees Worked With
Richard Yoneji , Charles Fredell , Michael Low, Paola Tapia, Larry Ofori, Fahad Usmani
January 03, 2019
Quick and Easy Recently I noticed my 2016 Audi A3 had a window trim issue so I brought my vehicle to Audi of Palo Alto. I'll be honest, I thought I'd get the sam Recently I noticed my 2016 Audi A3 had a window trim issue so I brought my vehicle to Audi of Palo Alto. I'll be honest, I thought I'd get the same experience I've unfortunately had with other local Audi dealers (Burlingame, Stevens Creek) where the entire process is a chore and never seems to end on a good note. Much to my surprise and delight Audi of Palo Alto was completely different from the other local Audi dealers. The entire process from beginning to end was so simple and easy. I was able to book an appointment that same day, was greeted the second I stepped out of my vehicle and was continuously updated of the repair process by my service writer (Matt). Moving forward I now know Audi of Palo Alto will be the only ones servicing my Audi vehicles. More
by Audi9
Employees Worked With
Matthew Rost
January 03, 2019
Michael Cortez-Mejia Michael did a great job finding the right car and right price for us. He was very warm and straightforward and made the process easier than we anticip Michael did a great job finding the right car and right price for us. He was very warm and straightforward and made the process easier than we anticipated. My only suggestion: as we picked up the car the following day, I was prepared to have a full “tech” orientation. I was invited to schedule this in the future, which I hope to do. But same day would have been better. More
by baronr
Employees Worked With
Michael Cortez-Mejia, Christina Ramos, Gino Maynetto
January 03, 2019
Professional Customer Service Michael was my salesman and was very professional. His knowledge of the vehicle I purchased was outstanding. I would recommend him to my family and fr Michael was my salesman and was very professional. His knowledge of the vehicle I purchased was outstanding. I would recommend him to my family and friends. More
by HOPEHANSON13
Employees Worked With
Michael Cortez-Mejia, Christina Ramos
January 03, 2019
Great! The people I dealt with were very nice and approachable. Didn’t feel pressured or rushed. Process took time but still felt efficient. Thank you! The people I dealt with were very nice and approachable. Didn’t feel pressured or rushed. Process took time but still felt efficient. Thank you! More
by lauramoleary
Employees Worked With
Michael Low, Gino Maynetto, Peter Chantharath
January 02, 2019
Best walkthrough of a vehicle that I have ever had David young was amazing and did an exceptional job of going through every single detail of the vehicle. He gave all practical real world examples of h David young was amazing and did an exceptional job of going through every single detail of the vehicle. He gave all practical real world examples of how every feature can be used. Test drive was not the usual one, he showed us by taking to places to test the strengths of the car. It was an amazing experience. Hats off to you sir. More
by Sreeram
Employees Worked With
David Young
