Audi Palo Alto

Professional staff, excellent customer service & efficient I am always pleasantly surprised by the entire Audi Palo Alto service team's professionalism and efficiency. I never have to wait long for a service r I am always pleasantly surprised by the entire Audi Palo Alto service team's professionalism and efficiency. I never have to wait long for a service representative or a loaner vehicle. It's always a pleasure to bring my car in for service. More

Wonderful experience Everyone was so nice and knowledgeable in their domain. Mila in particular really stood out during our visit. She patiently explained all the differe Everyone was so nice and knowledgeable in their domain. Mila in particular really stood out during our visit. She patiently explained all the different options, led us on test drives, and was very helpful throughout. Highly recommend her! More

Good service Every thing was done promptly and with proffessionalism. I have no complaints to share about the service. Everything is fine. Thanks for the excell Every thing was done promptly and with proffessionalism. I have no complaints to share about the service. Everything is fine. Thanks for the excellent service. More

Audi Palo Alto: Above and Beyond This dealership has wowed me ever since I bought my latest Audi from them. After having trouble connecting by phone to set up 35k service, I drove ov This dealership has wowed me ever since I bought my latest Audi from them. After having trouble connecting by phone to set up 35k service, I drove over to see if they could squeeze me in because I was already in the area that day. Diana in reception had a totally “can do” attitude when I explained what I needed, and she connected me with John Su in Service, another superstar. He arranged to combine my service with the recently received replacement of a recalled part, and afterwards informed me of everything the job comprised. The dealership gave me links for a Lyft to/from the nearby shopping center where I hung out till John’s call that my car was ready. What a pleasure, from beginning to end. Bravo, Audi! More

Relaxed atmosphere and no pressure sales I would say the best part of Palo Alto Audi dealership is they have a snack and beverage bar while you wait! We also were not pressured to look at any I would say the best part of Palo Alto Audi dealership is they have a snack and beverage bar while you wait! We also were not pressured to look at any other vehicles since we knew which vehicle we wanted. My wife and I felt taken care of and we also got a great deal with the purchase. Radek was our sales person and was very professional and pleasant to work with during our test drive and purchase. More

Great experience I’ve been having numerous issues with my car, and I was lucky to have John as my service rep! Very personable, professional and efficient! I’ve been having numerous issues with my car, and I was lucky to have John as my service rep! Very personable, professional and efficient! More

Professional and prompt customer service Great customer service and great overall experience. with the dealership. Fast and prompt internet response to my inquiry from Masood Mir that creat Great customer service and great overall experience. with the dealership. Fast and prompt internet response to my inquiry from Masood Mir that created the interest to see the car. The sales person Radek Kubiak was very professional and exceeded my expectations of the process. At the end the car was waiting for us ready for pick up, as promised, with a red ribbon on the top for Christmas which was very nice :)) Great experience with Javier Victor who introduced the amazing Audi tech features and made me feel more comfortable driving the car in the beginning ! The financial part with Gino Mynetto went smooth and professional as well. I definitely recommend the dealership for future Audi owners! More

Far exceeds expectations Easy people to work with. They added a rack to my new Q5 for longboard surfboards at no extra charge. When I found a small crack in the windshield the Easy people to work with. They added a rack to my new Q5 for longboard surfboards at no extra charge. When I found a small crack in the windshield they had it replaced in my home driveway again st no cost. Professionals. Excellent communicators. I’d do business with them again to be sure!!! More

New Audi Q5 My wife and I are extremely happy with our decision to purchase a new Q5. We stopped by Audi of Palo Alto with the idea, we were just going to look. My wife and I are extremely happy with our decision to purchase a new Q5. We stopped by Audi of Palo Alto with the idea, we were just going to look. We had such a good experience with our sales representative, Armi Villarreal who was both pleasant and informative, as well as helpful with the selection process. After the test drive and taking a few days to research different options, with minimal stress we were successful in reaching an agreement concerning price and from that point on was one of my best car purchasing experiences. More