Audi Palo Alto

Sincere Sales Service We ended up at Audi Palo Alto after my old 2010 A4 was totaled in a wreck. We worked with Radek who struck the perfect balance between sharing feature We ended up at Audi Palo Alto after my old 2010 A4 was totaled in a wreck. We worked with Radek who struck the perfect balance between sharing features of the car while not being overly pushy. He made us feel comfortable and not rushed, which is hard to do on a busy Saturday at the end of the year. While we did experience a loooooong wait to fill out final paperwork (they were slammed that day with triple the sales volume), he checked in with us, apologized, and explained things, which is key in these cases. After we already had the car, I went back to purchase base bars for a bike rack and Radek personally assisted with the purchase and he even helped out with that installation. That’s going above and beyond your job! I’d definitely recommend this dealership and working with Radek. More

Luan Nguyen is the man! I had a negative perception of car salesman prior to my visit. Visions of sleazy guys trying to manipulate and deceive were thoughts I had. Luan cha I had a negative perception of car salesman prior to my visit. Visions of sleazy guys trying to manipulate and deceive were thoughts I had. Luan changed my entire perspective on car buying. He was a high integrity salesperson who looked out for my best interests. This was my first Audi and I now look forward to being a lifetime customer. Luan is the man! More

Technical support Mr. Do Nguyen was very knowledgeable and answered our questions. He took as much time needed to explain all the features clearly. It’s been a pleasure Mr. Do Nguyen was very knowledgeable and answered our questions. He took as much time needed to explain all the features clearly. It’s been a pleasure working with him. More

Was not explained properly Tire replaced but not explained the process right. Service person was good but Iam not satisfied with the overall response of the dealers. We had to c Tire replaced but not explained the process right. Service person was good but Iam not satisfied with the overall response of the dealers. We had to call several times in a day to know the status. More

Great experience, with trustworthy sales people. I was pumped to buy my new car at this dealership and my salesperson Bruce was transparent and to the point with pricing and how much everything will I was pumped to buy my new car at this dealership and my salesperson Bruce was transparent and to the point with pricing and how much everything will be. I didn’t get hit with any weird fees and had everything explained to me to my satisfaction. Gino was solid in getting me qualified and explained all the options I had and didn’t try to hard sell me on anything. More

Car service They did a great job on making sure that my car was taken care of and that my Uber ride was paid for so I could get to work. They did a great job on making sure that my car was taken care of and that my Uber ride was paid for so I could get to work. More

25000 service, 3 for 1 insurance work It took 8.5 days. Did not receive daily updates. When I did get a call there was confusion in which vehicle was mine. Didn't call my alternative numbe It took 8.5 days. Did not receive daily updates. When I did get a call there was confusion in which vehicle was mine. Didn't call my alternative number given when I was out of town. More

Great and rapid services! I got battery issue so I have to tow the car there and walk in for service, although they are busy tha they I still got a great service and the vehicl I got battery issue so I have to tow the car there and walk in for service, although they are busy tha they I still got a great service and the vehicle was fixed within 2 days, which is really appreciated! More

Come to appointment that was 3 weeks in adv to parts not in Three weeks prior to my service appointment I was cordially promised an in-and-out service same day. On the day I showed up (taking a day off from wor Three weeks prior to my service appointment I was cordially promised an in-and-out service same day. On the day I showed up (taking a day off from work) and dropped off my car, I am met at the counter and treated nicely, only then to find out that the part required for my service was not in stock anymore . . hmmmm? Shocked at how horribly lame it is that I was not notified in advance of this snafu, and was just simply blown away at the incompetence that the service would not positively be aware of this and alert me prior! And now today, an entire two months later not a single word to the parts status, arrival, or in making another appointment in order to correct this??? More

Audi servicing Friendly staff. Timely delivery. Answered my questions. Gave honest opinion on tires. Went by appointment. Did not have to wait long even though lot Friendly staff. Timely delivery. Answered my questions. Gave honest opinion on tires. Went by appointment. Did not have to wait long even though lot of cars. Arranged for pick up and drop to work. More