Audi Palo Alto

Not organized at all Car was not washed or vacuum when I got my car back. They did not even have all the answers for the diagnosis. There was a parking brake malfunction l Car was not washed or vacuum when I got my car back. They did not even have all the answers for the diagnosis. There was a parking brake malfunction light on and I had to call multiple times to get answers. They ended up paying for everything after the fact but it was a terrible experience. I would have rather paid and received what I requested. More

Battery replacement Expensive service for just a battery replacement. Had to call at 5:15pm several times with the service line hanging up on me to get an update. Got it Expensive service for just a battery replacement. Had to call at 5:15pm several times with the service line hanging up on me to get an update. Got it down at 6pm but seems that one fuse is down as the front cigarette lighters are not working any more. More

Re-call No issues with my appointment. From when I called to make the appointment to getting the earliest appointment everything was completed in a timely ma No issues with my appointment. From when I called to make the appointment to getting the earliest appointment everything was completed in a timely manner. More

Overall, Sergio was great to work with and quite responsive. Overall very good experience. Sergio was great to work with. My only concern was that I originally understood it would take under a week to get our ca Overall very good experience. Sergio was great to work with. My only concern was that I originally understood it would take under a week to get our car fixed and returned. Unfortunately it told 2-weeks bc the part had to be shipped from Germany. Last, our insurance had difficulties in getting someone to send over the invoice. Once I texted Sergio, it was taken care of. More

Excellent except time for car wash Sergio was excellent. The repair was done in a timely manner. I was notified that the repair was finished at about 2:30 but there was a line for the Sergio was excellent. The repair was done in a timely manner. I was notified that the repair was finished at about 2:30 but there was a line for the car wash so the car would be ready at 4:00. I show up at 4:10 assuming everything was ready. Greeted by name and paperwork done in 2 minutes (fantastic service) Then I waited and waited and waited for the car. At 4:35 I inquired about the car and the service guy said it just entered the car wash. I finally got the car at 4:50. If I had known it would take over 2 hours for a car wash, I would never have had it done. It's a nice perk but not worth the wait. More

Fantastic service as always! I actually enjoy taking my car in for service, as I know I will always be taken care of quickly and efficiently. And usually there’s nothing to do oth I actually enjoy taking my car in for service, as I know I will always be taken care of quickly and efficiently. And usually there’s nothing to do other than standard maintenance. More

Bad attitude, not careful Customer's money and time, they don't care about it. Would not recommend this place, would rather go to Audi Burlingame. No other comments Customer's money and time, they don't care about it. Would not recommend this place, would rather go to Audi Burlingame. No other comments More

Scheduled service and repairs Service covered by service agreement. The repairs for rattle took multiple visits to finally complete over a period of 3 years. Considered to be a “ Service covered by service agreement. The repairs for rattle took multiple visits to finally complete over a period of 3 years. Considered to be a “goodwill” repair as the car was out of warranty even though this was a long term ongoing issue. Crazy quote to repair an issue with the movement of the steering column. To quote almost $3000 for such a repair is taking advantage of the customer. Overall the service was good but dissatisfied with the overall treatment of the matter. More

Honest Salesperson and Great Experience Armi Villarreal was the first person to greet my dad and me the first time we visited Audi Palo Alto. She was friendly and warm, wasn’t pushy, and let Armi Villarreal was the first person to greet my dad and me the first time we visited Audi Palo Alto. She was friendly and warm, wasn’t pushy, and let us go about our browsing. We got her contact information and eventually got back in touch a few weeks later when we were ready to buy. Armi was cordial and direct in her communication and promised she’d get the best deal possible for us. I got in touch with other dealerships, but eventually decided on working with Armi, who DID get me an awesome deal. In her emails, she could only promise me the best deal, but when I finally went to the dealership I saw she was able to make it happen. Her quote beat all the other dealerships. Armi was a pleasure to work with the entire time, and she has the friendliness and warmth you’d want in a salesperson. Thank you, Armi, for your time and efforts!!! More

First year msintenance I did not have to wait and work was done on time. Notified by text message when car was ready. Got requested information and touch up paint from par I did not have to wait and work was done on time. Notified by text message when car was ready. Got requested information and touch up paint from parts store. More