Audi Palo Alto

Attentive and helpful We went to another Audi dealership and were ignored for a long time. Even when someone noticed us and went to get us help, it never came. The second w We went to another Audi dealership and were ignored for a long time. Even when someone noticed us and went to get us help, it never came. The second we walked into the PA Audi dealership, we were taken care of by a salesperson. Everyone there was kind and made sure we were happy. More

Pleasant, honest, direct -- great to work with Armi was a pleasure to work with. She was everything you want in a sales rep: direct, plain-speaking, helpful and great on the communication (not too Armi was a pleasure to work with. She was everything you want in a sales rep: direct, plain-speaking, helpful and great on the communication (not too much, not too little, and really, really fast response -- that was my favorite part. I didn't have to wait to hear back.). She did exactly as I asked and didn't try any funny business which I'm usually wary of. She was great. More

CPO car buying experience Overall my buying experience of CPO car in Audi Palo Alto was good, in spite of a few negative things which is extremely disappointed me and I didn't Overall my buying experience of CPO car in Audi Palo Alto was good, in spite of a few negative things which is extremely disappointed me and I didn't expect this from an Audi dealership. The process was smooth but took me about 5 hours in general (in some places because of my fault, but still too long). Salesperson was so focused on the fact to sell me the vehicle (or something else?) that completely ignored a couple of my small requests, what makes my experience not so pleasant. The part of actual buying (paying money, documents etc) was pretty quick and clear, Fahad helped me with all my questions and clarified all the moments. And the saddest thing - while buying I found a small issue with the air vent near the back seats, and I was promised to schedule an appointment to fix that. The girl at the front desk said she'll call me during the week once they order the part, however, till this day no one called me, and it seems they wouldn't do this so I need to call them again, it means no one care. UPDATE: The issue with the air vent was fixed, Paola has ordered the necessary part and helped me to schedule an appointment, so thanks to her for a quick response. More

Audi Palo Alto sucks You have sold us a brand new Q7 where the doors do not close correctly we bought it drove it home and did not learn that until my wife was using it fo You have sold us a brand new Q7 where the doors do not close correctly we bought it drove it home and did not learn that until my wife was using it for the first time. We have already brought it to Audi Marin and they agree that it is not working. This is despicable. You guys xxxxing suck you have sold us a brand new Q7 where the doors do not close correctly we bought it drove it home and did not learn that until my wife was using it for the first time. We have already brought it to Audi Marin and they agree that it is not working. This is despicable. You guys xxxxing suck. Of course I have no recourse but I will tell everyone including Cartelligent that no one should ever buy a car from you More

New car purchase This was the best experience I have ever had buying a car. Denis was very friendly and handled the whole transaction very professionally. The price This was the best experience I have ever had buying a car. Denis was very friendly and handled the whole transaction very professionally. The price he quoted me on the phone was the price i paid. i would recommend him and Audi Palo Alto. More

Great service Very happy with everything. Seemless and easy. Great loaner. Helpful and attentive service. Pleased with Audi service through and through. Car was ser Very happy with everything. Seemless and easy. Great loaner. Helpful and attentive service. Pleased with Audi service through and through. Car was serviced well and part was fairly priced. Great customer service too. More

Great New Car Purchase This was one of the best new car buying experiences I have ever had. Masood was very friendly and understanding of what I was looking for and what I d This was one of the best new car buying experiences I have ever had. Masood was very friendly and understanding of what I was looking for and what I did not want or need. He did not try to sell me something I did not need and I felt no pressure throughout the whole process. He was willing to work with me and come to a good deal. I would definitely recommend him and Audio Palo Alto. More

Great new car buying experience Negotiated car and price over the phone so there were no surprises and I knew what to expect when I arrived at the dealership. Excellent buying experi Negotiated car and price over the phone so there were no surprises and I knew what to expect when I arrived at the dealership. Excellent buying experience More

Excellent customer service. The sales person I worked with , Radek Kubiak, was fabulous. I have recommended him to a friend who is also interested in buying an Audi. The sales person I worked with , Radek Kubiak, was fabulous. I have recommended him to a friend who is also interested in buying an Audi. More

Smooth and quick Contacted by the sales associate by phone after I made an online inquiry. He answered all my questions over the phone and sent me the car details by Contacted by the sales associate by phone after I made an online inquiry. He answered all my questions over the phone and sent me the car details by email. Once I selected my vehicle, he made sure everything wa sin order when I arrived. I was in my car within an hour. Could not have asked for a smoother experience. More