Audi Palo Alto

Great new car buying experience Negotiated car and price over the phone so there were no surprises and I knew what to expect when I arrived at the dealership. Excellent buying experi Negotiated car and price over the phone so there were no surprises and I knew what to expect when I arrived at the dealership. Excellent buying experience More

Excellent customer service. The sales person I worked with , Radek Kubiak, was fabulous. I have recommended him to a friend who is also interested in buying an Audi. The sales person I worked with , Radek Kubiak, was fabulous. I have recommended him to a friend who is also interested in buying an Audi. More

Smooth and quick Contacted by the sales associate by phone after I made an online inquiry. He answered all my questions over the phone and sent me the car details by Contacted by the sales associate by phone after I made an online inquiry. He answered all my questions over the phone and sent me the car details by email. Once I selected my vehicle, he made sure everything wa sin order when I arrived. I was in my car within an hour. Could not have asked for a smoother experience. More

Easy process Amazing car I was very pleased with this dealship No pressure great communication the car I wanted and price I could afford. Upfront and clear w all history and I was very pleased with this dealship No pressure great communication the car I wanted and price I could afford. Upfront and clear w all history and service records Thanks Radek ! More

too late I received the text message to pick up the car. I took the car very slowly and waited for a long time. Later I told me that the car didn't wash and le I received the text message to pick up the car. I took the car very slowly and waited for a long time. Later I told me that the car didn't wash and let me wait for half an hour.and the car wash is not clean More

Generally very good service I've always had a very good experience with the service department at this dealer. It took a bit long too check in this time (10-15 minutes), and then I've always had a very good experience with the service department at this dealer. It took a bit long too check in this time (10-15 minutes), and then the car could be serviced and finished that same day, so I had to come again. But otherwise the experience was very good, and staff was friendly and helpful as always. More

Quick friendly services with great explanation of my car. I always have a great experience with Audi Matt always goes above and beyond to service my car and treat me always as if I am top priority. I really I always have a great experience with Audi Matt always goes above and beyond to service my car and treat me always as if I am top priority. I really appreciate Audi Palo Alto and have been to all the Audi dealerships in the bay area with this being my top choice More

Very helpful staff and prompt service The staff were helpful and pleasant. They provided a Lyft ride from and to the center. My car was ready in 6 hours the same day. The staff were helpful and pleasant. They provided a Lyft ride from and to the center. My car was ready in 6 hours the same day. More

Service Great service. Alex was punctual & excellence customer service. Also I didn’t have to call & remind them of dropping off car. It came no problems. Great service. Alex was punctual & excellence customer service. Also I didn’t have to call & remind them of dropping off car. It came no problems. More

repair sloppily done and still unfinished My car is still with the service department at Audi Palo Alto for an expensive repair is a motor mount creating a cascade of other problems that was s My car is still with the service department at Audi Palo Alto for an expensive repair is a motor mount creating a cascade of other problems that was supposed to be competed last Friday. When It drove the car afterwards, I discovered the repair had not been properly completed. I took the car back and after some skepticism on the part of the service department, I had them find the lead technician Paul who luckily was around and who agreed. I am still waiting for news of the repair. I also had to push for Audi to refund my credit card until the repair is done. More