Audi Palo Alto

Great service Very fast process and timely service. Was able to schedule the service due to engine issues and get appointment quickly. The staff was professional. O Very fast process and timely service. Was able to schedule the service due to engine issues and get appointment quickly. The staff was professional. Overall good experience. More

Incomplete post service check It was an incomplete service again. The sensor light stays on reporting the front hood is not latched although I tried hard slamming it down. Two It was an incomplete service again. The sensor light stays on reporting the front hood is not latched although I tried hard slamming it down. Two services ago, there was a massive fuel leak from the bottom of the car while filling up at gas station and I had the car towed back to Audi. It turned out some seal was not properly tightened. It was a life threatening mistake at that time and I did report back to Audi but didn't file further complaints. It seems I would have to bring the car back in again for that sensor light issue this time. The service crew needs to improve on post service checkings for any unanticipated issue instead of having the customer find out on his/her own after picking up the car. More

Great! I had a good experience, it was very easy and fast. They did a good job with the repair. We will choose this location for our future repairs and servi I had a good experience, it was very easy and fast. They did a good job with the repair. We will choose this location for our future repairs and services. More

Excellent personal service I always bring my car to Palo Alto Audi because of the quality service they provide. They go out of their way to make sure you get more than you came I always bring my car to Palo Alto Audi because of the quality service they provide. They go out of their way to make sure you get more than you came for. Even though I live in Gilroy, I will always go to Palo Alto Audi for my service needs! Highly recommend them! More

Exceptional support John was friendly and supportive. Completely everything on time and was communicative. Would highly recommend him and hope to work with him again. John was friendly and supportive. Completely everything on time and was communicative. Would highly recommend him and hope to work with him again. Expectional responsiveness and empathic. More

Service is good but extras are costly Sergio was excellent in keeping me informed.. it is difficul however to schedule an appt with you. I must make an ap is good but extras are costly Sergio was excellent in keeping me informed.. it is difficul however to schedule an appt with you. I must make an appt at least a month in advance More

Incompetent and expensive Nice online system. Made an appointment for a recall notice. Checked in the morning of the appointment and got a call 30 min later saying the neede Nice online system. Made an appointment for a recall notice. Checked in the morning of the appointment and got a call 30 min later saying the needed part was not in stock... could I reschedule? After some discussion they gave me a loaner. A week later car was finally ready. They left me with a $2100 list of recommended items to fix. Took the car to my local shop who said items could easily wait and would cost less than half of that if I did choose to proceed. More

20k tune up Thank you for the great customer service during my recent visit to Audi Palo Alto. Keep up the great job and see you at 30K Thank you for the great customer service during my recent visit to Audi Palo Alto. Keep up the great job and see you at 30K More

Excellent buying experience. We found Audi PA to be friendly and courteous. They made the buying experience easy. We had trouble pairing our garage door opener and Do Nguyen came We found Audi PA to be friendly and courteous. They made the buying experience easy. We had trouble pairing our garage door opener and Do Nguyen came to our home (a 30 minute drive) to pair the unit successfully. We appreciate the assistance and would recommend this dealership More

Best car buying experience ever The staff here is the best from Daniella at the front desk to tony in finance this is the best highly recommend you go here The staff here is the best from Daniella at the front desk to tony in finance this is the best highly recommend you go here More