Audi Palo Alto

No updates I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. More

Service Had an appointment at 8 AM explain the problems that was on my car everything was taken care of and did not have to wait that long if there was any p Had an appointment at 8 AM explain the problems that was on my car everything was taken care of and did not have to wait that long if there was any problems Was told to come back without making an appointment excellent More

Great service I came in to get an issue fixed under warranty. Everything was done smoothly. The code to see rental process was also very simple. Highly recommend I came in to get an issue fixed under warranty. Everything was done smoothly. The code to see rental process was also very simple. Highly recommend it! More

efficient service & friendly staff Took car in for airbag recall. Check in was efficient & car was ready for pickup in 4 hrs. plus the car was given a complimentary wash. Took car in for airbag recall. Check in was efficient & car was ready for pickup in 4 hrs. plus the car was given a complimentary wash. More

Thanks Audi of Palo Alto Friendly group of people. Made my car buying experience much more easier. I was in and out of the dealer with the car fairly quick. Thanks! Friendly group of people. Made my car buying experience much more easier. I was in and out of the dealer with the car fairly quick. Thanks! More

S5 Windshield Replacement Great service experience. Special thanks to Matthew Rost for taking special care of the vehicle and working with the insurance company. The work was Great service experience. Special thanks to Matthew Rost for taking special care of the vehicle and working with the insurance company. The work was completed when expected and I’ve had no issues. More

Bad communication Got text staying car was “ ready for pick up.” Went to dealer and was told it would be “ ready shortly.” It was not ready until 55 minutes after the t Got text staying car was “ ready for pick up.” Went to dealer and was told it would be “ ready shortly.” It was not ready until 55 minutes after the text was sent. More

Amazing friendly service every time I have been coming to Audi of Palo Alto for many years. I’ve seen service advisors come and go but the level of customer service has always remained h I have been coming to Audi of Palo Alto for many years. I’ve seen service advisors come and go but the level of customer service has always remained high. The balance between speed and friendliness is maintained so you get in and out fast but don’t feel like a number. I love coming here. More

2013 A3 TDI 5K service I had an outstanding recall notice for the Takata airbag that the SF dealer apparently ignored at my last visit so I scheduled with Palo Alto audi to I had an outstanding recall notice for the Takata airbag that the SF dealer apparently ignored at my last visit so I scheduled with Palo Alto audi to perform the work and take care of my 85K service interval. All the work appears to have been done correctly and best of all, ahead of schedule. From check in to check out everything went smoothly. And I really appreciate the Lyft pick-up and drop-off. Much better than waiting for the courtesy van. More

Excellent experience. Ultra professional setvice All around great experience bringing my vehicle here for service. Work was done expertly and professsiknally. All the guys I dealt with were pleasant. All around great experience bringing my vehicle here for service. Work was done expertly and professsiknally. All the guys I dealt with were pleasant. Definitely recommend Audi Palo Alto for service on your Audi. More