Audi Palo Alto

Very bad communication with customers My car was brought in for 35,000 miles regular service on Oct 10. It was promised for 6:00 PM that same day. Around 4:30PM I called my Service Advisor My car was brought in for 35,000 miles regular service on Oct 10. It was promised for 6:00 PM that same day. Around 4:30PM I called my Service Advisor Sergio to get a status on the car so that I can come and pick it up, and left him a message. No word from him. I called again around 6:15PM, and everyone was gone, so I left a message for the Service Manager Alfred, expecting a call back the next morning. The next day, I did not receive any call back from either Sergio or Alfred, so I left a message for the General Manager in the late morning. Finally, I got a text update around 2PM that the car would be ready for pick up later that afternoon. No explanation as to why the car was not ready at the promised time or why I was never notified ahead of time that the car had to stay an extra day at the dealership. That is unacceptable. Every other dealership I ever had to deal in the past, I was always kept informed as to the status of my car, and always notified of any delays. Also, neither the Service Manager nor the General Manager returned my calls. The only positive note is that the technician who worked on my car was great (I do not know his name). He identified a problem with a vibrating noise inside the car within a few seconds of looking at it! More

Fast, efficient, no hassles. I had my car towed to the dealership after hitting a pothole and having a tire blowout. The process was simple — fill out an envelope and leave my key I had my car towed to the dealership after hitting a pothole and having a tire blowout. The process was simple — fill out an envelope and leave my key in a dropbox. I called the next morning to check on the status of my car and received a call back a few hours later about the service. Then the next day I was able to pick up my car. There was no hassle as it was ready to go and had the key waiting for me. Things I would like to change: * Earlier dealership contact regarding the car; since this was towed their unexpectedly late the previous night. * I had opted into the Wheel and Tire Protection Plan for my vehicle, but this wasn’t checked for beforehand until I mentioned it during the call after receiving a quote. I would think looking up the VIN should highlight this info automatically, and am concerned that someone forgetting they purchased this would be on the hook for costs they didn’t need to pay. More

Brake Replacement As always, excellent service by a dedicated and responsive team. An excellent loaner program makes service length a breeze. Extremely customer frien As always, excellent service by a dedicated and responsive team. An excellent loaner program makes service length a breeze. Extremely customer friendly. Great, convenient facility. More

Recall appointment I’ve brought the car in three times so far. I Usually get misinformation when I’m there, but addib was exceptionally helpful. Great experi made. I’ve brought the car in three times so far. I Usually get misinformation when I’m there, but addib was exceptionally helpful. Great experi made. More

The team was great and very helpful The team was very helpful and dealt with some issues I had with my lease turn in. Then my new car immediately had a screw in it and had to be replace The team was very helpful and dealt with some issues I had with my lease turn in. Then my new car immediately had a screw in it and had to be replaced and was done very quickly More

Professional at customer interface Matt was very customer focused and went to every effort to help me, including personally going out and getting my car from the car wash team who had s Matt was very customer focused and went to every effort to help me, including personally going out and getting my car from the car wash team who had sidelined it. More

Great first experience at Audi This is the first Audi I've ever owned. I initially contacted Radek via our Apple employees portal. He was more than helpful and I never felt pressure This is the first Audi I've ever owned. I initially contacted Radek via our Apple employees portal. He was more than helpful and I never felt pressured to purchase anything I didn't want or need. He was patient and answered any questions I had. Was easily one of the best experiences I've had buying/leasing a car. More

Fast and friendly service Everything about service here feels very personal: welcoming, explanations, coffee, ... Check-in was fast, communication was clear, service was as exp Everything about service here feels very personal: welcoming, explanations, coffee, ... Check-in was fast, communication was clear, service was as expected, and people were flexible with the loaner car return. More

Easiest car buying experience! We had a great experience - our salesman, Bruce, was honest, up front, friendly and NO pressure. Very helpful and got us a deal we felt good about. An We had a great experience - our salesman, Bruce, was honest, up front, friendly and NO pressure. Very helpful and got us a deal we felt good about. And we LOVE our new Audi! More

Service visit Came in for an Audi recall notice I received. I made the appointment and was provided with an Audi service vehicle while my car was being worked on. Came in for an Audi recall notice I received. I made the appointment and was provided with an Audi service vehicle while my car was being worked on. More