Audi Palo Alto

Professional at customer interface Matt was very customer focused and went to every effort to help me, including personally going out and getting my car from the car wash team who had s Matt was very customer focused and went to every effort to help me, including personally going out and getting my car from the car wash team who had sidelined it. More

Great first experience at Audi This is the first Audi I've ever owned. I initially contacted Radek via our Apple employees portal. He was more than helpful and I never felt pressure This is the first Audi I've ever owned. I initially contacted Radek via our Apple employees portal. He was more than helpful and I never felt pressured to purchase anything I didn't want or need. He was patient and answered any questions I had. Was easily one of the best experiences I've had buying/leasing a car. More

Fast and friendly service Everything about service here feels very personal: welcoming, explanations, coffee, ... Check-in was fast, communication was clear, service was as exp Everything about service here feels very personal: welcoming, explanations, coffee, ... Check-in was fast, communication was clear, service was as expected, and people were flexible with the loaner car return. More

Easiest car buying experience! We had a great experience - our salesman, Bruce, was honest, up front, friendly and NO pressure. Very helpful and got us a deal we felt good about. An We had a great experience - our salesman, Bruce, was honest, up front, friendly and NO pressure. Very helpful and got us a deal we felt good about. And we LOVE our new Audi! More

Service visit Came in for an Audi recall notice I received. I made the appointment and was provided with an Audi service vehicle while my car was being worked on. Came in for an Audi recall notice I received. I made the appointment and was provided with an Audi service vehicle while my car was being worked on. More

Great overall service So I got regular maintenance, a minor recall, and 1 other issue I discovered, everything has been taken care of at once. They constantly keep me updat So I got regular maintenance, a minor recall, and 1 other issue I discovered, everything has been taken care of at once. They constantly keep me updated the current status of my car. Meanwhile I was driving the loaner during the whole process, so my work was not affected. More

Service for Audi A3 Etron My car required a part that needed to come from Germany. The part took about 4 weeks to come in. I was originally going to leave the car at the deal My car required a part that needed to come from Germany. The part took about 4 weeks to come in. I was originally going to leave the car at the dealer but when Addib heard the part was on backorder he suggested that I take the car until the part came in. This visit was to get the part installed. I dropped the car off the night before and Addib let me know that it would be ready the next day. He continued to communicate and I was able to pick the car up by lunch. All went well so I was happy. My only suggestion on improvements would be in terms of some kind of automated way of letting customers know when parts come in so I would not have to keep calling to check on the status of the part More

Great service. Very helpful personnel. Over all a great experience. All personnel were very courteous and helpful. The car wash was an added bonus. Addib was helpful and knowledgeable. Tha Over all a great experience. All personnel were very courteous and helpful. The car wash was an added bonus. Addib was helpful and knowledgeable. Thanks. More

Great service! Great service, short wait, helpful staff, nice facilities, work done as expected, courtesy wehicle or a ride offered. Awesome all around. Will come ag Great service, short wait, helpful staff, nice facilities, work done as expected, courtesy wehicle or a ride offered. Awesome all around. Will come again and recommend! More

Repair work on my vehicle Matt was awesome to work with. His advice on going through insurance on my damaged vehicle and communicating clearly on the status of the vehicle duri Matt was awesome to work with. His advice on going through insurance on my damaged vehicle and communicating clearly on the status of the vehicle during its repair was very helpful! More