Audi Palo Alto

Relative Good car buying experience. Car purchase experience was very good. Technology overview and car setup is lacking and needs some improvement. Directions of What needs to be done i Car purchase experience was very good. Technology overview and car setup is lacking and needs some improvement. Directions of What needs to be done is also not clear. More

Fast service turnaround Sergio was quick to process but not impatient. When the service was finished, a thorough explanation was offered. Would go back and would also recom Sergio was quick to process but not impatient. When the service was finished, a thorough explanation was offered. Would go back and would also recommend to others. More

Nice helpful customer service for a recall appt. Big improvement over the old method of check-in. Nice waiting area and good updates on wait time. Complimentary car wash. Good explanation of servic Big improvement over the old method of check-in. Nice waiting area and good updates on wait time. Complimentary car wash. Good explanation of service sheet. More

Worst service experience ever I dropped in my car for 25K service and other than usual stuff that is performed, I asked for 3 things: 1) Get my wiper blade fixed 2) Get my wise I dropped in my car for 25K service and other than usual stuff that is performed, I asked for 3 things: 1) Get my wiper blade fixed 2) Get my wiser clip fixed 3) Recall fix (they ran out of the recall kits) Upon my arrival, i was told about all good things they did on my car and I drive away only to realize that none of the requests were fixed. On top of that, the display brightness settings were altered (this later got fixed on its own). I take a day off to get my car serviced but now I have to go back again to get the things fixed which should have been done already. This is my first time at Audi Palo Alto and I am quite sure that this was my last too. More

Very professional and patient Masood is easy to work with. That’s why I followed him from dealership to dealership. I always have the best experience buying a car from him. Masood is easy to work with. That’s why I followed him from dealership to dealership. I always have the best experience buying a car from him. More

Part not in stock my service person was awesome. he was very helpful & very friendly. however, i was really disappointed when i was told that, even though i had ma my service person was awesome. he was very helpful & very friendly. however, i was really disappointed when i was told that, even though i had made an appointment, the service department ran out of the part i needed. i was told that i could have my car serviced the same day in about 60 minutes time. as it turns out, i had to leave my car overnight which was not very convenient for me. More

Fast, easy, great service Came in for my 35k service for my Q3, was smooth getting in and out, they even gave complementary Lyft service out of and back to the service center. Came in for my 35k service for my Q3, was smooth getting in and out, they even gave complementary Lyft service out of and back to the service center. Friendly staff, work was completed in under two hours and I had my car back the same day. More

Very Pleased Luan was extremely helpful during the entire process. He understood what I was looking for, and went the extra mile when helping me find the car I wan Luan was extremely helpful during the entire process. He understood what I was looking for, and went the extra mile when helping me find the car I wanted. More

Friendly, efficient, straight forward, hard working Came in on Sunday afternoon. Within few hours had deal done, including squeezing some work in between. Professional. Stayed after hours to finish pape Came in on Sunday afternoon. Within few hours had deal done, including squeezing some work in between. Professional. Stayed after hours to finish paperwork in order to accommodate some of my work commitments More

Good buying Experience I went to the dealership and Larry helped me find a new A4 according to my preferences. He was helpful and got me a good deal on the car too. Everyone I went to the dealership and Larry helped me find a new A4 according to my preferences. He was helpful and got me a good deal on the car too. Everyone in the dealership were professional and friendly too. I’ve visited other showrooms like Mercedez and BMW and this Audi dealership is by far the best to talk to and they put you to ease. Finally I stepped out with a great car and an amazing experience. More