Audi Palo Alto

Part not in stock my service person was awesome. he was very helpful & very friendly. however, i was really disappointed when i was told that, even though i had ma my service person was awesome. he was very helpful & very friendly. however, i was really disappointed when i was told that, even though i had made an appointment, the service department ran out of the part i needed. i was told that i could have my car serviced the same day in about 60 minutes time. as it turns out, i had to leave my car overnight which was not very convenient for me. More

Fast, easy, great service Came in for my 35k service for my Q3, was smooth getting in and out, they even gave complementary Lyft service out of and back to the service center. Came in for my 35k service for my Q3, was smooth getting in and out, they even gave complementary Lyft service out of and back to the service center. Friendly staff, work was completed in under two hours and I had my car back the same day. More

Very Pleased Luan was extremely helpful during the entire process. He understood what I was looking for, and went the extra mile when helping me find the car I wan Luan was extremely helpful during the entire process. He understood what I was looking for, and went the extra mile when helping me find the car I wanted. More

Friendly, efficient, straight forward, hard working Came in on Sunday afternoon. Within few hours had deal done, including squeezing some work in between. Professional. Stayed after hours to finish pape Came in on Sunday afternoon. Within few hours had deal done, including squeezing some work in between. Professional. Stayed after hours to finish paperwork in order to accommodate some of my work commitments More

Good buying Experience I went to the dealership and Larry helped me find a new A4 according to my preferences. He was helpful and got me a good deal on the car too. Everyone I went to the dealership and Larry helped me find a new A4 according to my preferences. He was helpful and got me a good deal on the car too. Everyone in the dealership were professional and friendly too. I’ve visited other showrooms like Mercedez and BMW and this Audi dealership is by far the best to talk to and they put you to ease. Finally I stepped out with a great car and an amazing experience. More

Great customer service I was able to get a simple service for my audi completed with no frills or hassle. Simple and quick scheduling, assistance in the service choices, and I was able to get a simple service for my audi completed with no frills or hassle. Simple and quick scheduling, assistance in the service choices, and quick turnaround. More

Very goof They stayed late to help me, very thorough and nice through the whole process. Sandy helped me earlier in the week by sending me photos of the Audi’ They stayed late to help me, very thorough and nice through the whole process. Sandy helped me earlier in the week by sending me photos of the Audi’s that were on display. She was very helpful and so was Ludmila. More

Great Service Hamid Tabrizii provided us with great service from the moment we spoke on the phone. I called him up, stopped by, and we test drove the Audi S5 Sportb Hamid Tabrizii provided us with great service from the moment we spoke on the phone. I called him up, stopped by, and we test drove the Audi S5 Sportback and he was able to provide us with a lot of great information about the car. We also had great negotiations and he worked hard for us, going back and forth to the finance department till we had a price we could agree on. He was motivated to sell us the car and made sure we did not have to go back to San Jose dealership to buy it. And the lady who helped us with financing and lease agreement was also helpful and provided us with a great customer experience throughout the tedious process of signing tons of paperwork. Thank you Audi Palo Alto! More

Service Matthew provided great customer service. Rental department was good as well. Overall service met expectations, however, I felt the price was too h Matthew provided great customer service. Rental department was good as well. Overall service met expectations, however, I felt the price was too high for a 60k service however that is not the service teams fault. More

Professional and courteous Everyone at the dealership, especially Service Advisor John, was very friendly and helpful. The reason for the rating is they lost the key to my car. Everyone at the dealership, especially Service Advisor John, was very friendly and helpful. The reason for the rating is they lost the key to my car. A new one has been ordered and I'm now waiting for it to come in. Very annoying. More