Audi Palo Alto

Excellent service I will remain faithful to Audi thanks to Sergio’s excellent customer service. He naturally connects with people and is an asset to your service team. I will remain faithful to Audi thanks to Sergio’s excellent customer service. He naturally connects with people and is an asset to your service team. Front desk support staff and loaner lady were also superb. Thank you all. More

good experience buying used Bought a used honda accord. Friendly staff and a good price. I would reccomend buying a used car from here if you want to get in and out super quick Bought a used honda accord. Friendly staff and a good price. I would reccomend buying a used car from here if you want to get in and out super quick More

Lux Care Service Brought car in to have a coating put on to make sure that the paint does not get stained or damages by the elements. The service department did a gre Brought car in to have a coating put on to make sure that the paint does not get stained or damages by the elements. The service department did a great job and the turn around time was quick, about a day. They were very efficient and friendly from the time I dropped the car off to the time I picked it up. More

Quick and friendly service Sergio was very friendly and efficient. The service center is very good when you come in with a problem. Scheduling ahead of time is the problem alway Sergio was very friendly and efficient. The service center is very good when you come in with a problem. Scheduling ahead of time is the problem always as there are not enough spots. More

Fast and easy They care of all my issues and finished ahead of the promised time. No complaints. They have a nice comfortable waiting area and plenty of loaner cars They care of all my issues and finished ahead of the promised time. No complaints. They have a nice comfortable waiting area and plenty of loaner cars as well. More

Amazing They are very polite and friendly. He answered all my questions with patiently and appropriately. Provided loaner car until I returned to them. I reco They are very polite and friendly. He answered all my questions with patiently and appropriately. Provided loaner car until I returned to them. I recommend you to go for servicing. More

Sales member Michael Low Michael Low was professional and courteous during the process of trading my 2015 q5 for 2018 q5. His customer service was excellent . He replied and Michael Low was professional and courteous during the process of trading my 2015 q5 for 2018 q5. His customer service was excellent . He replied and returned all my calls/texts in a timely manner. More

Great service Very much appreciated courtesy and w timely updates on progress if my car’s orogress. Matt was helpful and welcoming. Waiting area was very clean and Very much appreciated courtesy and w timely updates on progress if my car’s orogress. Matt was helpful and welcoming. Waiting area was very clean and pleasant More

No Hassle, Low Pressure, Good Cust Service, Great followup This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to purchase that day, and he promptly emailed us all the information on various options that we had asked for. Went last week again to see whether they had any good deals available. Luan had to leave, so he handed us over to Paola. Paola quickly zeroed in on the best possible Q5 that met and exceeded our requirements. It took us a while to negotiate as we were open to various financing and purchasing options. However, in the end, Paola could meet our reservation price that matched a great deal for a comparable car with all the features on Truecar. Overall, we though Paola did a great job given that it was her first ever sale (we came to know about it later on). Gino (Finance) initially provided us a very high rate for the upfront payment for service and the extended warranty, but then lowered the rates significantly that we found to be affordable. Our conversation with Gino was friendly, and we were overall happy that we got a good deal at a reasonable price. Paola followed up last weekend and arranged for us to have a tutorial with Javier. Javier was very cooperative and thorough when he walked me through all the basic and advanced features of the Q5. I learned quite a bit about how to operate multiple features of Q5 within 30 min or so. I have no hesitation whatsoever in recommending Audi Palo Alto dealership. I hope their service center is as good as the dealership. More

Great experience Matthew in the service department is a pleasure to work with. He accomodated a same day request to service my car and made sure the work was completed Matthew in the service department is a pleasure to work with. He accomodated a same day request to service my car and made sure the work was completed in a timely manner despite a walk in appointment. More