Audi Palo Alto

No Hassle, Low Pressure, Good Cust Service, Great followup This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to purchase that day, and he promptly emailed us all the information on various options that we had asked for. Went last week again to see whether they had any good deals available. Luan had to leave, so he handed us over to Paola. Paola quickly zeroed in on the best possible Q5 that met and exceeded our requirements. It took us a while to negotiate as we were open to various financing and purchasing options. However, in the end, Paola could meet our reservation price that matched a great deal for a comparable car with all the features on Truecar. Overall, we though Paola did a great job given that it was her first ever sale (we came to know about it later on). Gino (Finance) initially provided us a very high rate for the upfront payment for service and the extended warranty, but then lowered the rates significantly that we found to be affordable. Our conversation with Gino was friendly, and we were overall happy that we got a good deal at a reasonable price. Paola followed up last weekend and arranged for us to have a tutorial with Javier. Javier was very cooperative and thorough when he walked me through all the basic and advanced features of the Q5. I learned quite a bit about how to operate multiple features of Q5 within 30 min or so. I have no hesitation whatsoever in recommending Audi Palo Alto dealership. I hope their service center is as good as the dealership. More

Great experience Matthew in the service department is a pleasure to work with. He accomodated a same day request to service my car and made sure the work was completed Matthew in the service department is a pleasure to work with. He accomodated a same day request to service my car and made sure the work was completed in a timely manner despite a walk in appointment. More

I was well taken care of at this dealership! My service advisor gave me great communication with timely updates. Addib offered me a super quick drop off process, free loaner, and created a cost e My service advisor gave me great communication with timely updates. Addib offered me a super quick drop off process, free loaner, and created a cost efficient service package. More

35k service The car wasn't washed or vaccumed after it spent 2 weeks at the dealership. The car service was good though. Overall ok-ish experience. The car wasn't washed or vaccumed after it spent 2 weeks at the dealership. The car service was good though. Overall ok-ish experience. More

35 k service Was kept up to date on status in a timely basis. Easy check in fast getting loaner. Easy pickup of vehicle. Would recommend to others Was kept up to date on status in a timely basis. Easy check in fast getting loaner. Easy pickup of vehicle. Would recommend to others More

Outstanding Service It was my first time visiting this Audi Service Center. I was greeted promptly by the service team and introduced to Matt, the service advisor. He w It was my first time visiting this Audi Service Center. I was greeted promptly by the service team and introduced to Matt, the service advisor. He was awesome even offering to pay for an Uber as I waited on my brother to pick me up. Highly recommend Audi of Palo Alto and Matt. More

Audi Service I brought my A4 for a 20000 mile service and a as very impressed by the excellent customer service at Palo Alto Audi. They have certainly improved th I brought my A4 for a 20000 mile service and a as very impressed by the excellent customer service at Palo Alto Audi. They have certainly improved their service department tremendously in recent y are. More

Bought used car The service dept was closed on Labor Day and I had to come back for some parts on a different day. They were efficient and had great communication. I The service dept was closed on Labor Day and I had to come back for some parts on a different day. They were efficient and had great communication. I will be back for all my services! More

David and drew are amazing This is my first Audi car and it was an amazing experience the best service I’ve ever had from any other dealerships Drew and David amazing and made This is my first Audi car and it was an amazing experience the best service I’ve ever had from any other dealerships Drew and David amazing and made sure I was happy and that I knew all the technology and everything about the car before I drove it off the lot. Also I get follow ups phone calls to make sure that I am happy with my new S5 and if they could help me with any questions. This is amayzing. I would definitely recommend this dealership. More

Awesome service Matt was great thank you everyone who helped. Running great after service. I love the new team and atmosphere. Much different then it used to be. Matt was great thank you everyone who helped. Running great after service. I love the new team and atmosphere. Much different then it used to be. More