Audi Palo Alto

Had car for 3 weeks still not fixed Customer service is unthorough and paid no attention to detail. I was told 3 times that my car was finished only to arrive and find it in pieces. Not Customer service is unthorough and paid no attention to detail. I was told 3 times that my car was finished only to arrive and find it in pieces. Not to mention they couldn’t find my car/key the second time. They wasted hours of my time by not checking on the car first. After having my car for 3 weeks the metal trim on speaker in the door is still not fixed and they have yet to call back (2 weeks after picking my car up) to tell me the correct part is finally in. While I was refunded the price of my detailing the quality of customer service provided from start to finish was terrible. I will not be taking my car back to this dealer for any future servicing. More

Quick, efficient, and responsive I very much appreciate the prompt and efficient service. The paperwork was completely quickly and I received my loaner car in just a few minutes. Ad I very much appreciate the prompt and efficient service. The paperwork was completely quickly and I received my loaner car in just a few minutes. Addib also answered my questions and gave me recommendations by responding to my messaging inquiries I sent him after I had left the dealership. My car was serviced and I was notified of the completion in a very timely manner. More

Tire repair I sent my car to Audi on Friday and I was told it got fixed that afternoon. I picked up my car on Saturday. It was efficient. I sent my car to Audi on Friday and I was told it got fixed that afternoon. I picked up my car on Saturday. It was efficient. More

Very professional Audi of Palo Alto provides professional staff and service. Way better than Audi of an undisclosed location in the South Bay (they didn’t even wash my Audi of Palo Alto provides professional staff and service. Way better than Audi of an undisclosed location in the South Bay (they didn’t even wash my car or offer me any snacks) More

45K service John was super helpful. Great service all around and quIck turnaround. Would definitely recommend others to utilize Audi Palo Alto. Loaner has alwa John was super helpful. Great service all around and quIck turnaround. Would definitely recommend others to utilize Audi Palo Alto. Loaner has always been available too More

Really sweet Went in and loved the people working there. So friendly and sweet. They were Laurier with me while I found my insurance card and also when my baby was Went in and loved the people working there. So friendly and sweet. They were Laurier with me while I found my insurance card and also when my baby was screaming. More

Great service experience Really appreciated being kept informed about how long the service would take. Addib was very friendly and even remembered me from months ago. Thank Really appreciated being kept informed about how long the service would take. Addib was very friendly and even remembered me from months ago. Thank you! More

Excellent service by Drew I bought 2018 Audi a4 mobility vehicle. It was certified by Drew which is a very good thing since I got the warranty extended. Drew explained about th I bought 2018 Audi a4 mobility vehicle. It was certified by Drew which is a very good thing since I got the warranty extended. Drew explained about the car features very well and he gave good amount of time to us and explained very well. More

A3 etron lease Radek Kubiak helped us through the lease process of our A3 etron, and we highly recommend his professionalism, courtesy and efficiency. It is not Radek Kubiak helped us through the lease process of our A3 etron, and we highly recommend his professionalism, courtesy and efficiency. It is not an uncommon tactics for a dealership to get you in the door first and later fleece you one way or another. Not so with Audi Palo Alto. We agreed to a deal on the phone at 3pm, and drove off with our new car at 7 pm with both parties smiling. Effortless car shopping experience as it ought to be. More

Excellent service Andy and Gino- employees at Audi Palo Alto are friendly,knowledgeable,,excellent customer services. Gino was very patient when we were singing the pap Andy and Gino- employees at Audi Palo Alto are friendly,knowledgeable,,excellent customer services. Gino was very patient when we were singing the paperwork since we had two toddlers with us. Thank you More