Audi Palo Alto

My new 2018 A4 tire pressure light problem quickly resolved! I drove into Audi Palo Alto's service center after multiple unsuccessful tries to get my tire pressure light to go dim. Paul came out to my car, show I drove into Audi Palo Alto's service center after multiple unsuccessful tries to get my tire pressure light to go dim. Paul came out to my car, showed me how to store my current tire pressure numbers in my MMI, and voila! He was so kind, and to be honest I felt a bit inept considering that I spent my career working on computer systems. That was my fastest-ever car problem resolution! That being said, it probably would have been good to read the manual.... rather than continuing to try to get the optimal 35# tire pressure in all 4 of my tires. Lesson learned! Thanks, Paul More

Howard Curry is great. Finance Dept, not so much. Thoroughly enjoyed working with Howard to buy a 2016 SQ5. When I was handed off to finance, I expected it to be easy since I was paying cash. Then I w Thoroughly enjoyed working with Howard to buy a 2016 SQ5. When I was handed off to finance, I expected it to be easy since I was paying cash. Then I was offered all the various extended warranty, maintenance packages, etc. I’ve bought cars before, and expected this. The problem is I said I would “think about” the 3 for 1 Plan (something like that) and the lady went ahead and signed me up for it, saying, “it’s easy to change it if you change your mind.” When I called to say I would pick up my car early, I made sure to ask them to tell finance I did NOT want the 3 for 1. The lady called me back flustered saying things were too busy that day and i needed to come another time or I’d have to wait. I told her I was already on my way and had an hour left on my drive. She relaxed and said she’d been told I would be there in 15 minutes. When I got here she was visibly harried and her warmth from our prior meeting was gone. The front desk and others helped, and I left happily with my car. I had to follow up with an email 2 days later and request my revised paperwork. I received it in an email that had no greeting or signature, just the attachment. Not exactly what i’d call polite. More

Nice dealer. Nice dealer in Bay area, very smooth communication with phone and email, very fast trade with no hassel. Definitely recommend to buy new car here. Nice dealer in Bay area, very smooth communication with phone and email, very fast trade with no hassel. Definitely recommend to buy new car here. More

1st Year Service The service provided was great. The people were friendly, helpful and professional. All of the work was completed early and the car was pristine when The service provided was great. The people were friendly, helpful and professional. All of the work was completed early and the car was pristine when I picked it up. More

Awesome experience I recently bought a Q5 at Audi Palo Alto and couldn’t be happier with my experience. Luan was very knowledgeable and answered all of my questions. Ja I recently bought a Q5 at Audi Palo Alto and couldn’t be happier with my experience. Luan was very knowledgeable and answered all of my questions. Javier did a thorough job of walking me through all of the features in the car. Fahad was very efficient and my financing and paperwork done really fast. Overall a great experience. More

Audi Palo Alto Tony provided excellent information and was very helpful. Other staff were great as well. We plan to have all of our service done here as well. Tony provided excellent information and was very helpful. Other staff were great as well. We plan to have all of our service done here as well. More

Great customer service David Young provided great customer service. Listened to your needs and wants and throughly explained all the features of my new A3 e-tron hybrid! David Young provided great customer service. Listened to your needs and wants and throughly explained all the features of my new A3 e-tron hybrid! More

Excellent Great service. I was very pleased with Matt my service guy. He was very friendly and on point. Therefore, I will definitely go see him and recommend h Great service. I was very pleased with Matt my service guy. He was very friendly and on point. Therefore, I will definitely go see him and recommend him for others. More

Recall Everything about the transaction was easy and efficient. From booking the appointment, dealing with the service team, getting courtesy car and pick up Everything about the transaction was easy and efficient. From booking the appointment, dealing with the service team, getting courtesy car and pick up of my car. More

Outstanding because of the service of Michael Low Your salesman, Michael Low made our experience very personal. He treated us as if we were the most important client in your dealership, gave us great Your salesman, Michael Low made our experience very personal. He treated us as if we were the most important client in your dealership, gave us great advice on the options we could choose in the Q5 we were looking to buy., was patient with are indecisiveness on what we wanted and over did a fantastic job with us More