Audi Palo Alto

Exceptional service Andy and Alfred deserve a 10 Knowledgable friendly and courteous The showroom was well displayed and clean Gino was very helpful and not aggressive Andy and Alfred deserve a 10 Knowledgable friendly and courteous The showroom was well displayed and clean Gino was very helpful and not aggressive with his suggestions More

Excellent John in service is top notch advisor. I would not expect less from Audi or another professional dealership Drew in sales also top notch customer servi John in service is top notch advisor. I would not expect less from Audi or another professional dealership Drew in sales also top notch customer service. Again Fahad another professional 100 percent. A valuable group of professionals thank you More

Audi Palo Alto The whole process of purchasing my Q5 was pleasant, efficient and very professional. My salesman, Luan, was terrific before, during and following the The whole process of purchasing my Q5 was pleasant, efficient and very professional. My salesman, Luan, was terrific before, during and following the transaction. His brother, Do, did a nice job following up in Luan’s absence. More

Flawless transaction Overall, purchasing my A4 at Audi Palo Alto Was a very pleasant experience. I would recommend the dealership to everybody considering an Audi as their Overall, purchasing my A4 at Audi Palo Alto Was a very pleasant experience. I would recommend the dealership to everybody considering an Audi as their next car. Andy, Luan, Do and the team were professional, knowledgeable and offered us a fair deal. We got a great car and a positive car buying experience. More

Great service Tony was fantastic and friendly. Got the Audi what I wanted. No pressure or hassle. The price is right. Great way to buy a car. Tony was fantastic and friendly. Got the Audi what I wanted. No pressure or hassle. The price is right. Great way to buy a car. More

Professional and knowledegable Everything went smoothly, I couldn't ask for a better experience. They found just the right car I wanted and clearly answered all my questions. Everything went smoothly, I couldn't ask for a better experience. They found just the right car I wanted and clearly answered all my questions. More

Servicing Audi Q5 Service was convenient and simple. Well planned out. It was fast and simple. Service was friendly and clear. I thought the overall experience very ple Service was convenient and simple. Well planned out. It was fast and simple. Service was friendly and clear. I thought the overall experience very pleasant. More

My service was for 35K & Emission Recall-Overall Good Experi Service Advisor John Su was very helpful & attentive. My only complaint was trying to make my appt. Absolutely frustrating trying to get a human to Service Advisor John Su was very helpful & attentive. My only complaint was trying to make my appt. Absolutely frustrating trying to get a human to talk to. More

Great people, slow process Sergio was fantastic, but it took 40 minutes to drop off the car and 20 minutes to pick it up. Not his fault, they need to make some process changes o Sergio was fantastic, but it took 40 minutes to drop off the car and 20 minutes to pick it up. Not his fault, they need to make some process changes or add staff. More

Excellent service Both the car drop off and pick up were very fast, I was taken immediately both times (my appointment was at 1:00 pm, I suspect they are much busier in Both the car drop off and pick up were very fast, I was taken immediately both times (my appointment was at 1:00 pm, I suspect they are much busier in the morning). I had a loaner to carry me over to the next day. I liked that they used a tablet to take photos of my car upon drop off so that if there were any damage in the shop there would be no question of the condition before drop off as can happen with just marking a sheet. My service advisor was very patient listening to my concerns at drop off. One item I asked was if one item in the car needed service, to call me about another related item. I was pretty shocked to receive a text message with a photo of the second item showing it did not need to be replaced - I thought I'd just get a call. Besides a 20K service, I had an alignment done. I was a little wary because I've had to return cars for reworking alignments at BMW and Acura dealers, but I was pleasantly surprised they did an excellent alignment, especially centering the steering wheel. Overall, a really great experience. More