Audi Palo Alto

Great Audi service Love the new online booking service and the pdf mechanics report. Really first rate service. Addib was great and really courteous and helpful. No hesi Love the new online booking service and the pdf mechanics report. Really first rate service. Addib was great and really courteous and helpful. No hesitation in recommending More

Helpful in selecting car I initially wasn’t sure which model I wanted so the salesman showed us several and we decided on the Q3. He searched all over the state to get us the I initially wasn’t sure which model I wanted so the salesman showed us several and we decided on the Q3. He searched all over the state to get us the car with the features we wanted. He was not high pressure and was quite friendly. More

John...........was very attentive and professional I was very impressed. I have been dealing w/ Audi Palo Alto for 34 years and have always been extremely happy with both sales and service............ I was very impressed. I have been dealing w/ Audi Palo Alto for 34 years and have always been extremely happy with both sales and service............M More

Feel like I was robbed Worst service experience ever. The check engine light lit up, so took my RS4 in to have it diagnosed. $5000 later, the warning light is still on and 5 Worst service experience ever. The check engine light lit up, so took my RS4 in to have it diagnosed. $5000 later, the warning light is still on and 50 miles were mysteriously put on the odometer. The mechanics at Audi Palo Alto are either corrupt or hopelessly incompetent- instead of figuring out the problem, they instead wanted >$10,000 to replace various engine components (and probably still would not have fixed the issue) As a bonus, was treated like crap by the service rep Matt, who hounded me on the phone for my credit card number, despite not having sent me an invoice. I ended up taking my car to an independent mechanic, and they were able to diagnose the root cause. After reattaching a vacuum hose that had broken off, all the warning lights went away. More

Good service Nice and good service price look ok! But little faraway from my home ! Salesman very professional and nice job!also he still asks comments and help ca Nice and good service price look ok! But little faraway from my home ! Salesman very professional and nice job!also he still asks comments and help call him again.that’s important to us . Thanks More

Personal touch, professional and efficiently fast. Outstanding service that outperforms the vehicle brand. Staff is friendly with a personal touch. Attentive, listen, and efficiently fast. My best expe Outstanding service that outperforms the vehicle brand. Staff is friendly with a personal touch. Attentive, listen, and efficiently fast. My best experience over years dealing with dealers across many luxury vehicles. More

Great service experience @ Audi Palo Alto Addib is an exceptional employee - he made my visit an absolute pleasure. As soon as I arrived, I felt confident that my car was in good hands. Addib is an exceptional employee - he made my visit an absolute pleasure. As soon as I arrived, I felt confident that my car was in good hands. More

Maintainance service review Fast/responsive/friendly Sergio is very helpful and I got my car checked within a day. Totally out of expectation. Would recommend this dealership t Fast/responsive/friendly Sergio is very helpful and I got my car checked within a day. Totally out of expectation. Would recommend this dealership to my friends or coworkers More

Really easy Surprisingly easy to get an appt. Great customer service and very friendly. Loaner car was quick. And this was for free second air bag recall. Surprisingly easy to get an appt. Great customer service and very friendly. Loaner car was quick. And this was for free second air bag recall. More

great service! Mila is very professional and friendly person, I came back to Audi Palo Alto to buy a new car because of her.(she helped me with the previous Q5) Mila is very professional and friendly person, I came back to Audi Palo Alto to buy a new car because of her.(she helped me with the previous Q5) More