Audi Palo Alto

My service was for 35K & Emission Recall-Overall Good Experi Service Advisor John Su was very helpful & attentive. My only complaint was trying to make my appt. Absolutely frustrating trying to get a human to Service Advisor John Su was very helpful & attentive. My only complaint was trying to make my appt. Absolutely frustrating trying to get a human to talk to. More

Great people, slow process Sergio was fantastic, but it took 40 minutes to drop off the car and 20 minutes to pick it up. Not his fault, they need to make some process changes o Sergio was fantastic, but it took 40 minutes to drop off the car and 20 minutes to pick it up. Not his fault, they need to make some process changes or add staff. More

Excellent service Both the car drop off and pick up were very fast, I was taken immediately both times (my appointment was at 1:00 pm, I suspect they are much busier in Both the car drop off and pick up were very fast, I was taken immediately both times (my appointment was at 1:00 pm, I suspect they are much busier in the morning). I had a loaner to carry me over to the next day. I liked that they used a tablet to take photos of my car upon drop off so that if there were any damage in the shop there would be no question of the condition before drop off as can happen with just marking a sheet. My service advisor was very patient listening to my concerns at drop off. One item I asked was if one item in the car needed service, to call me about another related item. I was pretty shocked to receive a text message with a photo of the second item showing it did not need to be replaced - I thought I'd just get a call. Besides a 20K service, I had an alignment done. I was a little wary because I've had to return cars for reworking alignments at BMW and Acura dealers, but I was pleasantly surprised they did an excellent alignment, especially centering the steering wheel. Overall, a really great experience. More

Great Audi service Love the new online booking service and the pdf mechanics report. Really first rate service. Addib was great and really courteous and helpful. No hesi Love the new online booking service and the pdf mechanics report. Really first rate service. Addib was great and really courteous and helpful. No hesitation in recommending More

Helpful in selecting car I initially wasn’t sure which model I wanted so the salesman showed us several and we decided on the Q3. He searched all over the state to get us the I initially wasn’t sure which model I wanted so the salesman showed us several and we decided on the Q3. He searched all over the state to get us the car with the features we wanted. He was not high pressure and was quite friendly. More

John...........was very attentive and professional I was very impressed. I have been dealing w/ Audi Palo Alto for 34 years and have always been extremely happy with both sales and service............ I was very impressed. I have been dealing w/ Audi Palo Alto for 34 years and have always been extremely happy with both sales and service............M More

Great service experience @ Audi Palo Alto Addib is an exceptional employee - he made my visit an absolute pleasure. As soon as I arrived, I felt confident that my car was in good hands. Addib is an exceptional employee - he made my visit an absolute pleasure. As soon as I arrived, I felt confident that my car was in good hands. More

Maintainance service review Fast/responsive/friendly Sergio is very helpful and I got my car checked within a day. Totally out of expectation. Would recommend this dealership t Fast/responsive/friendly Sergio is very helpful and I got my car checked within a day. Totally out of expectation. Would recommend this dealership to my friends or coworkers More

Really easy Surprisingly easy to get an appt. Great customer service and very friendly. Loaner car was quick. And this was for free second air bag recall. Surprisingly easy to get an appt. Great customer service and very friendly. Loaner car was quick. And this was for free second air bag recall. More

great service! Mila is very professional and friendly person, I came back to Audi Palo Alto to buy a new car because of her.(she helped me with the previous Q5) Mila is very professional and friendly person, I came back to Audi Palo Alto to buy a new car because of her.(she helped me with the previous Q5) More