Audi Palo Alto

Great service Everything was done quickly and simply and the car was ready the same day. They even cleaned it inside and out. Matthew went the extra mile to get me Everything was done quickly and simply and the car was ready the same day. They even cleaned it inside and out. Matthew went the extra mile to get me a loaner on a weekend when they were very busy. More

Worst possible experience with communication I went to this dealership to get two tires repaired on my Audi RS5. This dealership pays a company to answer all of their phone calls. So if you need I went to this dealership to get two tires repaired on my Audi RS5. This dealership pays a company to answer all of their phone calls. So if you need to get ahold of your service advisor for the status of your vehicle, parts, etc., forget about it. I left about 10 messages for Sergio with this company that apparently takes calls for Audi PA. I didn’t receive a single callback. I finally managed to get transferred to the Service Manager’s voicemail. The service manager called me back and we finally got the tires ordered. Since my tires needed to be special ordered, it was going to take a few days to get them. And since I was driving from Marin to get them installed, all I wanted to do was call my service advisor to see if they were indeed shipped before I drove two hours to get them installed. It took 4 days for me to verify that! So I made an appointment with Sergio for the following Wednesday in the afternoon. When I arrived at the dealership, Sergio was not there. John helped me out, but the price that was quoted to me over the phone was not the price given to me when I received the invoice. That’s because I was quoted a price over the phone for two tires, uninstalled! I felt bad for John for the sh*tstorm that ensued. He gave me as much of a discount as he could, which I appreciated very much, and was probably the only good thing that happened during this visit. But it was very hard to get and was still higher than the price quoted to me over the phone. Also, when they changed the tires on my RS5, they left a bunch of dirt and grease on my wheels. I didn’t say anything because I just wanted to get out of there. All of this could’ve been avoided by just letting me talk to my service advisor directly. More

Service experience was great It was very fast and easy experience. I was able to get a loaner during the service period and the vehicle looked in good condition. It was very fast and easy experience. I was able to get a loaner during the service period and the vehicle looked in good condition. More

Understaffed and overwhelmed Only one person was working the check in desk, and he was clearly overwhelmed by the situation. I heard him grumbling about the situation while he was Only one person was working the check in desk, and he was clearly overwhelmed by the situation. I heard him grumbling about the situation while he was checking in the person ahead of me and my car. His update calls frequently lacked sufficient detail, requiring follow up calls to understand the situation. Plus, he told me that I need new back tires due to low tread, but the inspection report doesn't reflect that information. Additionally, he repeated multiple times that they were open until 4 but to please try to get there earlier since he was trying to get out early. Finally, he said my car was ready, but my husband had to wait for 20+ minutes for it to be washed and brought around once he had checked out. Saturday service times are convenient but not for the hassle we had to deal with. More

good stuff extremely well run. The only issue I have is that it's hard to get an appointment sometimes. Probably because they are extremely well run. Matthe extremely well run. The only issue I have is that it's hard to get an appointment sometimes. Probably because they are extremely well run. Matthew More

My Audi Experience Your staff is top of the line. I was greeted with a friendly smile. Sergio, my service rep is a 10. Very very helpful. Ended up trading my car in for Your staff is top of the line. I was greeted with a friendly smile. Sergio, my service rep is a 10. Very very helpful. Ended up trading my car in for a newer one. More

It was a great experience I had an amazing experience at the Audi of Palo Alto. Everyone was super helpful and quite knowledgable. They called me a few days after I picked up t I had an amazing experience at the Audi of Palo Alto. Everyone was super helpful and quite knowledgable. They called me a few days after I picked up the car to ensure that I was satisfied. More

Good after some initial unhappiness Had appointment to meet Sergio who basically brushed me off and told me to wait outside in the lot where I stood around like an idiot and nobody came Had appointment to meet Sergio who basically brushed me off and told me to wait outside in the lot where I stood around like an idiot and nobody came to help me for 15-20 minutes, because they may have assumed I didn’t need help. John was the only one who came out and asked me if I was ok and then we got the process started for my car’s service. thru the process he made sure to constantly communicate completion times and pickup/dropoff arrangements. Car was ready ahead of schedule. Should have been assigned John from the beginning. Thanks John! More

Point accountability Alfred was impossible to reach and was supposed to mail documents to Audi Corporate and never did for three days. I repeatedly tried reaching him and Alfred was impossible to reach and was supposed to mail documents to Audi Corporate and never did for three days. I repeatedly tried reaching him and he was never available. More

I traded in two cars for one beautiful new one I didn't think that we could make this work, but Mila worked it out without it being painful. She helped make sure I got the deal and car I wanted. I didn't think that we could make this work, but Mila worked it out without it being painful. She helped make sure I got the deal and car I wanted. More