Audi Palo Alto

Great deal with no hassle Easiest car leasing experience I’ve ever had. No high pressure tactics from sales or finance, plus everyone was really friendly from start to finish. Easiest car leasing experience I’ve ever had. No high pressure tactics from sales or finance, plus everyone was really friendly from start to finish. More

Easiest purchase I had at a car dealership. I used a car pricing service and got several dealer quote's for a car with the options I wanted. Palo Alto Audi's Tony Oliva came in with the lowest p I used a car pricing service and got several dealer quote's for a car with the options I wanted. Palo Alto Audi's Tony Oliva came in with the lowest price and had a car coming in with the features I required. During this process I only dealt with Tony. When the car came in, Tony let me know that it was prep'ed and ready to go. All I needed to do was come in sign the paper work and get a demonstration of the car's features. I was at the dealership a little over an hour. More

Making my life easy! It really is nice to get my vehicle serviced hassle free. They make the entire experience stress free. Getting a loaner is easy. My car is always retu It really is nice to get my vehicle serviced hassle free. They make the entire experience stress free. Getting a loaner is easy. My car is always returned in lovely condition. More

Amazing experience I've been looking for months and nothing compares to the level of quality, transparency and efficiency of Hamid. He was very straightforward and didn' I've been looking for months and nothing compares to the level of quality, transparency and efficiency of Hamid. He was very straightforward and didn't give me the run around like all the other dealers did. He got me to where I needed to be and would highly recommend him to anyone who's looking to buy an Audi. More

Smooth and easy Matthew Ross and the rest of the staff were attentive, professional and made my first service comfortable. Your efforts were appreciated. Thank you so Matthew Ross and the rest of the staff were attentive, professional and made my first service comfortable. Your efforts were appreciated. Thank you so much. More

Great car and great service. Found the car of my dreams and drove all the way from Brentwood to pick it up. Our salesperson Bruce made it all super easy. Found the car of my dreams and drove all the way from Brentwood to pick it up. Our salesperson Bruce made it all super easy. More

Audi TTS replacement parts John Su is amazing! He made sure I was well informed of my cars status and if I had any questions or concerns he was always available. Took care of m John Su is amazing! He made sure I was well informed of my cars status and if I had any questions or concerns he was always available. Took care of my car and made sure everything was taken care of. I highly recommend Audi Palo Alto service department to service your car. A super great staff to work with! Always a loyal Audi owner Thank you Amber Davis More

Great service Everything was done quickly and simply and the car was ready the same day. They even cleaned it inside and out. Matthew went the extra mile to get me Everything was done quickly and simply and the car was ready the same day. They even cleaned it inside and out. Matthew went the extra mile to get me a loaner on a weekend when they were very busy. More

Worst possible experience with communication I went to this dealership to get two tires repaired on my Audi RS5. This dealership pays a company to answer all of their phone calls. So if you need I went to this dealership to get two tires repaired on my Audi RS5. This dealership pays a company to answer all of their phone calls. So if you need to get ahold of your service advisor for the status of your vehicle, parts, etc., forget about it. I left about 10 messages for Sergio with this company that apparently takes calls for Audi PA. I didn’t receive a single callback. I finally managed to get transferred to the Service Manager’s voicemail. The service manager called me back and we finally got the tires ordered. Since my tires needed to be special ordered, it was going to take a few days to get them. And since I was driving from Marin to get them installed, all I wanted to do was call my service advisor to see if they were indeed shipped before I drove two hours to get them installed. It took 4 days for me to verify that! So I made an appointment with Sergio for the following Wednesday in the afternoon. When I arrived at the dealership, Sergio was not there. John helped me out, but the price that was quoted to me over the phone was not the price given to me when I received the invoice. That’s because I was quoted a price over the phone for two tires, uninstalled! I felt bad for John for the sh*tstorm that ensued. He gave me as much of a discount as he could, which I appreciated very much, and was probably the only good thing that happened during this visit. But it was very hard to get and was still higher than the price quoted to me over the phone. Also, when they changed the tires on my RS5, they left a bunch of dirt and grease on my wheels. I didn’t say anything because I just wanted to get out of there. All of this could’ve been avoided by just letting me talk to my service advisor directly. More

Service experience was great It was very fast and easy experience. I was able to get a loaner during the service period and the vehicle looked in good condition. It was very fast and easy experience. I was able to get a loaner during the service period and the vehicle looked in good condition. More