Audi Palo Alto

Bad communication My engine light was on and my car was due for service. The service rep said he would check the engine light first then let me know what the problem w My engine light was on and my car was due for service. The service rep said he would check the engine light first then let me know what the problem was. He called me later that day and told me the repairs would cost more then my car was worth. I asked for a day to decide what to do. The next day he called to find out what I wanted to do and I told him I was going to come look at buying a new car after work that day. He said I had to return the loaner by the end of the day or he would charge me. I had to cancel a patient so I could make it to the dealership before they closed, but made it with 30 min to spare. As I pull up the service rep texts me saying he is leaving and his coworker will take care of me. I get to the dealership and go straight to the service desk to find out that my bill is $600+. It turns out after he did the diagnostic he went ahead and had the service done as well, on a car he recommended that I not keep. I questioned it and the new service rep was unaware of the situation (which I totally understand), so he called the original service rep. I ended up getting in the phone with him and he told me I was wrong, that I told him to do the service and that I needed to pay it but he would be right there. He never came back. All this was happening as I was trying to purchase a new car over in the sales department (an inherently stressful experience in itself). The second service rep handled it very well and I ended up not having to pay for the oil change done, but the way I was treated by the original service rep is not what I have previously experienced with Audi. He pressured me to return the loaner car and had services done on my car that made no sense or had authorization to do. I understand it was a miscommunication and everything was made right, but I didn’t appreciate being acused of lying or him never showing up to work it out. He left it in the hands of his coworker. I do want to say that his coworker, John, was exactly what I would expect from Audi. He made everything right and I will be willing to return to the service department because of him. More

Great new car buying experience Both Luan and Fahad were fantastic. Luan was great at finding out what i was looming for and knew the car I wanted before I knew it. Fahad was effici Both Luan and Fahad were fantastic. Luan was great at finding out what i was looming for and knew the car I wanted before I knew it. Fahad was efficient, explained things well and was very pleasant to chat with while purchasing the car. I felt like both were honest, open and direct, which made the experience much easier and enjoyable. I would gladly recommend both of them to anyone considering purchasing an Audi More

Great experience! People were great, especially Addib! Loaner car clean. No waiting for assistance. My car was ready earlier than promised and was washed. I did no People were great, especially Addib! Loaner car clean. No waiting for assistance. My car was ready earlier than promised and was washed. I did not have to wait long for it to be brought up. More

Terrific customer service From arrival to departure it was a fantastic experience. Andy, Gio and the full team were immensely accommodating and took the time to answer our qu From arrival to departure it was a fantastic experience. Andy, Gio and the full team were immensely accommodating and took the time to answer our questions. More

Great experience Radek was completely transparent and courteous . The entire process was friendly and no pressure. Everyone went out of their way to make us feel co Radek was completely transparent and courteous . The entire process was friendly and no pressure. Everyone went out of their way to make us feel comfortable. Especially as we were there with kids. More

Friendly It was a nice experience overall though it took a little bit more than expected to deliver my car. Worth the wait. Everyone at the dealership are frie It was a nice experience overall though it took a little bit more than expected to deliver my car. Worth the wait. Everyone at the dealership are friendly and easy to talk to and helped me with all my questions. More

Honest & professional Totally honest, transparent and professional. They told me exactly how much the service would cost and that’s exactly what it cost. It’s the first tim Totally honest, transparent and professional. They told me exactly how much the service would cost and that’s exactly what it cost. It’s the first time I’ve had a major service and have not been advised to replace parts. They didn’t pressure me and they explained everything. They went out of their way to be helpful. I’m really impressed and will go back. More

Audi Palo Alto Absolutely the very best service. Consistent in their customer service. Polite and engaging staff who take their work seriously and with a sense of hu Absolutely the very best service. Consistent in their customer service. Polite and engaging staff who take their work seriously and with a sense of humor . It’s always a pleasure to drop off my car . Always have loaners available and if I can’t retirn the loaner the same day it’s nver a big deal . Love the place . More

Great service experience On time, cordial, efficient, Did the work in quite a short time. Worked out better than expected. I would recommend this service center to others. On time, cordial, efficient, Did the work in quite a short time. Worked out better than expected. I would recommend this service center to others. More

Disappointed My car was not serviced up in my expectations I will be going to to another dealership in the future thank you thank you thank you My car was not serviced up in my expectations I will be going to to another dealership in the future thank you thank you thank you More