Audi Palo Alto

Smooth experience Matt was very flexible in helping me reschedule, and the entire process of drop-off, loaner and pick-up was very easy and extremely streamlined. Matt was very flexible in helping me reschedule, and the entire process of drop-off, loaner and pick-up was very easy and extremely streamlined. More

Excellent The service advisor was the best and great person who cared for his client’s Vehicle was fixed in a timely manner The dealership was clean and fri The service advisor was the best and great person who cared for his client’s Vehicle was fixed in a timely manner The dealership was clean and friendly More

Excellent and quick service The service was completed as promised. Complimentary car wash and interior detailed! Very professional and courteous, nice resting area! Will be back The service was completed as promised. Complimentary car wash and interior detailed! Very professional and courteous, nice resting area! Will be back for the next service! More

Great service and price Came in for a specific car. We ended up ordering one and they were very helpful on choosing options like wheel size. Great service and cars. Came in for a specific car. We ended up ordering one and they were very helpful on choosing options like wheel size. Great service and cars. More

Pleasant and pleasing I arrived early was treated courteously and efficiently. I was especially impressed by the professionality of the staff, welcoming and helpful. Our in I arrived early was treated courteously and efficiently. I was especially impressed by the professionality of the staff, welcoming and helpful. Our interactions were professional and friendly. Altogether it was a good experience. More

Best service experience ever! I had a small rattle in the dash of my A6. From start to finish, Audi Palo Alto did a great job in taking care of my problem, taking only 2 hours to t I had a small rattle in the dash of my A6. From start to finish, Audi Palo Alto did a great job in taking care of my problem, taking only 2 hours to troubleshoot and fix. More

Positive,Polite and Perfect This is my first time exprerience in Audi Palo Alto, i would’ve given 20 of out 10, Tony was a very nice to me. For the mean time, he explained every This is my first time exprerience in Audi Palo Alto, i would’ve given 20 of out 10, Tony was a very nice to me. For the mean time, he explained every details very clearly. As a customer, i didnt feel like im a customer. It felt like im his friend. Thank you so much for helping. Highly reccommended this guy. More

Professionalism exemplifieb Efficiant, finished ahead of schedule, all representatives were courteous, responsive to my requests, and very efficient. I did encounter a delay whe Efficiant, finished ahead of schedule, all representatives were courteous, responsive to my requests, and very efficient. I did encounter a delay when returning the vehicle when waiting for a representative. A nice touch would be to offer waiting in the customer service area and text when available. (you already have my phone number). I will be back for my next service. Brian More

Mediocre tire change service I took my Audi Q5 for a tire change. Nail on the left back side of my car. The service consultant recommend me to change both back tires since it migh I took my Audi Q5 for a tire change. Nail on the left back side of my car. The service consultant recommend me to change both back tires since it might be disalign with new wheels only on one side. After learning that I have a 5 year maintenance plan he change his mind and told me it’s only necessary just to change one side of the tire. One posirice note is they did wash my car without any charge. After they change my tire on my way back, My tire warning light pop up saying that the tire is loosing pressure. This is after I spend the whole day getting a tire change. I wouldn’t recommend Audi dealership, but if you don’t have any choice use them but be cautious about what they advise you. More

Radek was great! The process was pretty straightforward and it should be noted that one of the reasons I considered an Audi was due to the Costco connection. Radek wor The process was pretty straightforward and it should be noted that one of the reasons I considered an Audi was due to the Costco connection. Radek worked quickly and we are happy with the outcome. More