Audi Palo Alto

Quick and efficient service Service and communications about status were quivk and efficient. A bit disappointed about the $15 charge for a loaner car I drove less than 10 miles. Service and communications about status were quivk and efficient. A bit disappointed about the $15 charge for a loaner car I drove less than 10 miles. More

Professsional customer focused first service on my new Audi This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It’s importan This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It’s important to note that the visit was for a basic warranty maintenance check, so not challenging in terms of priblem solving, etc. I was impressed with the small customer focused touches that make a difference- such as offering bottled water and calling Uber’s for transportation during the service time The only area for improvement (I’d take off just 1/2 Star) is the return transportation. The service rep texted letting me know my car was ready and asking for my address to transport me back. I replied immediately, and advised that my phone was about to die, but heard nothing for 20 minutes so called my own Uber back. If this is the mechanism for customer transportation, the response should be timely. Otherwise everything was great! More

Friendly and helpful Addib was responsive through text and answered all ny questions with confidence. The service was quick and seamless. I would come again for service wi Addib was responsive through text and answered all ny questions with confidence. The service was quick and seamless. I would come again for service with audi. More

Car damaged while serviced Car got dammaged during service with pictures proof. Still no news from service manager after emailing and leaving voicemails. Service rep is aware a Car got dammaged during service with pictures proof. Still no news from service manager after emailing and leaving voicemails. Service rep is aware as he was with me at pickup. Very disappointing. More

Awesome Audi Dealership Everyone at this dealership works together as a team to make the experience as enjoyable as possible. I cannot say enough to relay my awe and gratefu Everyone at this dealership works together as a team to make the experience as enjoyable as possible. I cannot say enough to relay my awe and gratefulness for the way we moved through car test drives and financing in a fast and enjoyable manner. More

Happy New Car Owner I went in looking for 1 specific Audi and left with something a bit different. The entire experience was great. Larry and Tony was of great help and I I went in looking for 1 specific Audi and left with something a bit different. The entire experience was great. Larry and Tony was of great help and I’m glad I purchased from Audi Palo Alto. More

Great purchase and delivery experience! Had a great experience with Radek, Gino, and Anthony. Communications were honest and informative, and we had plenty of time to make the best vehicle d Had a great experience with Radek, Gino, and Anthony. Communications were honest and informative, and we had plenty of time to make the best vehicle decision. We feel we chose exactly the right car for us! More

Overall a good experience Staff was friendly. Service staff member has an interesting sense of humor. It took a bit getting used to and can come across as rude. In the past Staff was friendly. Service staff member has an interesting sense of humor. It took a bit getting used to and can come across as rude. In the past loaner cars have been filthy. This time around the car was very clean and it was a pleasant surprise! More

Another bad experience. Addib was my service rep. When I went To pick up my car I stood next to all the reps and no one even acknowledged me for 20 minutes. Which made me lat Addib was my service rep. When I went To pick up my car I stood next to all the reps and no one even acknowledged me for 20 minutes. Which made me late for work. One 5 second signature later and they pulled my car around. It was clearly marked on my receipt that it had been washed and vacuumed. It had NOT been. It was returned to me dirtier than when I left it covered in dust and fingerprints all over the windows. Tires still dirty. So my question is if they lie to me that my car was washed and clearly wansnt how do I know That ANY service was done on my vehicle. The truth is I dont And As someone who spent 60k+ at this dealership I would hope for a little more respect than that. I sent Multiple txts to Addib but he never responded. Terrible service. More

Insured tire replacement and wheel resurfacing Addib was friendly, helpful, and knowledgeable about the services we needed. He kept me updated frequently and set my expectations on timing and prici Addib was friendly, helpful, and knowledgeable about the services we needed. He kept me updated frequently and set my expectations on timing and pricing well. More