Audi Palo Alto

Attention to details Went in for scheduled maintenance on monday last week, and they found 2 issues that required immediate attentions. Decided to let them fix them and th Went in for scheduled maintenance on monday last week, and they found 2 issues that required immediate attentions. Decided to let them fix them and they indicated the car would be ready by Wednesday before I flew out the next day. Wednesday came and passed, and I didnt get a call from the dealership. It wasn't too much of a problem since they got me a loaner. They called on Thursday and missed me. I returned the loaner the following monday morning after coming back on Sunday night. I got my car back and noticed it wasn't washed. Not a big deal, but I have expected they would have paid more attention to details. Not a bad experience, but it's not quite there. More

Not bad. I was about 15 minutes late for appointment (appt 10:30). stated we would be reach around 2:30 to 3:00. Closer to 3. Had to get approval for a brac I was about 15 minutes late for appointment (appt 10:30). stated we would be reach around 2:30 to 3:00. Closer to 3. Had to get approval for a bracket that fell out of place for my back license plate. It was approved. A little after 3:30 my car was ready. I was told my license plate was fixed. I have two child seats in back. I wouldn't have mind if they didn't touch them but the cleaned under everything. The only problem I had to put my pads back (on back of front seats & under car seats) & put secure both car seats again. I was told the license plate was fixed. But it was not the put a new back plate in my truck. I wish they were more specific about their definition of "fixed" to manage expectations. Overall average visit. More

Most helpful Internet Sales Manger, took extra steps to help Hamid, Internet Sales Manager was wonderful great to work with; found me a replacement quickly when original deal went "south"; vehicle was sold durin Hamid, Internet Sales Manager was wonderful great to work with; found me a replacement quickly when original deal went "south"; vehicle was sold during his day off! Delivery was good but detailing missed some area and ended up going back 2nd time to pick up vehicle. Also, technician could have spent more time explaining "newer toys". Newer cars are loaded with digital gadgets and having some basic explanations make it easier to enjoy those features. More

Quick and efficient service Service and communications about status were quivk and efficient. A bit disappointed about the $15 charge for a loaner car I drove less than 10 miles. Service and communications about status were quivk and efficient. A bit disappointed about the $15 charge for a loaner car I drove less than 10 miles. More

Professsional customer focused first service on my new Audi This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It’s importan This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It’s important to note that the visit was for a basic warranty maintenance check, so not challenging in terms of priblem solving, etc. I was impressed with the small customer focused touches that make a difference- such as offering bottled water and calling Uber’s for transportation during the service time The only area for improvement (I’d take off just 1/2 Star) is the return transportation. The service rep texted letting me know my car was ready and asking for my address to transport me back. I replied immediately, and advised that my phone was about to die, but heard nothing for 20 minutes so called my own Uber back. If this is the mechanism for customer transportation, the response should be timely. Otherwise everything was great! More

Friendly and helpful Addib was responsive through text and answered all ny questions with confidence. The service was quick and seamless. I would come again for service wi Addib was responsive through text and answered all ny questions with confidence. The service was quick and seamless. I would come again for service with audi. More

Car damaged while serviced Car got dammaged during service with pictures proof. Still no news from service manager after emailing and leaving voicemails. Service rep is aware a Car got dammaged during service with pictures proof. Still no news from service manager after emailing and leaving voicemails. Service rep is aware as he was with me at pickup. Very disappointing. More

Awesome Audi Dealership Everyone at this dealership works together as a team to make the experience as enjoyable as possible. I cannot say enough to relay my awe and gratefu Everyone at this dealership works together as a team to make the experience as enjoyable as possible. I cannot say enough to relay my awe and gratefulness for the way we moved through car test drives and financing in a fast and enjoyable manner. More

Happy New Car Owner I went in looking for 1 specific Audi and left with something a bit different. The entire experience was great. Larry and Tony was of great help and I I went in looking for 1 specific Audi and left with something a bit different. The entire experience was great. Larry and Tony was of great help and I’m glad I purchased from Audi Palo Alto. More

Great purchase and delivery experience! Had a great experience with Radek, Gino, and Anthony. Communications were honest and informative, and we had plenty of time to make the best vehicle d Had a great experience with Radek, Gino, and Anthony. Communications were honest and informative, and we had plenty of time to make the best vehicle decision. We feel we chose exactly the right car for us! More