Audi Palo Alto

Overall a good experience Staff was friendly. Service staff member has an interesting sense of humor. It took a bit getting used to and can come across as rude. In the past Staff was friendly. Service staff member has an interesting sense of humor. It took a bit getting used to and can come across as rude. In the past loaner cars have been filthy. This time around the car was very clean and it was a pleasant surprise! More

Another bad experience. Addib was my service rep. When I went To pick up my car I stood next to all the reps and no one even acknowledged me for 20 minutes. Which made me lat Addib was my service rep. When I went To pick up my car I stood next to all the reps and no one even acknowledged me for 20 minutes. Which made me late for work. One 5 second signature later and they pulled my car around. It was clearly marked on my receipt that it had been washed and vacuumed. It had NOT been. It was returned to me dirtier than when I left it covered in dust and fingerprints all over the windows. Tires still dirty. So my question is if they lie to me that my car was washed and clearly wansnt how do I know That ANY service was done on my vehicle. The truth is I dont And As someone who spent 60k+ at this dealership I would hope for a little more respect than that. I sent Multiple txts to Addib but he never responded. Terrible service. More

Insured tire replacement and wheel resurfacing Addib was friendly, helpful, and knowledgeable about the services we needed. He kept me updated frequently and set my expectations on timing and prici Addib was friendly, helpful, and knowledgeable about the services we needed. He kept me updated frequently and set my expectations on timing and pricing well. More

Almost 4 hours to buy a cash-deal car We had picked out a car (an A8) and knew which one it was. After showing up at the dealership, we met our salesman and went for a test drive. That w We had picked out a car (an A8) and knew which one it was. After showing up at the dealership, we met our salesman and went for a test drive. That was fine, but once we got back and indicated that we were interested, we started getting inundated with paperwork to sign. I would estimate that we signed over 20 pages of disclaimers, disclosures, etc. It took over 3 hours to go thru the paperwork. Once they were finished with the salesman, we got sent to the finance guy (we were paying cash) where we spend another 30-40 min filling out even more forms. Finally, they told us our car was ready outside, and was fully gassed up and ready to go. We hopped in, got onto 101 south, and after about 3 miles, we got a low-fuel warning. We pulled over and got gas, and once we got home, we contacted Richard, the sales manager. who apologized and in the end, did compensate us for the fuel. We then noticed that our valet key was missing. We called the salesman, who promised to send it out "right away' We called again several days later when the key had not arrived. He promised to put the key in the mail, and we did receive it about 3 days later. All-in-all, I would not return to this dealership, as they really don't seem to have their act together. More

Quick and thorough service experience. I had an issue with my CPO Q7 two days after buying it and the service center promptly issued a brand new Q7 loaner and repaired the issue in about a I had an issue with my CPO Q7 two days after buying it and the service center promptly issued a brand new Q7 loaner and repaired the issue in about a day (dropped off, ready the next day). Victor was very helpful and went above and beyond with his service level. Hamid was responsive over email and it was nice to have a familiar face to make the transition from sales to service. More

Love my new Q7 Tony Oliva was honest, quick, knowledgeable and made buying a car a pleasure. Car was clean and full of gas. No back and forth on the pricing. We l Tony Oliva was honest, quick, knowledgeable and made buying a car a pleasure. Car was clean and full of gas. No back and forth on the pricing. We left feeling good. More

Wonderful experience My car was in good hands and returned to me in time as promised. No hidden fees or anything, and Matthew did a very good job taking care of the task. My car was in good hands and returned to me in time as promised. No hidden fees or anything, and Matthew did a very good job taking care of the task. More

Service, check engine I brought my A3 eTron in for regular service (25k miles) and to fix whatever was causing check engine light. I was informed that the issue was a full I brought my A3 eTron in for regular service (25k miles) and to fix whatever was causing check engine light. I was informed that the issue was a full charcoal filter in fuel system, caused by over-filling fuel tank. Audi USA was refusing to fix, saying it was user error. It took a little time, but Audi PA went to bat for me and got it fixed under warranty. More

So easy and accomodating John did a great job explaining what was going on and keeping me updated. He made it easy to switch over my cars (both needed a service). John did a great job explaining what was going on and keeping me updated. He made it easy to switch over my cars (both needed a service). More

Great service I had a great experience and Matthew was very helpful! The service addressed all issues with my car and the car is running very well. I had a great experience and Matthew was very helpful! The service addressed all issues with my car and the car is running very well. More