Audi Palo Alto

Software problem Had a problem with my sunroof not closing properly or opening properly. Call Audi and brought it in the next day. It turned out to be a software error Had a problem with my sunroof not closing properly or opening properly. Call Audi and brought it in the next day. It turned out to be a software error and new firmware was loaded. Roof works great. Glad they could get to it right away because I was on my way out of town for a month. Thanks! More

Bad experience got from this site 1. I got my service done at this dealer, service is done well, they gave recommendations, which is good. But after I return my loaner car, they charge 1. I got my service done at this dealer, service is done well, they gave recommendations, which is good. But after I return my loaner car, they charge me 6.9 gallon gas, I only drove 31 miles from their receipt. How it comes to around 7 gallon gas for Audi Q5, it’s not a tank. Not sure what’s going on there, but don’t fool the customer, if you fool once, you lost the customer 2. This time I ask to reprogramming my Ecu, and service man asked for three hour’s labor to do that, I happened to see their workingsheet, it only take 1.98 hours. This only minor negative impression. Due to the uncertainty of the estimated time, I can accept it though. More

Great customer service Great team and one of the best car buying experiences I have had. The team was knowledgeable, professional, efficient and made buying a car fun- from Great team and one of the best car buying experiences I have had. The team was knowledgeable, professional, efficient and made buying a car fun- from the test drive to the financing! More

Great Service My car was in good hands and returned to me in time as promised. No hidden fees or anything, and John did a very good job taking care of the task. My car was in good hands and returned to me in time as promised. No hidden fees or anything, and John did a very good job taking care of the task. More

Helpful, informative and no pressure Very easy shopping experience. I found two cars on line to test drive; scheduled an appointment and drove one home within three hours. Radek was ver Very easy shopping experience. I found two cars on line to test drive; scheduled an appointment and drove one home within three hours. Radek was very helpful, provided excellent information and instruction on the car's specs and technology. Was more about providing information than having to sale a car - very nice! Fahad helped with the financing, which we had to start after the normal close of business. He was also very helpful and crazy efficient, all while be a great conversationalist! Never had such an easy, non-salesy-pressure car buying experience. Great job guys -- thank you! Oh -- and love the car =) More

Fantastic smooth experience Had a great experience at this dealer. Saleswoman was straightforward and helpful. This was my best experience buying a car, by far. Fahad was also Had a great experience at this dealer. Saleswoman was straightforward and helpful. This was my best experience buying a car, by far. Fahad was also fantastic handling the paperwork and finance details. More

Great service . He helped me get my repair done quickly.it was done before the end of the day. He remembered me by my name. . He helped me get my repair done quickly.it was done before the end of the day. He remembered me by my name. More

Nice shopping experience Sales persons are friendly and very helpful. Negotiation process was enjoyable. The salesman was trying to help and not to be pushy. The document and Sales persons are friendly and very helpful. Negotiation process was enjoyable. The salesman was trying to help and not to be pushy. The document and delivery process were quick and effective. The overall experience was much better than what we had when we bought another car from BMW. More

Great dealership Big, glossy dealership that is still friendly and efficient. Everyone I worked with was quick and concise but approachable as well. Felt taken care of Big, glossy dealership that is still friendly and efficient. Everyone I worked with was quick and concise but approachable as well. Felt taken care of. More

Friendly & Efficient Service I had to take my car in for several recalls. The service department was accommodating, courteous and timely. I couldn’t have been more pleased with my I had to take my car in for several recalls. The service department was accommodating, courteous and timely. I couldn’t have been more pleased with my experience . More