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Audi Palo Alto
Palo Alto, CA
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,835 Reviews of Audi Palo Alto
July 25, 2018
Excellent customer service! Thank you for your excellent customer service, yet again! I really appreciate that you always have my car done on time (or early!) - so thank you! Thank you for your excellent customer service, yet again! I really appreciate that you always have my car done on time (or early!) - so thank you! More
by MIABANKS
Verified CustomerEmployees Worked With
Sergio Rizo
July 24, 2018
Great service Easy to schedule, took me right in time, had a courtesy vehicle ready for me and great lounge if you need to wait. Overall great experience. Easy to schedule, took me right in time, had a courtesy vehicle ready for me and great lounge if you need to wait. Overall great experience. More
by JAIMIE0
Employees Worked With
Matthew Rost
July 24, 2018
Recall on a new car. The recall was simple and done quickly (2 hours). It took some assertive negotiation to get this simple work done promptly, and after asking 3 diffe The recall was simple and done quickly (2 hours). It took some assertive negotiation to get this simple work done promptly, and after asking 3 different times How long will this take"I never got an answer. Therefore I could not decide to wait or take a loaner car. Since i made an appointment, it should be very possible to schedule this work against the real time clock and estimate my departure time. This was achieved, but with some effort and it should be normal practice. More
by Bruce
Employees Worked With
Sergio Rizo
July 24, 2018
Recent lease Masood was very nice, knowladage, professional and honest. I would highly recommend him if you are looking to buy/lease a new Audi. I am very happy Masood was very nice, knowladage, professional and honest. I would highly recommend him if you are looking to buy/lease a new Audi. I am very happy with the Audi Q3 that I purchased recently. More
by sanaz.ghaderiniri
Employees Worked With
Gino Maynetto, Masood Mir
July 24, 2018
40K servicing I had a great experience at PA Audi! Thank you to Matthew who made it all come together so well. And on a Saturday! 🤗. We’ll keep coming back. I had a great experience at PA Audi! Thank you to Matthew who made it all come together so well. And on a Saturday! 🤗. We’ll keep coming back. More
by Bear
Employees Worked With
Matthew Rost
July 24, 2018
Excellent service but: John was excellent to deal with. Kept apprised of progress and when service was done. Would have appreciated a car wash. I will recommend Audi Palo Al John was excellent to deal with. Kept apprised of progress and when service was done. Would have appreciated a car wash. I will recommend Audi Palo Alto to friends. More
by KEITH Matsuoka
Employees Worked With
John Su
July 23, 2018
10k service Great, cortious service. Arranged an UBER ride to get back to work. provided timely update on when car was ready. Would consider for future service ca Great, cortious service. Arranged an UBER ride to get back to work. provided timely update on when car was ready. Would consider for future service calls and recommend as needed. More
by Omoilora
Employees Worked With
Sergio Rizo
July 23, 2018
40k mile service This place provided me with great customer service. Turnaround time was also quick. They are accommodating, timely and pleasant. Would definitely come This place provided me with great customer service. Turnaround time was also quick. They are accommodating, timely and pleasant. Would definitely come back for more service. More
by Sibtorun
Employees Worked With
Addib Skandari
July 22, 2018
Car smog Went in for my smog and was out a little over 50 min like they told me it would be and love the experience of a good dealership. Went in for my smog and was out a little over 50 min like they told me it would be and love the experience of a good dealership. More
by Sambath.yong
Employees Worked With
Tony Oliva, Malek Abushhiwa, John Su
July 21, 2018
I feel cheated The service has always been overpriced, but I had the Audi Care and thought that gave me a good deal.I bought the Audi care again and was told that it The service has always been overpriced, but I had the Audi Care and thought that gave me a good deal.I bought the Audi care again and was told that it would apply to my next two routine services. When I brought my Audi in this week for the second service on the Care, I was told that it had expired just last month!! I'm upset that I wasted the money I spent on the Audi Care and somehow thought that the service department was looking out for me. Since it had just expired, I asked if I could get a courtesy of applying the Audi Care anyway and was told no. I feel cheated and not happy to spend more money than I should have spent and not happy that I got talked into the second Audi Care program. I realize I have responsibility to watch the expiration date, but I did bring in the car for the recall last month and they looked everything over and at that time I thought we should do the service but they said I should wait a month or two for the service. This is not right and I would like a supervisor to look it over and give me some part of the money back. More
by susan
Employees Worked With
John Su
