Audi Palo Alto

Excellent experience I really enjoy the experience here and I highly recommend you getting a new Audi from here! David knows the car very well and the new generation Audi I really enjoy the experience here and I highly recommend you getting a new Audi from here! David knows the car very well and the new generation Audi SQ5 is really fancy! More

Ripoff and terrible customer service tldr They are ripoffs quoting insanely crazy prices and making you do repairs which are not necessary. Also be ready to wait for ages even if all thei tldr They are ripoffs quoting insanely crazy prices and making you do repairs which are not necessary. Also be ready to wait for ages even if all their advisors are doing nothing. The terrible experience started even before I entered the dealership. I parked in one of the service center parking spots. One of their technicians rudely told me that I should have stopped at a line about 10 feet away. I informed him that I had no idea and would do it next time. Then he asked me to wait near my car. I waited for 10 mins and no one came. Finally one of the passing by advisors saw me and asked me if I was being helped. Then he quoted me 1500 for a 55k service. It seemed excessive but I agreed. The next day he called me and told me that I would need a front and rear brake pad change. When I informed him that I had got my feont brakes changed just 8k miles ago at another authorized Audi dealer, he started telling me that my driving style might be the reason. I don't know how this could have been the case since I had got 40k miles on the previous brakes. Then he mentioned that maybe his technicians only checked the outer part of the pads. Basically I could tell from his behavior that he had made up the thickness numbers. Then he quoted me 2100 to get the brakes changed (1200 for front and 800 for rear). I had got the front brake pads and rotors changed just a year ago from another authorized Audi dealer for 700$. So this quote was insane and I was not even sure if the brakes needed to be changed. More

Very professional This was my first time working with Addib, a delight to work with. He was upbeat, eager to help. Seemed very knowledgeable and communicated with me t This was my first time working with Addib, a delight to work with. He was upbeat, eager to help. Seemed very knowledgeable and communicated with me throughout the day. More

Recall and service Matt was great! He made sure all was correct on invoice and reviewed with me. Also the person that helped me with loaner was very nice, efficient and Matt was great! He made sure all was correct on invoice and reviewed with me. Also the person that helped me with loaner was very nice, efficient and helpful More

Great experience this time! I was hesitant coming back for service based on the terrible experience several months back. The services team have turned me back around! I felt like I was hesitant coming back for service based on the terrible experience several months back. The services team have turned me back around! I felt like my advisor was truthful and stayed in constant communication with me through the process. I’ll be back! More

Excellent customer service! Thank you for your excellent customer service, yet again! I really appreciate that you always have my car done on time (or early!) - so thank you! Thank you for your excellent customer service, yet again! I really appreciate that you always have my car done on time (or early!) - so thank you! More

Great service Easy to schedule, took me right in time, had a courtesy vehicle ready for me and great lounge if you need to wait. Overall great experience. Easy to schedule, took me right in time, had a courtesy vehicle ready for me and great lounge if you need to wait. Overall great experience. More

Recall on a new car. The recall was simple and done quickly (2 hours). It took some assertive negotiation to get this simple work done promptly, and after asking 3 diffe The recall was simple and done quickly (2 hours). It took some assertive negotiation to get this simple work done promptly, and after asking 3 different times How long will this take"I never got an answer. Therefore I could not decide to wait or take a loaner car. Since i made an appointment, it should be very possible to schedule this work against the real time clock and estimate my departure time. This was achieved, but with some effort and it should be normal practice. More

Recent lease Masood was very nice, knowladage, professional and honest. I would highly recommend him if you are looking to buy/lease a new Audi. I am very happy Masood was very nice, knowladage, professional and honest. I would highly recommend him if you are looking to buy/lease a new Audi. I am very happy with the Audi Q3 that I purchased recently. More