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Audi Palo Alto
Palo Alto, CA
2,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,841 Reviews of Audi Palo Alto
July 24, 2018
40K servicing I had a great experience at PA Audi! Thank you to Matthew who made it all come together so well. And on a Saturday! 🤗. We’ll keep coming back. I had a great experience at PA Audi! Thank you to Matthew who made it all come together so well. And on a Saturday! 🤗. We’ll keep coming back. More
by Bear
Verified CustomerEmployees Worked With
Matthew Rost
July 24, 2018
Excellent service but: John was excellent to deal with. Kept apprised of progress and when service was done. Would have appreciated a car wash. I will recommend Audi Palo Al John was excellent to deal with. Kept apprised of progress and when service was done. Would have appreciated a car wash. I will recommend Audi Palo Alto to friends. More
by KEITH Matsuoka
Employees Worked With
John Su
July 23, 2018
10k service Great, cortious service. Arranged an UBER ride to get back to work. provided timely update on when car was ready. Would consider for future service ca Great, cortious service. Arranged an UBER ride to get back to work. provided timely update on when car was ready. Would consider for future service calls and recommend as needed. More
by Omoilora
Employees Worked With
Sergio Rizo
July 23, 2018
40k mile service This place provided me with great customer service. Turnaround time was also quick. They are accommodating, timely and pleasant. Would definitely come This place provided me with great customer service. Turnaround time was also quick. They are accommodating, timely and pleasant. Would definitely come back for more service. More
by Sibtorun
Employees Worked With
Addib Skandari
July 22, 2018
Car smog Went in for my smog and was out a little over 50 min like they told me it would be and love the experience of a good dealership. Went in for my smog and was out a little over 50 min like they told me it would be and love the experience of a good dealership. More
by Sambath.yong
Employees Worked With
Tony Oliva, Malek Abushhiwa, John Su
July 21, 2018
I feel cheated The service has always been overpriced, but I had the Audi Care and thought that gave me a good deal.I bought the Audi care again and was told that it The service has always been overpriced, but I had the Audi Care and thought that gave me a good deal.I bought the Audi care again and was told that it would apply to my next two routine services. When I brought my Audi in this week for the second service on the Care, I was told that it had expired just last month!! I'm upset that I wasted the money I spent on the Audi Care and somehow thought that the service department was looking out for me. Since it had just expired, I asked if I could get a courtesy of applying the Audi Care anyway and was told no. I feel cheated and not happy to spend more money than I should have spent and not happy that I got talked into the second Audi Care program. I realize I have responsibility to watch the expiration date, but I did bring in the car for the recall last month and they looked everything over and at that time I thought we should do the service but they said I should wait a month or two for the service. This is not right and I would like a supervisor to look it over and give me some part of the money back. More
by susan
Employees Worked With
John Su
July 21, 2018
Yearly Service & replace front right tire Good service and follow thru. He is very patient. Very much appreciated. The associate who scheduled the appointment is very nice with a very profess Good service and follow thru. He is very patient. Very much appreciated. The associate who scheduled the appointment is very nice with a very professional manners. More
by Ros chan
Employees Worked With
Mari, Sergio Rizo
July 20, 2018
Appointmen service To long of a wait. Over 3 hours of waiting time little bit too much! I never have to wait too long for car services. To long of a wait. Over 3 hours of waiting time little bit too much! I never have to wait too long for car services. More
by ODETTE.COLONDRES
Employees Worked With
Matthew Rost
July 20, 2018
Great experience This was the best experience. Denis, Gino and Peter were so helpful, and great to work with. I am definitely recommending Palo Alto Audi to all my f This was the best experience. Denis, Gino and Peter were so helpful, and great to work with. I am definitely recommending Palo Alto Audi to all my friends. More
by yushinsergey
Employees Worked With
Denis Kaganovich, Gino Maynetto, Peter Chantharath
July 20, 2018
Thank you Sergio 10K service on my new car completed to perfection. My service rep, Sergio, was helpful and professional. Pickup was less smooth. Collecting the car 10K service on my new car completed to perfection. My service rep, Sergio, was helpful and professional. Pickup was less smooth. Collecting the car at the end of the day took too long, maybe 20 minutes. I think they lost track of me or the car given 5+ people came after me and got their car first. More
by RODONI
Employees Worked With
Sergio Rizo
