Audi Palo Alto

Yearly Service & replace front right tire Good service and follow thru. He is very patient. Very much appreciated. The associate who scheduled the appointment is very nice with a very profess Good service and follow thru. He is very patient. Very much appreciated. The associate who scheduled the appointment is very nice with a very professional manners. More

Appointmen service To long of a wait. Over 3 hours of waiting time little bit too much! I never have to wait too long for car services. To long of a wait. Over 3 hours of waiting time little bit too much! I never have to wait too long for car services. More

Great experience This was the best experience. Denis, Gino and Peter were so helpful, and great to work with. I am definitely recommending Palo Alto Audi to all my f This was the best experience. Denis, Gino and Peter were so helpful, and great to work with. I am definitely recommending Palo Alto Audi to all my friends. More

Thank you Sergio 10K service on my new car completed to perfection. My service rep, Sergio, was helpful and professional. Pickup was less smooth. Collecting the car 10K service on my new car completed to perfection. My service rep, Sergio, was helpful and professional. Pickup was less smooth. Collecting the car at the end of the day took too long, maybe 20 minutes. I think they lost track of me or the car given 5+ people came after me and got their car first. More

Great communication & care John kept me in the loop consistently on any updates to the maintenance schedule and made sure I got into a loaner vehicle when a new part unexpectedl John kept me in the loop consistently on any updates to the maintenance schedule and made sure I got into a loaner vehicle when a new part unexpectedly needed to be ordered. Friendly guy who really helped me out when I needed it. More

Great service and support Have come to the dealership for a couple of services now. The experience was smooth and there was good support throughout the service. A loaner car wa Have come to the dealership for a couple of services now. The experience was smooth and there was good support throughout the service. A loaner car was ready for me so I didn't have the hassle of being without a car for more than a week, which was really helpful. Will be returning again when more services are required. More

Addib was great. Preappointment experience was poor Had a fantastic experience with Addib once I got to the dealership for my appointment. I found the preappointment experience poor. I made an appoi Had a fantastic experience with Addib once I got to the dealership for my appointment. I found the preappointment experience poor. I made an appointment online for a regular maintenance and requested a phone call about any outstanding recalls before I brought my car in. I didn’t get a call. I called into the service department and the person who handled my call couldn’t answer whether I could get the recall fixed at the upcoming appointment. Suggested I should bring back the car at a different time for the recall. More

Very punctual, polite and professional service The service is amazing. Addib has taking care of my service and he is terrific - very personal, polite, professional and friendly. The car was done on The service is amazing. Addib has taking care of my service and he is terrific - very personal, polite, professional and friendly. The car was done on time and I didn’t have to wait. My loaner also was provided immediately. More

Audi service appt We had a great experience. John was so helpful! Our car was ready as promised. Overall, it was easy and efficient, and we were pleased! We had a great experience. John was so helpful! Our car was ready as promised. Overall, it was easy and efficient, and we were pleased! More

Service 20,000 miles Very positive, great service. Service staff Addib was very professional and made the process very simple. My car was done earlier than promised and wa Very positive, great service. Service staff Addib was very professional and made the process very simple. My car was done earlier than promised and was washed and cleaned when returned. More