Audi Palo Alto

Q7TDI The staff at Palo Alto Audi was very friendly and accommodating. Overall the experience was very positive. My only negative experience was when I rece The staff at Palo Alto Audi was very friendly and accommodating. Overall the experience was very positive. My only negative experience was when I received the car back and saw that there were two marks coming down my back bumper. It was buffed out for me once I told the service advisor. More

Excellent car buying experience Michael did a great job. He is very patient, not pushy and very responsive. He answered all my questions even off his working hour. The pricing is Michael did a great job. He is very patient, not pushy and very responsive. He answered all my questions even off his working hour. The pricing is also very competitive. More

Greatly satisfied It took me few days before getting back my car But it was totally fine because i got my car in good shape and all my worries were fixed. It took me few days before getting back my car But it was totally fine because i got my car in good shape and all my worries were fixed. More

The very best! I have known Richard for a very long time. We went to elementary school and high school together and were very good friends and still are. I have known Richard for a very long time. We went to elementary school and high school together and were very good friends and still are. More

Audi 15k service with John Su in Palo Alto was near perfect Audi S4, 15 k service in Palo Alto with John Su was near perfect. In addition to the service John advised an oil change since it had not been changed Audi S4, 15 k service in Palo Alto with John Su was near perfect. In addition to the service John advised an oil change since it had not been changed for 2 yrs. Friendly ambience while my 6year old daughter and I waited in the lobby. Highly recommended. More

Great service experience Matt made sure the work was done correctly and on time and made sure the care was nicely detailed before pick. I appreciate the attention to detail Matt made sure the work was done correctly and on time and made sure the care was nicely detailed before pick. I appreciate the attention to detail More

Friendly service I appreciate how efficient the service department was. I was in and out very quickly . Mathew Rost was very professional and personable throughout I appreciate how efficient the service department was. I was in and out very quickly . Mathew Rost was very professional and personable throughout my visit Chere Tremaine More

Great experience as always I feel like I'm getting spoiled at Audi...everything is so flawless from the minute you check your car in to the minute you pick it up. The service f I feel like I'm getting spoiled at Audi...everything is so flawless from the minute you check your car in to the minute you pick it up. The service folks are friendly, knowledgeable and fun. More

Radio replaced in new car Everything was great- quickly got the loaner and was in and out fast. Service adviser was efficient and knowledgeable. Waiting area is clean and cof Everything was great- quickly got the loaner and was in and out fast. Service adviser was efficient and knowledgeable. Waiting area is clean and coffee great More

Overall is good, but task is not fully completed The overall experience is good. The employee is welcoming and keeps me updated about the progress. However, I was given the notification to come back The overall experience is good. The employee is welcoming and keeps me updated about the progress. However, I was given the notification to come back to pick up the car before the service is fully completed. I asked for applying the clear mask to my car and I was expecting a fully masked and washed car. However, by the time I pick it up, some small bubbles were still in the mask and the car was not either washed or vacuumed. I have to come back again to get it washed and cleaned... More