Audi Palo Alto

Great communication & care John kept me in the loop consistently on any updates to the maintenance schedule and made sure I got into a loaner vehicle when a new part unexpectedl John kept me in the loop consistently on any updates to the maintenance schedule and made sure I got into a loaner vehicle when a new part unexpectedly needed to be ordered. Friendly guy who really helped me out when I needed it. More

Great service and support Have come to the dealership for a couple of services now. The experience was smooth and there was good support throughout the service. A loaner car wa Have come to the dealership for a couple of services now. The experience was smooth and there was good support throughout the service. A loaner car was ready for me so I didn't have the hassle of being without a car for more than a week, which was really helpful. Will be returning again when more services are required. More

Addib was great. Preappointment experience was poor Had a fantastic experience with Addib once I got to the dealership for my appointment. I found the preappointment experience poor. I made an appoi Had a fantastic experience with Addib once I got to the dealership for my appointment. I found the preappointment experience poor. I made an appointment online for a regular maintenance and requested a phone call about any outstanding recalls before I brought my car in. I didn’t get a call. I called into the service department and the person who handled my call couldn’t answer whether I could get the recall fixed at the upcoming appointment. Suggested I should bring back the car at a different time for the recall. More

Very punctual, polite and professional service The service is amazing. Addib has taking care of my service and he is terrific - very personal, polite, professional and friendly. The car was done on The service is amazing. Addib has taking care of my service and he is terrific - very personal, polite, professional and friendly. The car was done on time and I didn’t have to wait. My loaner also was provided immediately. More

Audi service appt We had a great experience. John was so helpful! Our car was ready as promised. Overall, it was easy and efficient, and we were pleased! We had a great experience. John was so helpful! Our car was ready as promised. Overall, it was easy and efficient, and we were pleased! More

Service 20,000 miles Very positive, great service. Service staff Addib was very professional and made the process very simple. My car was done earlier than promised and wa Very positive, great service. Service staff Addib was very professional and made the process very simple. My car was done earlier than promised and was washed and cleaned when returned. More

Q7TDI The staff at Palo Alto Audi was very friendly and accommodating. Overall the experience was very positive. My only negative experience was when I rece The staff at Palo Alto Audi was very friendly and accommodating. Overall the experience was very positive. My only negative experience was when I received the car back and saw that there were two marks coming down my back bumper. It was buffed out for me once I told the service advisor. More

Excellent car buying experience Michael did a great job. He is very patient, not pushy and very responsive. He answered all my questions even off his working hour. The pricing is Michael did a great job. He is very patient, not pushy and very responsive. He answered all my questions even off his working hour. The pricing is also very competitive. More

Greatly satisfied It took me few days before getting back my car But it was totally fine because i got my car in good shape and all my worries were fixed. It took me few days before getting back my car But it was totally fine because i got my car in good shape and all my worries were fixed. More

The very best! I have known Richard for a very long time. We went to elementary school and high school together and were very good friends and still are. I have known Richard for a very long time. We went to elementary school and high school together and were very good friends and still are. More