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Audi Palo Alto

Palo Alto, CA

4.1
2,835 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,835 Reviews of Audi Palo Alto

July 17, 2018

Best car purchase ever I had the best experience purchasing my new car AUDI Palo Alto! Michael Low and team were very helpful and very pleasant to work with. Thank you aga More

by LPaglinawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Low, Michael Low, Paola Tapia, Gino Maynetto, Peter Chantharath
July 16, 2018

Worst experience so far I got my Audi here for regular maintenance service. The customer service person Matt was very helpful. However, when I came back to pick up the car, i More

by DAVID Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Rost
Aug 06, 2018 -

Audi Palo Alto responded

Thank you for taking the time to leave us a review. We’re thrilled to see that Matt was very helpful to you, however we understand your wait for your vehicle was very unacceptable. We apologize for any inconvenience you may have experienced. We continue to work on optimizing our processes during busy times to ensure customers do not have to wait for their vehicles at pick up and we appreciate you giving us this feedback. We hope that we can continue to earn your business with your Audi. Audi Palo Alto Service Team

July 16, 2018

Nice people quick service What more is there than nice people and quick service. The price is about what you would expect, the location is close and the cars are fast. More

by alexander.macbride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
July 16, 2018

Audi service Sergio was great and great at keeping me informed the entire process. I also loved getting the car back totally clean and good to go. More

by HINGSHAW
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
July 16, 2018

Audi 10K Service My Service Advisor was John. John was very polite and attentive. He did a great job from beginning to end. John did what he said he would do and ha More

by KEN.VENTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
July 16, 2018

Thanks! Everything was perfect. Efficient and great service! I definitely would recommend this location. They were very helpful & friendly. I will definitely More

by ekennedy02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
July 15, 2018

The service advisors My service advisor was great, he was informative and very polite. He advised me of what service was necessary and an approximate time that my vehicle More

by JOANNACARBONE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matthew Rost
July 15, 2018

Attentive customer service Listens to the customer and makes sure all concerns are addressed, including taking care of any after-service issues. Everyone is friendly and positiv More

by Ace99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib Skandari
July 14, 2018

Service My car has always been serviced at Audi Palo Alro. I espically appreciate the loaner cars I’ve been given. The shop is clean and the waiting room is l More

by victoriafryruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rost
July 13, 2018

Great experience during service Matt was very quick to setup things and was able to go through the service options thoroughly. He provided multiple options that would work well for m More

by Shyam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rost
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