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Audi Palo Alto
Palo Alto, CA
2,848 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,848 Reviews of Audi Palo Alto
July 15, 2018
Attentive customer service Listens to the customer and makes sure all concerns are addressed, including taking care of any after-service issues. Everyone is friendly and positiv Listens to the customer and makes sure all concerns are addressed, including taking care of any after-service issues. Everyone is friendly and positive, which gives the dealership a pleasant atmosphere. Will visit again! More
by Ace99
Verified CustomerEmployees Worked With
Addib Skandari
July 14, 2018
Service My car has always been serviced at Audi Palo Alro. I espically appreciate the loaner cars I’ve been given. The shop is clean and the waiting room is l My car has always been serviced at Audi Palo Alro. I espically appreciate the loaner cars I’ve been given. The shop is clean and the waiting room is lovely and there are always drinks and snacks for the customers to enjoy. And the service on my car is always top notch and done in a timely manner. More
by victoriafryruiz
Employees Worked With
Matthew Rost
July 13, 2018
Great experience during service Matt was very quick to setup things and was able to go through the service options thoroughly. He provided multiple options that would work well for m Matt was very quick to setup things and was able to go through the service options thoroughly. He provided multiple options that would work well for me and let me choose the best by providing pros and cons of each option. He was also pretty good with setting me up for a quick turnaround with getting loaner car and checkout from service. More
by Shyam
Employees Worked With
Matthew Rost
July 13, 2018
Service Audi Palo Alto has been super efficient with their service procedures. Lots of great communication and easy to schedule convenient appointments. The Audi Palo Alto has been super efficient with their service procedures. Lots of great communication and easy to schedule convenient appointments. Their follow-through is outstanding. We recommend John as the point of contact. More
by willi611
Employees Worked With
John Su
July 13, 2018
25K service The whole process from scheduling an appointment, dropping off my vehicle to picking it up is well serviced and smooth. Superb service! Will come back The whole process from scheduling an appointment, dropping off my vehicle to picking it up is well serviced and smooth. Superb service! Will come back. More
by celinda
Employees Worked With
Sergio Rizo, John Su
July 13, 2018
Happy Everything was taken care of hassle free. I was able to use a loaner car until my car was ready. Thank you very much. Have a nice day. Everything was taken care of hassle free. I was able to use a loaner car until my car was ready. Thank you very much. Have a nice day. More
by rhudgens
Employees Worked With
Addib Skandari
July 13, 2018
Easy service experience. I had a very straightforward and easy experience in getting my car serviced. The loaner car was clean and the process transparent. The car service was I had a very straightforward and easy experience in getting my car serviced. The loaner car was clean and the process transparent. The car service was completed in a timely way. More
by connieburton
Employees Worked With
Addib Skandari
July 13, 2018
Disappointing first experience with service dept I bought a CPO that needed a small part replaced as well as. a detail that wasn't done at time of purchase. I was called to say the part was in but wh I bought a CPO that needed a small part replaced as well as. a detail that wasn't done at time of purchase. I was called to say the part was in but when I called back to schedule I was constantly put on hold ( one time 15 minutes), received conflicting info ( it will take a few hours to it will take a few days) I left messages on voicemails and never received calls back. The only way this actually got handled is I called my sales rep a week later and he set the appointment up. I dropped my car off and service rep forgot to call me say car was done... and the day before when I called the operator to see if it was ready, she Said she couldn't find him but she'd send him an email... "an email? I say... does he check email during the day"... she hesitated and said, well, maybe you should call back". Totally disappointed with service. Larry- sales rep was awesome More
by SUSAN.LEATHERS
Employees Worked With
Larry Ofori
July 12, 2018
Well cared for It is really refreshing to be so well taken care of. I am really enjoying the great service at Audi Palo Alto. Loaner available too! It is really refreshing to be so well taken care of. I am really enjoying the great service at Audi Palo Alto. Loaner available too! More
by amhurlburt
Employees Worked With
Sergio Rizo
July 12, 2018
Felt cheated and lost trust in a dealership I've used for ye Went to get an airbag recall fixed. Got a text from the adviser saying the check engine light had come on - felt my stomach churn since had just got t Went to get an airbag recall fixed. Got a text from the adviser saying the check engine light had come on - felt my stomach churn since had just got the car serviced from the very dealership a little while ago and was told we'll see you at the next service. Adviser sent a quote to investigate further - my options - take it to another mechanic or get it checked. When the check engine light comes on and the car is at a workshop you don't delay so I agree to pay over $200 for investigation. Get a second quote for over $2000 to fix the issue at which point I call another mechanic who tells me the service center is searching. So I decline and go to pick up the car still worried about the check engine light. Turns out it didn't come on - adviser says it may have been for another car and got mixed up. They had seen an error code and wanted to investigate. Really!! Such an underhanded way to get money from loyal customers. More
by WNG3
Employees Worked With
Addib Skandari
