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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
July 10, 2018
Great experience! The service team handled all my issues and Addib kept me up to the minute via text and I always knew what was going on. The service team handled all my issues and Addib kept me up to the minute via text and I always knew what was going on. More
by ANTHONYPEDROTTI
Verified CustomerEmployees Worked With
Addib Skandari
July 10, 2018
Great service! Addib gave a great an a friendly service! Highly recommended! The service was fast and we got a great loan car as a replacement. Will definitely ret Addib gave a great an a friendly service! Highly recommended! The service was fast and we got a great loan car as a replacement. Will definitely return to Addib! More
by ADARMEGAN
Employees Worked With
Addib Skandari
July 10, 2018
Last minute engine light issue The day before 4th July. Engine light comes on, no appointment but Audi Palo Alto said “come in”. Courtesy Car provided and diagnosed then the Audi The day before 4th July. Engine light comes on, no appointment but Audi Palo Alto said “come in”. Courtesy Car provided and diagnosed then the Audi fixed within hours. Minor issue dealt with well More
by AudiDriver789
Employees Worked With
Addib Skandari
July 09, 2018
Very good experience! The level of service from Malek and Gino were top notch. Also, the walk-through of my new car’s tech by the in-house tech guru was extremely helpful The level of service from Malek and Gino were top notch. Also, the walk-through of my new car’s tech by the in-house tech guru was extremely helpful and you could tell he really enjoyed his job. More
by dlucero1
Employees Worked With
Malek Abushhiwa, Gino Maynetto
July 09, 2018
The experience is really good. The experience is really good and Sergio is really nice and help me to get things done really quick. I would definitely go back for service maintanenc The experience is really good and Sergio is really nice and help me to get things done really quick. I would definitely go back for service maintanence again. More
by Jane
Employees Worked With
Sergio Rizo
July 09, 2018
Excellent service and support from Matthew Excellent service, quick turn around and awesome staff assistance especially Matthew. Everything was completed correctly as requested. All staff was h Excellent service, quick turn around and awesome staff assistance especially Matthew. Everything was completed correctly as requested. All staff was helpful and there was no wait time. Well done all around. More
by AJA607
Employees Worked With
Matthew Rost
July 09, 2018
Welcoming presence I found the experience gentle, informative, honest and reliable. Once I felt that I understood the details of the transaction the rest flowed smoothly I found the experience gentle, informative, honest and reliable. Once I felt that I understood the details of the transaction the rest flowed smoothly. Buying a car is a big investment and thus Ibdid not feel rushed. There was no sales pressure! More
by melrosehouse211
Employees Worked With
Gino Maynetto, Masood Mir
July 09, 2018
Great service. Very satisfied Great service. I’m very happy with my Audi Q5. Great car so far. Very easy purchase process and pick up was a breeze. Satisfied client Great service. I’m very happy with my Audi Q5. Great car so far. Very easy purchase process and pick up was a breeze. Satisfied client More
by katenewsom
Employees Worked With
Michael Low, Andy Tran, Drew Michaels, Radek Kubiak, Paola Nunez
July 09, 2018
Parts weren’t ready, expensive, never deliver Made appt for airbag recall a month in advance but when brought in car they said “we don’t have the part so it will be fixed in two days after holida Made appt for airbag recall a month in advance but when brought in car they said “we don’t have the part so it will be fixed in two days after holiday”. I couldn’t believe it. Then I had them check out another issue and they said parts wouldn’t arrive until the next week so would be further delayed. They left me no choice but to go to independent who magically could get the parts and have it fixed in one day at much lower cost. Guess who he bought the parts from? This dealer?! Took me hours to get a hold of Audi to tell them I would take it elsewhere and then they said they hadn’t even done the recall yet. I was floored. The only redeeming quality is they had someone quickly repair the airbag and wash the car before I picked it up after I told them how upsetting this was. You’d be nuts to bring your car here unless it is under warranty. For same parts you can have it fixed more quickly at 40% less cost from reputable independents. You’d expect better service for higher price, but it’s the opposite and they don’t care how much they incovenience you. More
by AnonAudiOwner
Employees Worked With
John Su
July 08, 2018
Poor service. I visited Audi Palo Alto for an annual maintenance last month. When I received my car back the technician reviewed the main components and told me eve I visited Audi Palo Alto for an annual maintenance last month. When I received my car back the technician reviewed the main components and told me everything was in good condition but the tires will have to be rotated. Less than a week later my car gave me alerts; such as electrical malfunction. I immediately took the car back to the dealership and was told that my maintenance is no longer covered. The diagnostic check will cost me $200 plus. I asked if as a courtesy they can run the diagnostic especially because I got a full maintenance less than a week ago. My request was denied. My husband realized that the battery might be the cause, which he ended up replacing himself. The disappointing factor is simple; I bought into the idea of Audi, representing success ( which for me was practising cardiac surgery at Stanford). But rather thAn proving to be a luxury brand, giving the consumer some sort of loyalty, it ended up being a run of the mill dealership. Suffice it say I will not be prescribing to Audi nor this dealership. Disappointing experience. More
by WNG3
Employees Worked With
Radek Kubiak
