Audi Palo Alto

Second Great Service Experience John is informative, kind, and knowledgeable. This is my second time at the service center and he makes the experience easy and enjoyable. Everyone is John is informative, kind, and knowledgeable. This is my second time at the service center and he makes the experience easy and enjoyable. Everyone is generally friendly and helpful at the service center but I unfortunately don’t know all the names. (I also bought my car with Andy who was equally great). More

Great customer service Everything is always on time, people are polite, and communication is excellent. I can’t think of any cons to share in this review. I highly recomme Everything is always on time, people are polite, and communication is excellent. I can’t think of any cons to share in this review. I highly recommend Palo Alto Audi. More

Fix a check engine light The light was promptly diagnosed and fixed, Audi technicians took the time to check it with the long distance drive. Everyone was courteous and prompt The light was promptly diagnosed and fixed, Audi technicians took the time to check it with the long distance drive. Everyone was courteous and prompt. I had a loaner of my choice for the whole 4 days. More

Easy in and out This was my first service on my A4. It went without a hitch. I waited for the car which took about an hour and a half. There was a lounge area with sn This was my first service on my A4. It went without a hitch. I waited for the car which took about an hour and a half. There was a lounge area with snacks for those waiting. More

Last minute emergency service We were vacationing in the area when my Audi's water pump failed so we went to the nearest Audi service station which was Palo Alto. They fit me right We were vacationing in the area when my Audi's water pump failed so we went to the nearest Audi service station which was Palo Alto. They fit me right in and fixed it within a day. They also found us a loaner car. Service was fast, polite, and efficient. The car wash was an added bonus. Excellent job and highly recommend. Shout out to Mathew who guided us the entire way. More

Great experience! The service team handled all my issues and Addib kept me up to the minute via text and I always knew what was going on. The service team handled all my issues and Addib kept me up to the minute via text and I always knew what was going on. More

Great service! Addib gave a great an a friendly service! Highly recommended! The service was fast and we got a great loan car as a replacement. Will definitely ret Addib gave a great an a friendly service! Highly recommended! The service was fast and we got a great loan car as a replacement. Will definitely return to Addib! More

Last minute engine light issue The day before 4th July. Engine light comes on, no appointment but Audi Palo Alto said “come in”. Courtesy Car provided and diagnosed then the Audi The day before 4th July. Engine light comes on, no appointment but Audi Palo Alto said “come in”. Courtesy Car provided and diagnosed then the Audi fixed within hours. Minor issue dealt with well More

Very good experience! The level of service from Malek and Gino were top notch. Also, the walk-through of my new car’s tech by the in-house tech guru was extremely helpful The level of service from Malek and Gino were top notch. Also, the walk-through of my new car’s tech by the in-house tech guru was extremely helpful and you could tell he really enjoyed his job. More

The experience is really good. The experience is really good and Sergio is really nice and help me to get things done really quick. I would definitely go back for service maintanenc The experience is really good and Sergio is really nice and help me to get things done really quick. I would definitely go back for service maintanence again. More