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Audi Palo Alto
Palo Alto, CA
2,850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,850 Reviews of Audi Palo Alto
July 16, 2018
Worst experience so far I got my Audi here for regular maintenance service. The customer service person Matt was very helpful. However, when I came back to pick up the car, i I got my Audi here for regular maintenance service. The customer service person Matt was very helpful. However, when I came back to pick up the car, it took the service center almost an hour to find my car! They lost my key! Called the site manager and left a message but nobody responded after. More
by DAVID Y
Verified CustomerEmployees Worked With
Matthew Rost
July 15, 2018
Attentive customer service Listens to the customer and makes sure all concerns are addressed, including taking care of any after-service issues. Everyone is friendly and positiv Listens to the customer and makes sure all concerns are addressed, including taking care of any after-service issues. Everyone is friendly and positive, which gives the dealership a pleasant atmosphere. Will visit again! More
by Ace99
Employees Worked With
Addib Skandari
July 15, 2018
The service advisors My service advisor was great, he was informative and very polite. He advised me of what service was necessary and an approximate time that my vehicle My service advisor was great, he was informative and very polite. He advised me of what service was necessary and an approximate time that my vehicle would be ready. When I was contacted that my vehicle was ready I went to the service department to pick it up, they called for the car, and it took 30 minutes for the car to be retrieved, that was not acceptable. More
by JOANNACARBONE
Employees Worked With
Matthew Rost
July 14, 2018
Service My car has always been serviced at Audi Palo Alro. I espically appreciate the loaner cars I’ve been given. The shop is clean and the waiting room is l My car has always been serviced at Audi Palo Alro. I espically appreciate the loaner cars I’ve been given. The shop is clean and the waiting room is lovely and there are always drinks and snacks for the customers to enjoy. And the service on my car is always top notch and done in a timely manner. More
by victoriafryruiz
Employees Worked With
Matthew Rost
July 13, 2018
Disappointing first experience with service dept I bought a CPO that needed a small part replaced as well as. a detail that wasn't done at time of purchase. I was called to say the part was in but wh I bought a CPO that needed a small part replaced as well as. a detail that wasn't done at time of purchase. I was called to say the part was in but when I called back to schedule I was constantly put on hold ( one time 15 minutes), received conflicting info ( it will take a few hours to it will take a few days) I left messages on voicemails and never received calls back. The only way this actually got handled is I called my sales rep a week later and he set the appointment up. I dropped my car off and service rep forgot to call me say car was done... and the day before when I called the operator to see if it was ready, she Said she couldn't find him but she'd send him an email... "an email? I say... does he check email during the day"... she hesitated and said, well, maybe you should call back". Totally disappointed with service. Larry- sales rep was awesome More
by SUSAN.LEATHERS
Employees Worked With
Larry Ofori
July 13, 2018
Easy service experience. I had a very straightforward and easy experience in getting my car serviced. The loaner car was clean and the process transparent. The car service was I had a very straightforward and easy experience in getting my car serviced. The loaner car was clean and the process transparent. The car service was completed in a timely way. More
by connieburton
Employees Worked With
Addib Skandari
July 13, 2018
Happy Everything was taken care of hassle free. I was able to use a loaner car until my car was ready. Thank you very much. Have a nice day. Everything was taken care of hassle free. I was able to use a loaner car until my car was ready. Thank you very much. Have a nice day. More
by rhudgens
Employees Worked With
Addib Skandari
July 13, 2018
25K service The whole process from scheduling an appointment, dropping off my vehicle to picking it up is well serviced and smooth. Superb service! Will come back The whole process from scheduling an appointment, dropping off my vehicle to picking it up is well serviced and smooth. Superb service! Will come back. More
by celinda
Employees Worked With
Sergio Rizo, John Su
July 13, 2018
Service Audi Palo Alto has been super efficient with their service procedures. Lots of great communication and easy to schedule convenient appointments. The Audi Palo Alto has been super efficient with their service procedures. Lots of great communication and easy to schedule convenient appointments. Their follow-through is outstanding. We recommend John as the point of contact. More
by willi611
Employees Worked With
John Su
July 13, 2018
Great experience during service Matt was very quick to setup things and was able to go through the service options thoroughly. He provided multiple options that would work well for m Matt was very quick to setup things and was able to go through the service options thoroughly. He provided multiple options that would work well for me and let me choose the best by providing pros and cons of each option. He was also pretty good with setting me up for a quick turnaround with getting loaner car and checkout from service. More
by Shyam
Employees Worked With
Matthew Rost
