
Audi Palo Alto
Palo Alto, CA
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2,834 Reviews of Audi Palo Alto
Outstanding service from John Good job. I had lost a key and had to order a new one. Then after the order was placed I found the key. John was able to just replace the laser cut pa Good job. I had lost a key and had to order a new one. Then after the order was placed I found the key. John was able to just replace the laser cut part so saved me the expense of a whole key. More
Charged three times to get the same problem fixed.d by them Sloppy and unhelpful handling of service related to airbag recall and repair of rattling moonroof component. Not called for a quote on repair of moonr Sloppy and unhelpful handling of service related to airbag recall and repair of rattling moonroof component. Not called for a quote on repair of moonroof (being fixed for the third time, on the same car, by the same service Dept.) that cost more than double the amount of the estimate. A phone message I left for the manager, Sven, asking for a call back to discuss this was not answered. I went back to see the service manager. He took no ownership of the problem and insisted I deal with Audi of America to resolve this. More
Not worth the time Sales team was good. But the finance team was too rude. Did not communicate well with me nor with the bank. Highly unprofessional behavior. I canc Sales team was good. But the finance team was too rude. Did not communicate well with me nor with the bank. Highly unprofessional behavior. I canceled the deal. More
Fantastic experience! I purchased a used Mercedes E350 from them, and the dealership had done amazing work on it to bring it to a CPO condition! The car looked brand new, t I purchased a used Mercedes E350 from them, and the dealership had done amazing work on it to bring it to a CPO condition! The car looked brand new, the whole experience was great! Drew and Tony were super nice, the purchase process was straight forward, and my family and I truly enjoyed being at Audi Palo Alto and buying a car there! More
Best Audi Dealership in Bay Area Quick synopsis of the transaction: Came in to test out the vehicle. Told them my requirements. They accommodated the vehicle for me the same day, in Quick synopsis of the transaction: Came in to test out the vehicle. Told them my requirements. They accommodated the vehicle for me the same day, in 3 days the vehicle was shipped to the dealership and I was sent off with the satisfaction of not only getting what I wanted from my new car but also with the peace of mind of having a good deal without any back and forth. Andy is the man for Sales Tony for finance More
Great experience. The only issue was scheduling...it was 2 months out. I would appreciate sooner service appointment. Sergio was great, he explained the service and got The only issue was scheduling...it was 2 months out. I would appreciate sooner service appointment. Sergio was great, he explained the service and got my car ready within a day. More
Best dealership If u want great customer service and a group of people that take pride in selling u a car PA Audi is the place to go. Radek and Chuck helped facilitat If u want great customer service and a group of people that take pride in selling u a car PA Audi is the place to go. Radek and Chuck helped facilitate our CPO audi to “like new” appearance. I have never had a dealership allow me to look under a car as well as clean under the car for me. That is Service! More
Couldn’t be happier Found the Audi I was looking for online and contacted Masood. Came in for a brief test drive and was sold on the car. Never experienced any high press Found the Audi I was looking for online and contacted Masood. Came in for a brief test drive and was sold on the car. Never experienced any high pressure tactics. Tony in finance even got me a refund from the unused services I had prepaid for on my old Audi. The experience was a pleasure and I couldn’t recommend these guys any more. More
Routine service Whole visit went smoothly. Fast, efficient staff who made visit easy and pleasant. Getting loaner car was simple and fast. Car returned in better cond Whole visit went smoothly. Fast, efficient staff who made visit easy and pleasant. Getting loaner car was simple and fast. Car returned in better condition More
Quick, Simple, enjoyable car buying experience Had an Excellent experience working with Audi Palo Alto and Denis Kagonovich to purchase a new vehicle. Will purchase again in the future from them. Had an Excellent experience working with Audi Palo Alto and Denis Kagonovich to purchase a new vehicle. Will purchase again in the future from them. More