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Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,834 Reviews of Audi Palo Alto

June 29, 2018

Outstanding service from John Good job. I had lost a key and had to order a new one. Then after the order was placed I found the key. John was able to just replace the laser cut pa More

by DWOLLENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
June 29, 2018

Charged three times to get the same problem fixed.d by them Sloppy and unhelpful handling of service related to airbag recall and repair of rattling moonroof component. Not called for a quote on repair of moonr More

by Q5 Owner-R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Person, Matt and Service Manager, Romeo. , Sven Wood
Jul 12, 2018 -

Audi Palo Alto responded

We apologize for any inconvenience you have experienced here at Audi Palo Alto. We certainly understand how frustrating it can be to have the same item serviced multiple times with no final solution. With these types of cases, when our technicians have performed a fix that Audi prescribes and it continues not to work, Audi’s required process is to refer clients to the Audi of America Customer Experience Team, so that the corporate team themselves can assist with any defective part/vehicle. It appears that is what we were trying to convey in this case. Our team works hard to ensure each client’s vehicle is returned in better condition than we received it, but situations do arise where issues can persist and we apologize that happened to you. We do hope to continue to earn your business for any future Audi needs. Audi Palo Alto Service Team

June 29, 2018

Not worth the time Sales team was good. But the finance team was too rude. Did not communicate well with me nor with the bank. Highly unprofessional behavior. I canc More

by enigmatic.zephyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Radek Kubiak, Paola Nunez
Jul 12, 2018 -

Audi Palo Alto responded

Thank you for taking the time to leave us a review about your experience. We’re happy to see our sales team was able to provide you with an excellent visit, which is how we do business here. That said, we do apologize for any inconvenience you may have experienced with our finance team. In your case, we tried to work with your bank to get approval for funding the your deal and were unable to find a solution that worked for you. We are sorry if our finance team did not communicate this with you in an appropriate way. We appreciate you bringing this to our attention as we take pride in giving every customer a great experience and we will review your situation with our team as an example of how we can improve. We hope you to earn your business again in the future. Audi Palo Alto Sales Team

June 29, 2018

Fantastic experience! I purchased a used Mercedes E350 from them, and the dealership had done amazing work on it to bring it to a CPO condition! The car looked brand new, t More

by Kamen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Michaels, Tony Oliva
June 29, 2018

Best Audi Dealership in Bay Area Quick synopsis of the transaction: Came in to test out the vehicle. Told them my requirements. They accommodated the vehicle for me the same day, in More

by Shahil Khan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran, Tony Oliva
June 29, 2018

Great experience. The only issue was scheduling...it was 2 months out. I would appreciate sooner service appointment. Sergio was great, he explained the service and got More

by Bdehnad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen
June 29, 2018

Best dealership If u want great customer service and a group of people that take pride in selling u a car PA Audi is the place to go. Radek and Chuck helped facilitat More

by al.pon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fredell , Radek Kubiak
June 29, 2018

Couldn’t be happier Found the Audi I was looking for online and contacted Masood. Came in for a brief test drive and was sold on the car. Never experienced any high press More

by orionprivate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Masood, Tony Oliva
June 29, 2018

Routine service Whole visit went smoothly. Fast, efficient staff who made visit easy and pleasant. Getting loaner car was simple and fast. Car returned in better cond More

by PERKOCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John- service
June 29, 2018

Quick, Simple, enjoyable car buying experience Had an Excellent experience working with Audi Palo Alto and Denis Kagonovich to purchase a new vehicle. Will purchase again in the future from them. More

by MARIO4MARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Kaganovich
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