Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Palo Alto
Palo Alto, CA
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,835 Reviews of Audi Palo Alto
June 29, 2018
great Good service on my wife a6. It was friendly and on time, I will return to audi palo alto for service. good work. SPot on. Good service on my wife a6. It was friendly and on time, I will return to audi palo alto for service. good work. SPot on. More
by ronalvio
Verified CustomerEmployees Worked With
Service- cant remember name
June 29, 2018
Outstanding service from John Good job. I had lost a key and had to order a new one. Then after the order was placed I found the key. John was able to just replace the laser cut pa Good job. I had lost a key and had to order a new one. Then after the order was placed I found the key. John was able to just replace the laser cut part so saved me the expense of a whole key. More
by DWOLLENBERG
Employees Worked With
John
June 29, 2018
Charged three times to get the same problem fixed.d by them Sloppy and unhelpful handling of service related to airbag recall and repair of rattling moonroof component. Not called for a quote on repair of moonr Sloppy and unhelpful handling of service related to airbag recall and repair of rattling moonroof component. Not called for a quote on repair of moonroof (being fixed for the third time, on the same car, by the same service Dept.) that cost more than double the amount of the estimate. A phone message I left for the manager, Sven, asking for a call back to discuss this was not answered. I went back to see the service manager. He took no ownership of the problem and insisted I deal with Audi of America to resolve this. More
by Q5 Owner-R
Employees Worked With
Service Person, Matt and Service Manager, Romeo. , Sven Wood
June 29, 2018
Not worth the time Sales team was good. But the finance team was too rude. Did not communicate well with me nor with the bank. Highly unprofessional behavior. I canc Sales team was good. But the finance team was too rude. Did not communicate well with me nor with the bank. Highly unprofessional behavior. I canceled the deal. More
by enigmatic.zephyr
Employees Worked With
Radek Kubiak, Paola Nunez
June 29, 2018
Fantastic experience! I purchased a used Mercedes E350 from them, and the dealership had done amazing work on it to bring it to a CPO condition! The car looked brand new, t I purchased a used Mercedes E350 from them, and the dealership had done amazing work on it to bring it to a CPO condition! The car looked brand new, the whole experience was great! Drew and Tony were super nice, the purchase process was straight forward, and my family and I truly enjoyed being at Audi Palo Alto and buying a car there! More
by Kamen
Employees Worked With
Drew Michaels, Tony Oliva
June 29, 2018
Best Audi Dealership in Bay Area Quick synopsis of the transaction: Came in to test out the vehicle. Told them my requirements. They accommodated the vehicle for me the same day, in Quick synopsis of the transaction: Came in to test out the vehicle. Told them my requirements. They accommodated the vehicle for me the same day, in 3 days the vehicle was shipped to the dealership and I was sent off with the satisfaction of not only getting what I wanted from my new car but also with the peace of mind of having a good deal without any back and forth. Andy is the man for Sales Tony for finance More
by Shahil Khan
Employees Worked With
Andy Tran, Tony Oliva
June 29, 2018
Great experience. The only issue was scheduling...it was 2 months out. I would appreciate sooner service appointment. Sergio was great, he explained the service and got The only issue was scheduling...it was 2 months out. I would appreciate sooner service appointment. Sergio was great, he explained the service and got my car ready within a day. More
by Bdehnad
Employees Worked With
Luan Nguyen
June 29, 2018
Best dealership If u want great customer service and a group of people that take pride in selling u a car PA Audi is the place to go. Radek and Chuck helped facilitat If u want great customer service and a group of people that take pride in selling u a car PA Audi is the place to go. Radek and Chuck helped facilitate our CPO audi to “like new” appearance. I have never had a dealership allow me to look under a car as well as clean under the car for me. That is Service! More
by al.pon
Employees Worked With
Charles Fredell , Radek Kubiak
June 29, 2018
Couldn’t be happier Found the Audi I was looking for online and contacted Masood. Came in for a brief test drive and was sold on the car. Never experienced any high press Found the Audi I was looking for online and contacted Masood. Came in for a brief test drive and was sold on the car. Never experienced any high pressure tactics. Tony in finance even got me a refund from the unused services I had prepaid for on my old Audi. The experience was a pleasure and I couldn’t recommend these guys any more. More
by orionprivate
Employees Worked With
Masood, Tony Oliva
June 29, 2018
Routine service Whole visit went smoothly. Fast, efficient staff who made visit easy and pleasant. Getting loaner car was simple and fast. Car returned in better cond Whole visit went smoothly. Fast, efficient staff who made visit easy and pleasant. Getting loaner car was simple and fast. Car returned in better condition More
by PERKOCHA
Employees Worked With
John- service
