Audi Palo Alto

Recall apt Amazing service and love the new show room, reception is very Customerservice friendly and the rental car I used made me excited to purchase. Looks li Amazing service and love the new show room, reception is very Customerservice friendly and the rental car I used made me excited to purchase. Looks like I may be getting another one More

Air bag recall Sergio, the service customer rep in Palo Alto, CA was very professional, very courteous, knowledge, respectful and very, very helpful. He made sure th Sergio, the service customer rep in Palo Alto, CA was very professional, very courteous, knowledge, respectful and very, very helpful. He made sure that the loaner was available when I came it. More

Fast and answered all my questions. Masood and Gino were very helpful. I was able to see my car by phone before arriving. The price was in my budget and I liked Masood’s work ethic to ha Masood and Gino were very helpful. I was able to see my car by phone before arriving. The price was in my budget and I liked Masood’s work ethic to have my car ready. More

Great service from Sergio! Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on time. I also had the interior detailed, and they did a very thorough job, even with the dog hair!! More

Felt transactional Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve been a bit of a personal touch to the purchase or even after the purchase as I felt that everything was very transactional. Honestly, I had a better customer experience purchasing the Honda Accord a few years ago than this current TDI. It was great that Denis came in on his day off so we appreciated his efforts but it was a bit of a scramble trying to find the keys that morning for our test drive. Overall, there should’ve been a bit of a personal element to the overall purchase of the vehicle. More

TdI upgrade Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall wo Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall work done while the repair was completed. More

Audi Palo Alto The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to be responsive to my needs - and my car’s. More

Purchased an SQ5 Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to Denis and this dealership were easy to work with. They were friendly, professional, responsive and approachable. Javier went through the entire car to orient me to all the equipment and probably would have stayed longer to answer all my questions if we hadn’t needed to leave. More