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Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,834 Reviews of Audi Palo Alto

May 15, 2018

Great experience We bought a CPO Audi. Manny Alcaine was friendly and very attentive, and the buying experience was smooth and quick. Would definitely buy again from More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Alcaine, Tony Oliva
May 15, 2018

Great inventory and great prices. I saw a very recently added S6 with very low miles on their website which I was interested in. I sent in an email inquiry and Manny, the internet sale More

by Rwmesq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Alcaine
May 15, 2018

Navigation problem of my Q7 John was patient and spent time researching of the problem. His explanation was clear and honest. He remembered to follow up with me after the service More

by SYANG1999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Su
May 15, 2018

75k service Great service by Sergio and team. They took in my car for servicing on a very short notice. Everything was taken care with great quality. More

by VEMURIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
May 15, 2018

Overall good but not responsive after car was repaired Overall experience was good. Hard to get any réponse via text to my questions after the car has been repaired, after I did pick it up More

by voiture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adib
May 11, 2018

Excellent services The manager is very friendly and so are other staffs. Service check-in & check-out were very quick and convenient. Loaner car was very helpful for com More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cordero, Victor
May 11, 2018

Great service The service at Audi Palo Alto is exceptional. Everyone is helpful and accommodating. The issue that makes me reconsider recommending the location More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus
May 15, 2018 -

Audi Palo Alto responded

Hello DC We are glad to hear that your experience with our Service team has been exceptional. We hope that you are truly enjoying your new Audi and we want to apologize for any inconvenience you have faced. We want to assure you that we are working hard to improve our scheduling for our service appointments and that it is a top priority to get our customers in sooner than a months time. We have put in place the right steps to make that a reality and we are working to get the appointment times down. Apologies again for any inconvenience, Your Audi Palo Alto Team

May 10, 2018

Service The Audi service is amazing. Jesus was very helpful & provided top service. Great communication & met all of my needs. I am very happy with the overal More

by NABILA.SULEIMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus, Michael Low, Paola Tapia
May 10, 2018

Excellent Service is superb! Jesus Cordero provided excellent service throughout the process and was very accommodating and communicative. My experience is alwa More

by VALLE1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cordero
May 10, 2018

Perfection My entire experience was seamless, painless, and without any delays whatsoever. I walked in, signed the paperwork, got my free loaner, and was on my w More

by Ataraxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib
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