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Audi Palo Alto
Palo Alto, CA
2,845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,845 Reviews of Audi Palo Alto
June 29, 2018
Worst experience with service team member Matthew Rost My recent experience with Palo Alto Audi service team member was very very Very unsatisfactory and disappointing...EVERY TIME I called mattthew rost m My recent experience with Palo Alto Audi service team member was very very Very unsatisfactory and disappointing...EVERY TIME I called mattthew rost my calls rang rang rang then it went to voice message ....He Never returned my calls, Never responded to my text messages and on top of it .. I got a sense and he confirmed he gets commission for all parts and services ..I spent over $2600 at Audi Palo Alto for awful awful service .. not only did I get bad service he earned commission on bad service.. I would have liked someone else who has provided better service.. I’ve been going to Audi Palo Alto for almost 4 years and never received awful service other than from Matthew Rost now .. ugh! More
by Ssk
Verified CustomerEmployees Worked With
Michael Low
June 29, 2018
Recall apt Amazing service and love the new show room, reception is very Customerservice friendly and the rental car I used made me excited to purchase. Looks li Amazing service and love the new show room, reception is very Customerservice friendly and the rental car I used made me excited to purchase. Looks like I may be getting another one More
by TRAMIREZ37
Employees Worked With
Addib skandari
June 29, 2018
Air bag recall Sergio, the service customer rep in Palo Alto, CA was very professional, very courteous, knowledge, respectful and very, very helpful. He made sure th Sergio, the service customer rep in Palo Alto, CA was very professional, very courteous, knowledge, respectful and very, very helpful. He made sure that the loaner was available when I came it. More
by Lyn
Employees Worked With
Sergio at Customer Service Desk
June 29, 2018
Fast and answered all my questions. Masood and Gino were very helpful. I was able to see my car by phone before arriving. The price was in my budget and I liked Masood’s work ethic to ha Masood and Gino were very helpful. I was able to see my car by phone before arriving. The price was in my budget and I liked Masood’s work ethic to have my car ready. More
by johannamorales1221
Employees Worked With
Gino and Masood
June 29, 2018
Great service from Sergio! Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on Sergio at Audi Palo Alto was efficient, thorough and responsive to all my needs during my recent car service at Audi Palo Alto. The work was done on time. I also had the interior detailed, and they did a very thorough job, even with the dog hair!! More
by Mrsroberts
Employees Worked With
Sergio
June 29, 2018
Felt transactional Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve Hi, I recently bought a new 2016 tdi and I understand that it was heavily marked down and that other people were waiting. However, there should’ve been a bit of a personal touch to the purchase or even after the purchase as I felt that everything was very transactional. Honestly, I had a better customer experience purchasing the Honda Accord a few years ago than this current TDI. It was great that Denis came in on his day off so we appreciated his efforts but it was a bit of a scramble trying to find the keys that morning for our test drive. Overall, there should’ve been a bit of a personal element to the overall purchase of the vehicle. More
by alansaw11
Employees Worked With
Denis Kaganovich
May 24, 2018
TdI upgrade Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall wo Had my A6 upgraded to get it in compliance with US law. While the repaair was being taken care of was given a loaner. The car also had some recall work done while the repair was completed. More
by CSHOWALTER11
Employees Worked With
Andy Tran, Marcus Ramirez, Luan Nguyen , Drew Michaels, Javier Victor, Paola Nunez, Nic Quintero, Martin Russo, Paola Tapia
May 23, 2018
Michael Low is so unprofessional I went there for a car evaluation, after 3 weeks I still haven't got the evaluation sheet. I tried to email him and his coworker, but no reply. So unp I went there for a car evaluation, after 3 weeks I still haven't got the evaluation sheet. I tried to email him and his coworker, but no reply. So unprofessional! More
by Nevermore
Employees Worked With
Michael Low
May 21, 2018
Audi Palo Alto The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to The new(ish) manager, Sven, is making a good difference. He encourages his team to provide good customer service and, as a result, Audi PA proved to be responsive to my needs - and my car’s. More
by PORT
Employees Worked With
Sergio, Sven Wood
May 20, 2018
Q5 car engine broke up after a week for new car! I bought a Q5 in Audi Palo Alto, but after a week the car engine broke up. Probably they just sold me a broken car!!! ?After six days they still didn' I bought a Q5 in Audi Palo Alto, but after a week the car engine broke up. Probably they just sold me a broken car!!! ?After six days they still didn't solve the issue and didn't explain me anything. They connected me to Audi USA, but they also didn't answer my email! I tried to call to service again, and they have a day off! They don't care about customers.?How can I trust this company after this? I paid for the car and have no car now. Thank you... ?Hope Audi Palo Alto or Audi USA will do something about it. More
by Vadim
Employees Worked With
Manny Alcaine
