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Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,834 Reviews of Audi Palo Alto

May 05, 2018

Great all round experience, quick and easy Got the car I want without any problems. Staff were friendly and well informed and happy to take the time to ensure I got the car I wanted More

by IAINBRIDGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Kaganovich
May 05, 2018

Great experience I had a very positive buying experience. Andy had helped me on multiple visits. I didn’t feel any pressure. He patiently answered my questions. To More

by Carshopper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran, Michael Cortez-Mejia, Javier Victor, Tony Oliva
May 04, 2018

Sale Due Bill Delivery Addib did a great job and kept me informed the entire way as my car was being readied for delivery. Also received a well maintained courtesy car for t More

by Odyssey#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib, Malek
May 04, 2018

Car purchase Great customer service. Best car purchase transaction I’ve had so far. Manny was helpful during the online research and made the on site purchase sm More

by ehansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Alcaine
May 04, 2018

Great support, fair pricing I worked closely with their internet sales manager, and he was great at arranging his time for me, setting up test drives to accommodate my busy sched More

by RDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Kaganovich
May 04, 2018

Responsive, helpful service I needed to puchase Audi Care for my CPO Audi S3 and Denis contacted Addib from service. Addib quickly reached out to me and set up the service contr More

by craigasa321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib
May 03, 2018

GREAT salesman. Horrible Finance group Our salesman Manny was responsive to my initial inquiries and had the 2 cars we wanted to drive ready when we arrived. He was knowledgeable and not pu More

by tim87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Alcaine
May 09, 2018 -

Audi Palo Alto responded

Hello Tim87 We would like to apologize for your experience with our Finances team. We experienced a high volume of deals needing to go into finance and unfortunately we did not get you through finance in a reasonable amount of time and we apologize for that. However, we are continuously working to improve and create a seamless experience for all our guest so that what you experienced does not happen again. We are glad to hear that Manny was of great service to you and made your buying experience pleasant. We hope that we can continue to earn your business in the future. Apologies again for any inconvenience, Your Audi Palo Alto Team

May 03, 2018

Michael & Nick were excellent Michael and Nic were very helpful in providing required info and setting up audi connect and explaining all the new features when car was ready for de More

by Rajesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Low, Nic Quintero, Paola Tapia
May 03, 2018

Great car buying experience Customer focus, understanding the need and willingness to meet it make Ludmila Hasan and Tony Oliva an excellent sales/finance team conducted smooth a More

by ValerySokolov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ludmila Hasan , Tony Oliva, Martin Russo
May 03, 2018

R8 Service Experience Sergio was my Service consultant. He was very knowledgeable regarding my R8 and promptly and concisely reviewed the work to be accomplished that day. More

by RNOVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
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