
Audi Palo Alto
Palo Alto, CA
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2,834 Reviews of Audi Palo Alto
Great all round experience, quick and easy Got the car I want without any problems. Staff were friendly and well informed and happy to take the time to ensure I got the car I wanted Got the car I want without any problems. Staff were friendly and well informed and happy to take the time to ensure I got the car I wanted More
Great experience I had a very positive buying experience. Andy had helped me on multiple visits. I didn’t feel any pressure. He patiently answered my questions. To I had a very positive buying experience. Andy had helped me on multiple visits. I didn’t feel any pressure. He patiently answered my questions. Tony pleasantly handled the paperwork. Michael gave me an overview of the vehicle which I really appreciated. Javier helped me when I had a few more questions. More
Sale Due Bill Delivery Addib did a great job and kept me informed the entire way as my car was being readied for delivery. Also received a well maintained courtesy car for t Addib did a great job and kept me informed the entire way as my car was being readied for delivery. Also received a well maintained courtesy car for the time my car was in for service. More
Car purchase Great customer service. Best car purchase transaction I’ve had so far. Manny was helpful during the online research and made the on site purchase sm Great customer service. Best car purchase transaction I’ve had so far. Manny was helpful during the online research and made the on site purchase smooth. More
Great support, fair pricing I worked closely with their internet sales manager, and he was great at arranging his time for me, setting up test drives to accommodate my busy sched I worked closely with their internet sales manager, and he was great at arranging his time for me, setting up test drives to accommodate my busy schedule, and going over pricing options. I was a bit disappointed they wouldn’t negotiate more on another car I was more interested in, as the price for that car was at the high end of the KBB. But in the end I got a great value on the car I purchased which was below the KBB range. More
Responsive, helpful service I needed to puchase Audi Care for my CPO Audi S3 and Denis contacted Addib from service. Addib quickly reached out to me and set up the service contr I needed to puchase Audi Care for my CPO Audi S3 and Denis contacted Addib from service. Addib quickly reached out to me and set up the service contract over the phone. He also answered my questions very clearly. He was very courteous too. Thanks, Audi Palo Alto for the support ! More
GREAT salesman. Horrible Finance group Our salesman Manny was responsive to my initial inquiries and had the 2 cars we wanted to drive ready when we arrived. He was knowledgeable and not pu Our salesman Manny was responsive to my initial inquiries and had the 2 cars we wanted to drive ready when we arrived. He was knowledgeable and not pushy. I found him engaging and friendly. However. - once we agreed on purchase, completed the paperwork and went though the loan approval and got approved - we then had to sit around in the dealership for 1.5 hours waiting to meet with someone in the finance department. Either the department is severely understaffed or woefully inefficient. I am not sure which. Once we actually met with the finance person it took less than 10 minutes to print and sign the papers. Of course at this point they knew I was pissed. Of all the cars I have purchased it has never taken over 4 hours at the dealership before. The back office of this dealership was horrible More
Michael & Nick were excellent Michael and Nic were very helpful in providing required info and setting up audi connect and explaining all the new features when car was ready for de Michael and Nic were very helpful in providing required info and setting up audi connect and explaining all the new features when car was ready for delivery, I 'm vey happy with my new car. More
Great car buying experience Customer focus, understanding the need and willingness to meet it make Ludmila Hasan and Tony Oliva an excellent sales/finance team conducted smooth a Customer focus, understanding the need and willingness to meet it make Ludmila Hasan and Tony Oliva an excellent sales/finance team conducted smooth and efficient car sales experience. More
R8 Service Experience Sergio was my Service consultant. He was very knowledgeable regarding my R8 and promptly and concisely reviewed the work to be accomplished that day. Sergio was my Service consultant. He was very knowledgeable regarding my R8 and promptly and concisely reviewed the work to be accomplished that day. The vehicle was ready the same day. I forgot to hand over the loaner car keys and mistakenly took them home. Sergio saved my day by having a courier pick the keys up at my home. Thank you again Sergio! More