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Audi Palo Alto
Palo Alto, CA
2,849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,849 Reviews of Audi Palo Alto
March 16, 2018
Fixed the headlight bumper and recall . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job More
by bschmutte
Verified CustomerEmployees Worked With
Matt in service was great !!!, Luan Nguyen
March 16, 2018
Great service experience but careless So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefull So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefully about my complain and he suggest me what service to take and etc. However, probably because of the technicians, when I got home they forgot to close the oil cap and my engine light is flashing so the next day I went there and complain. Matthew Immediately take my car and it takes about 20 mins for them to fix it. Great experiences but, really need improvement. More
by ANDY30
Employees Worked With
Matthew Rost
March 15, 2018
Ordered the wrong part I had ordered a new key/remote and wanted to get that reprogrammed since I had lost my spare and wanted to play it safe. I got my original remote repr I had ordered a new key/remote and wanted to get that reprogrammed since I had lost my spare and wanted to play it safe. I got my original remote reprogrammed but when the new key/remote came in I went to get it reprogrammed as well. After waiting for an hour and a half I was told that it was the wrong part and that they would have to reorder it. I have no faith now that they will get it right the next time. More
by joe@varghese.org
Employees Worked With
Not sure who I dealt with
March 15, 2018
Poor Quality of Mechanical service Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed when it should have taken 1 day. Additionally not happy about having to pay for diagonistic on indicator lights that failed to detect tire pressure issue even though I have an extended warranty - the indicator lights are part of the overall car operating system and from my perspective likely a software issue with the car especially since the indicators come off and on periodically without clear source of issue. I also asked that all 4 tire pressures be checked and one day after the service I noticed the tires looked low and eveyone of them was under inflated by ~10lbs. I have had issues with prior service as well however have not written a review- in general the thoroughness and quality of work is spotty leading to multiple trips back to dealer to reset various software indicators such as "add blue" sensor - which takes considerable time and is very annoying since work was not finished correctly the first time.. More
by Jan
Employees Worked With
Martin Russo
March 15, 2018
Repair of sunroof rattle/TDI recall Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the sh Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the shop foreman listened carefully to my concerns and validated them. The repair was done in a timely manner and corrected the problem that has plagued the vehicle since purchase. I had a beautiful service loaner, couldn’t be happier. More
by KENFELCHDC
Employees Worked With
Matthew, Paul , Manny Alcaine
March 15, 2018
worst experience I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what was going on with my car. I texted the auto text message service that I have used previously and no response. I called customer service almost every hour for 2 days and no answer. Finally decided to call the sales department as I knew someone would answer. I demanded someone to call me back and finally they did to inform me my part was never ordered!! This service was unacceptable for audi. The funny part of it all is they had NO problem calling me after to pay for my next service package. They were calling me almost two times a day. Funny how that works. I have been going to the Burlingame office and have had amazing experience but the PA office is soo much closer for me. Its a huge disappointment. More
by LFONTANA
Employees Worked With
Jesus
March 15, 2018
Good service sept. Very helpful and use technology to communicate with everyone. Text, calls etc. are handled in a precise manner as are rentals. Great people and great Very helpful and use technology to communicate with everyone. Text, calls etc. are handled in a precise manner as are rentals. Great people and great service. More
by robert.n.smith2
Employees Worked With
Addib
March 15, 2018
Very positive experience This dealership was very helpful, they were able to service my car under the 10,000 mile even though I was over that. Great service! This dealership was very helpful, they were able to service my car under the 10,000 mile even though I was over that. Great service! More
by PATRICIABUCK
Employees Worked With
Paola Nunez
March 15, 2018
No. 1 Audi Dealership in the Bay Area! It has been a long time since my wife and I look for a new car. I did a lot of research and was very cautious about buying one. Mr. Michael Low was ve It has been a long time since my wife and I look for a new car. I did a lot of research and was very cautious about buying one. Mr. Michael Low was very courteous, friendly, and knowledgeable to answer our questions and help us to find the right car. We had to catch up on a lot of new technologies and he was very patient with us explaining each function on the vehicle. He was also easy to communicate with and gave us time to think this through. We went in on a Saturday morning with an appointment, left for lunch, and decided to return in the afternoon to get the new Audi. Just like that, I am now a proud Audi owner. More
by Ilovemycar54
Employees Worked With
Michael Low, Tony Oliva
March 15, 2018
Matt was great - kept me informed Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. Took a day longer than I hoped for, but they did a good job and kept me in the loop! It also caught a bit less than I thought it would. More
by HERROD
Employees Worked With
Matt
