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Audi Palo Alto
Palo Alto, CA
2,850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,850 Reviews of Audi Palo Alto
March 01, 2018
Bad experience Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known p Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known problem and I wish I knew it before. They refuse to fix it in warranty unless I can replicate the noise with them in the car. It bugs me that even their sale person who sold me the car Michael Low has the same problem on his Audi, so he knows what I am talking about, but they are not willing to fix it for me. Also, the service people acted in a mean way. If I think that I gave them my business I feel pretty bad. Make yourself a favor and buy a good car at a good dealership Audi and Audi Palo Alto are not good, and if you will have problems with your car, you will see it yourself. More
by OVERIP
Verified CustomerEmployees Worked With
Chuck, Justin and the Used Cars Manager, Michael Low, Matthew Rost, Ahres Yasin
March 01, 2018
Terrible Sales Service This was by far the worst dealership I’ve ever worked with. I called interested in a vehicle online and was told that there was urgency to come and pi This was by far the worst dealership I’ve ever worked with. I called interested in a vehicle online and was told that there was urgency to come and pick up the car. Mind you where I live there is currently a blizzard warning in effect. Regardless I was always on time getting back to the sales rep, yet he would wait hours on end getting back to me. He kept telling me because it was the end of the month they couldn’t keep the car for me until after the first. Finally decided to go to a SoCal dealer where I found a great deal and they will hold the car for me for 3 weeks until I’m down there to pick it up. I wouldn’t recommend anyone to use this dealership. All they care about is sales and NOT service. More
by Carfan561
Employees Worked With
Hung Phan
February 28, 2018
Wonderful experience Our primary contact was David Young and he was wonderful to work with. We quickly and easily came to a price and from there everything continued to Our primary contact was David Young and he was wonderful to work with. We quickly and easily came to a price and from there everything continued to go smoothly. He made the process easy and stress free. Paloa helped us to understand the technical side of the car and Gino made the financing easy. A truly great team! More
by Marguerite Fisher Hansen
Employees Worked With
Gino Maynetto, David Young, Paola Nunez
February 28, 2018
friendly, thorough, efficient service The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the c The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the check in person to the service rep. More
by FAM4INPA
Employees Worked With
Jesus (service)
February 28, 2018
Our first Q5 Purchasing our first Audi at this dealership went smooth. We did not have to deal with negotiating of prices. The sales and technical staff were very Purchasing our first Audi at this dealership went smooth. We did not have to deal with negotiating of prices. The sales and technical staff were very knowledgeable and helped answer our questions about the car. We would gladly recommend this dealership to our friends. More
by rintntin
Employees Worked With
Luan Nguyen, Michael Cortez-Mejia, Tony Oliva
February 28, 2018
Ease of purchase Corresponding with dealer was very easy. Price was agreed upon and delivery was smooth. I would definitely recommend dealing with this dealer. Very Corresponding with dealer was very easy. Price was agreed upon and delivery was smooth. I would definitely recommend dealing with this dealer. Very happy with my car. More
by Newaudidriver
Employees Worked With
Denis Kaganovich
February 28, 2018
Allroad 35,000 check Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and profes Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and professional. More
by NIBEAULIEU
Employees Worked With
Addib in Service
February 27, 2018
Matt was great. Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go back to Palo Alto Audi. More
by MVALENCIA1000
Employees Worked With
Matthew Rost
February 27, 2018
First class service My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a loaner vehicle 30 minutes after that. They found and verified the problem with the car, communicating with me the whole time, even asking my permission to do an extended road test. I definitely came away feeling like an MVP, and would recommend their service center to anyone. More
by Charles.gordon
Employees Worked With
Jesus
February 27, 2018
Friendly staff and quick service Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car an Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car and after a bit of paperwork was on my way with a loaner car, the whole experience was pleasant. More
by jedishadow87
Employees Worked With
Jesus
