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Audi Palo Alto

Palo Alto, CA

4.1
2,834 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,834 Reviews of Audi Palo Alto

July 14, 2020

Dealership was very good at honoring their commitment. They offered the best price on a new Q3 and stood behind that offer. Very much appreciated. More

by leeronkalay
Recommend Dealer
Yes
Employees Worked With
Richard Yoneji , Tony Oliva, David Young, Jon Bittrolff
Jul 17, 2020 -

Audi Palo Alto responded

Hi, thank you so much for your positive comments about Audi Palo Alto! Please don't hesitate to reach out if there's anything additional we can do for you!

July 11, 2020

Great dealership great service very professional and help full will buy my next car from your dealership keep up the good work see you soon Thank you More

by ERCIVAN
Recommend Dealer
Yes
Employees Worked With
John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
Jul 17, 2020 -

Audi Palo Alto responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

July 10, 2020

Good service. No wait time to drop car off in the morning. Loved the video of tire inspection. John Su was very good at keeping me updated via sms throughout the day. More

by VTON
Recommend Dealer
Yes
Employees Worked With
John Su
Jul 17, 2020 -

Audi Palo Alto responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2020

Great service. Thx for loaner. Loved the video message with spot check. I didn’t get text saying vehicle was ready? Nbd, I called and got info that it was ready! If the video was supposed to be the indica More

by DAVIDPMCORMICK
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jul 17, 2020 -

Audi Palo Alto responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Palo Alto! If there's anything else we can do to assist, please don't hesitate to reach out and let us know. We look forward to your next visit! Take care!

July 09, 2020

Bought an Audi Q3 through the Costo Auto program and was referred to Audi Palo Alto. Michael Low was very prompt getting back to me and the whole transaction was so smooth and effortless. He answered all ou More

by praveenm
Recommend Dealer
Yes
Employees Worked With
Michael Low, Luan Nguyen , Paola Tapia
Jul 17, 2020 -

Audi Palo Alto responded

Praveenm, we're happy you found our staff to be so supportive during your purchase here at Audi Palo Alto. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!

July 08, 2020

Staffs are nice, take care of you while you are there until you drive out of the their parking lot with the new car you wanted. A big shout out and thank you to Mila especially for being very welcoming t More

by MARIOLAVARIAS
Recommend Dealer
Yes
Employees Worked With
Ludmila Hasan , Tony Oliva
Jul 09, 2020 -

Audi Palo Alto responded

Hello, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 07, 2020

Quan understood the problem immediately, provided clear explanations, and provided alternative transportation of our choice until the problem could be fixed. He was particularly good about keeping us updat More

by David Stephenson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jul 09, 2020 -

Audi Palo Alto responded

David, we are glad Quan could help! Please don't hesitate to reach out if there's anything additional we can do for you.

July 07, 2020

Victor was very helpful. Car was picked up, serviced and delivered in a few hours. Victor kept me updated and made sure service was done correctly More

by AJA607
Recommend Dealer
Yes
Employees Worked With
Victor Luis
Jul 09, 2020 -

Audi Palo Alto responded

Hello, we are glad Victor could help! Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2020

I got my car back with more issues and was offered to have it fixed for additional charges, I knew these weren’t issues coming in and after reading comments from other guests, this seems to be common. Re More

by User2468
Recommend Dealer
No
Employees Worked With
Quan Huynh
July 02, 2020

Loved buying from Michael.He was patient, understanding Loved buying from Michael. He was patient, understanding and kind. I cannot be happier. He made sure that our satisfaction was most important. T More

by JOEL.ONODERA
Recommend Dealer
Yes
Employees Worked With
Michael Low, Tony Oliva
Jul 09, 2020 -

Audi Palo Alto responded

Joel, thank you for your kind review; we are happy to pass along your comments to Michael and the team here at Audi Palo Alto! We look forward to your next visit! Take care!

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