Audi Palo Alto

Quan and the Audi service team were great! The communication and attention to detail were awesome. I would definitely recommend anyone to use Audi of Palo Alto to service their car. communication and attention to detail were awesome. I would definitely recommend anyone to use Audi of Palo Alto to service their car. More

Very pleasant and easy overall buying experience, would definitely visit again fir future purchases will recommend to friends. Very professional and responsive staff. Good inventory and stock. definitely visit again fir future purchases will recommend to friends. Very professional and responsive staff. Good inventory and stock. More

Good service. Took my car even though I did not have an appointment scheduled. Personable, good communicator. Understanding of the problem. Prompt service. No problems appointment scheduled. Personable, good communicator. Understanding of the problem. Prompt service. No problems More

Great efficient service. Quick check in and loaner was ready. I appreciated the quick updates and overview of the work that was done on my vehicle. ready. I appreciated the quick updates and overview of the work that was done on my vehicle. More

I had a good experience, thanks. Timely, professional and friendly. I got all the answers I needed, see you next time and thanks for your service friendly. I got all the answers I needed, see you next time and thanks for your service More

Avoid this dealer.I had a confirmed test-drive Avoid this dealer. I had a confirmed test-drive appointment and car's availability was confirmed by their sales agent (Amber Jones). I spent $50 on Avoid this dealer. I had a confirmed test-drive appointment and car's availability was confirmed by their sales agent (Amber Jones). I spent $50 on Uber to get there only to hear the car was sold a week ago (days before I got confirmation of its availability). Bruce, their used car manager, refused to reimburse me for my Uber ride. I escalated this to Jon Bittrolff, their General Manager, via email but never heard any replies. Avoid these unprofessionals. More

I brought my A6 in for service. I was greeted promptly. Everything was handed smoothly and professionally. Little wait time and good communication regarding repairs. Thanks so much. Everything was handed smoothly and professionally. Little wait time and good communication regarding repairs. Thanks so much. More

Jon Su deserves many kudos in my book! My first encounter with John was in August of 2018, the second recall for the Takata airbags. The part was backlogged and John contacted me the moment the par encounter with John was in August of 2018, the second recall for the Takata airbags. The part was backlogged and John contacted me the moment the part arrived. John responds to my call or text in a timely manner. He is upbeat, respectful, concerned about his clients safety and gives his honest opinion on the subject at hand. The news is costly at times but he is straight and sincere. Steven Caton, the inspector gave a thorough check of my vehicle and even sent a video walk around. That’s a first! There was only one time I had a rude adviser, Walter Skees, I believe,With my first TAkata airbag recall in May of 2017. I’m including this comment now because I did not receive a review request at the time. I highly recommend a review request for every service no matter how small. As you can see I still feel unheard after 3 years! Yesterday’s service was particularly quick! I did receive some costly news and am taking the weekend to make a decision. I have been a loyal customer since July 2011. More

I had a coolant warning and Audi PA got me in the same day, and with a loaner car. I had great service from Quan. day, and with a loaner car. I had great service from Quan. More

Was able to get an appointment quickly. Was seen at the scheduled time without waiting. Car was ready when promised. They found answers to all my questions. scheduled time without waiting. Car was ready when promised. They found answers to all my questions. More