Audi Palo Alto

I was greeted promptly by David. He was very friendly, accommodating and knowledgeable. You have an excellent employee. I will return to your location for service in the future. accommodating and knowledgeable. You have an excellent employee. I will return to your location for service in the future. More

Spectacular service!! Easy appointment scheduling. Great reminders. John is a fabulous Service Manager. Solid estimate. Extra free diagnostics. I was kept in loop. And was out of there 1 hour bef Great reminders. John is a fabulous Service Manager. Solid estimate. Extra free diagnostics. I was kept in loop. And was out of there 1 hour before promised. Best auto dealer service on the Peninsula!! More

John went over with me everything that my car would need that day. That was great. My car when finished is running perfectly. Thank you John that day. That was great. My car when finished is running perfectly. Thank you John More

The dealership and Kevin, my service advisor are the very best in the market! Between their genuine care about each client, they continue to work to exceed client expectations. best in the market! Between their genuine care about each client, they continue to work to exceed client expectations. More

The service was done very professionally, and on time. David Liss explained everything to me, and gave me a full report on my Audi Q5. I am a happy customer ! David Liss explained everything to me, and gave me a full report on my Audi Q5. I am a happy customer ! More

Work was done quickly, appt was easy to get, David Liss did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! More

I took my car in for a recall repair with a 10:00 am appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to st appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to stay and wait since I live 25 minutes away from the dealership. At 1:30 I asked what was taking so long - my car was still not ready. I finally got my car back at 2:45 with a nice car wash. A more realistic time frame for this repair should have been given so I didn’t waste over 4 hours sitting around waiting. Note to Management: It may have been a slow day, but during my long wait I didn’t see much work going on. Lots of chatting, cell phone use, snacking from your coffee bar and lunch delivery. If you don’t have a lunch/break room I suggest you get one. Customers should not see the public face of your company standing around eating and drinking. Maybe it’s a generational thing as I am an older person. More

Friendly, professional, knowledgeable, efficient, thorough, willing to go above and beyond, exceptional service and exceeded expectations. Provided loaner vehicle per request which I sincerely apprec thorough, willing to go above and beyond, exceptional service and exceeded expectations. Provided loaner vehicle per request which I sincerely appreciated!! More

Simply put, the whole service was impeccable and I would love to come back next time to this facility with professional and respectful personnel and nice environment. love to come back next time to this facility with professional and respectful personnel and nice environment. More

Excellent experience with Audi Brand Specialist Ludmila Hasa Very friendly, flexible and patient Sales person. Not pushy, but very knowledgeable on the various types of SUV's available from Audi. Was extremely h Very friendly, flexible and patient Sales person. Not pushy, but very knowledgeable on the various types of SUV's available from Audi. Was extremely helpful in our arriving at the best decision for our family. More