Audi Palo Alto

John su, is a 5 star rep. He kept me in the loop with what was going on with my car while it was in his hands. Any questions that I had he was always there to answer. what was going on with my car while it was in his hands. Any questions that I had he was always there to answer. More

Simply Superb Service! John Su is the best service rep I’ve met. Everything was done on time, and the car was given back clean and waxed. The loaner was nice also. I’ve met. Everything was done on time, and the car was given back clean and waxed. The loaner was nice also. More

They made it work. There has been a lot of turnover at this location, but Quan was timely in his communications and the car was washed when I got it back. this location, but Quan was timely in his communications and the car was washed when I got it back. More

The team working there are efficient and professional. Bringing my car in for service was a breeze. They even sent me a short vedio of the work that was done on my vehicle. Bringing my car in for service was a breeze. They even sent me a short vedio of the work that was done on my vehicle. More

Marc was amazingly helpful and flexible as we navigated the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no t the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no time at all. More

Excellent Service :)David walked me through the Excellent Service :) David walked me through the process, arrayed by pick up and drop and took care of all maintenance work. Happy with his help Excellent Service :) David walked me through the process, arrayed by pick up and drop and took care of all maintenance work. Happy with his help More

Exceptional customer service. Friendly, timely, excellent communication, they really listen. Thorough, never any problems or issues. I could go to a dealership closer to home but the service is a excellent communication, they really listen. Thorough, never any problems or issues. I could go to a dealership closer to home but the service is average at best! More

Kevin and the team were very good, got the work done expeditiously and assuaged my concerns that something else would go wrong with the car in the short term. See you at 50k miles Greg expeditiously and assuaged my concerns that something else would go wrong with the car in the short term. See you at 50k miles Greg More

Improved customer service and timeliness Since, last years service, I was pleasantly surprised the swiftness of checking in & dropping off my vehicle. 100% for improvement. My tech advisor Since, last years service, I was pleasantly surprised the swiftness of checking in & dropping off my vehicle. 100% for improvement. My tech advisor was friendly. My car was completed on time. On the challenging side, dealership should not be in the tire business. I was told needed new front tires. Not sure which tool was being used to check for tread wear. But, it was way off, after visiting the tire store which my tires were purchased. This was unfortunate. Last time, the dealership told me I needed tires. They were correct. Who looked at the tires? More

I came to the service dept to repair my glass, which was broken by vandals in SF. The service did a very good job fixing it. The itemized bill included $113.70 for a diagnostic fee. The insurance declined t broken by vandals in SF. The service did a very good job fixing it. The itemized bill included $113.70 for a diagnostic fee. The insurance declined to pay this fee. When I contacted the service dept. he said it was a mistake, and should be detail dept charge to clean up glass. However, the insurance company did not reimburse this amount. More